DLK ROOFING NORWICH LTD  Reviews 16

TrustScore 4 out of 5

4.2

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Company details

  1. Roofing Contractor

Written by the company

DLK Roofing is a trusted, reputable roofing company with over 20 years of experience working on all types of flat and pitched roofs. With an enviable reputation for excellence, we pride ourselves on offering a professional roofing service to private home owners Workmanship and Quality You Can Trust Welcome to the website of DLK Roofing Norwich ltd. Established in May 2010, we are growing to become one of the major suppliers of roofing solutions in Norwich, Norfolk and Suffolk Unlike traditional roofing companies we are constantly investing in new roof technologies and service that today's customer’s demand. All our clients are important to us both big and small. As re-roofing specialists Dlk roofing’s aim is to offer the best roofing solution for our clients on-time and on budget with the minimum of disruption. As a growing company we aim to stay ahead and our approach to customer service continues to win new customers big and small. Whatever you’re roofing needs give Dlk Roofing a call to discuss how you can save you time, money and future maintenance costs by using the best roofing solution for your project.


Contact info

4.2

Great

TrustScore 4 out of 5

16 reviews

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Rated 5 out of 5 stars

DLK roofing restored our post-scaffolding roof.

DLK roofing were tasked with repairing two separate areas of our roof that had been damaged through erection and dismantling of scaffolding. They did an excellent job on the gable end verge tiles and then replaced and relaid tiles that had been broken on a normal inclined roof. Swiftly and efficiently done. Thank you.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

DLK - great firm.

I contacted DLK after being ripped off by another roofing firm - I'm glad I did. They were very thorough when they called for the initial inspection - far more than the other company.
The complete reroof of my bungalow was done in 4 days (2 teams working) and everything was co-ordinated very well - scaffolding, delivery of skip and collecting the old roof tiles.
They also arranged for my TV aerial to be resited - the other company had said I would need to arrange that myself before they began work.
It was a big job which I had not been looking forward to but DLK did everything to make it go smoothly and "pain-free". My neighbours are also very impressed with DLK's work.
I have no hesitation in recommending them. Thank you DLK.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with DLK roofing

Great experience with DLK roofing. We just had our roof and garage roof replaced by them. Completed works are great. Everything was done in a timely manner, and both the office and on site team were very helpful, friendly, and respectful. Would happily recommend!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. Speedy responses to queries, and a friendly Team. We had our Chimney taken out after a small leak. The DLK Team responded super quickly to the initial call and made a temporary repair. The works were carried out speedily and professionally. The only people who we would consider in future, highly recommended.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience, and I treated them with the up most kindness and respect.

I have provided prove to trustpilot in the form of my invoice as proof that this is a real experience.

30 December 2025
Unprompted review
DLK ROOFING NORWICH LTD  logo

Reply from DLK ROOFING NORWICH LTD

Thank you for taking the time to leave a review. We appreciate all feedback, but after checking our records thoroughly, we have never carried out any work for you or had any contact with you as a customer. If this was intended for another company or there has been a case of mistaken identity, we completely understand how frustrating that can be. However, as this does not relate to DLK Roofing Norwich Ltd, we must respectfully ask that the review be reconsidered or removed to avoid misleading potential customers. We take great pride in treating every client with the utmost kindness, respect, and professionalism—and we're always happy to help anyone genuinely in need of roofing services in the Norwich area. If there's any way we can assist you or clarify something, please feel free to reach out directly. Wishing you all the best,
DLK Roofing Norwich Ltd. Team

Rated 5 out of 5 stars

Delighted with DLK roofing

Delighted with DLK roofing. If there was a 6 start, they would get it!! The whole experience from contact with Leah at the office throughout to Lee and his site time has been exceptional. The knowledge and support from Leah and Lee has been superb. Both front and back roof were replaced and there were some additions I also asked for which were no problem at all to DLK. They could not have been more helpful. Polite, friendly and extremely hard working team that Lee heads up. A few observations for anyone thinking of using DLK;
- They respond very quickly
- They use the latest technology to assess the condition of the roof
- They are extremely knowledgable and trustworthy
- They identified a few things that no other roofing contractor mentioned and advised what was needed to sort
- They helped with building control
- They are extremely tidy and proud of their work
- The office team (Leah) is very communicative
- They make everything clear and understandable
- They work to an extremely high standard

I had a number of quotes and I have to say a number of those companies felt questionable. DLK are everything all the other reviews have posted. I am so pleased to have used you for this work. Thanks to the DLK team once again.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently had my roof replaced by DLK…

I recently had my roof replaced by DLK Roofing, and I couldn’t be more pleased with the results. From the initial consultation to the final installation, the office and team were professional and knowledgeable. They provided a thorough assessment and helped me choose the best materials for my home.

The crew was punctual, worked efficiently, and kept the job site clean. They completed the project on schedule and communicated every step of the way, which made the process stress-free.

The quality of the workmanship is evident, and I feel confident in the durability of my new roof. I highly recommend this company to anyone in need of roofing services. Their attention to detail and commitment to customer satisfaction truly set them apart.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

From Initial contact with the company…

From Initial contact with the company office to completion of full roof replacement DLK roofing were faultless, attended to all my queries and a fantastic job done, won’t be looking anywhere else next time.
Thankyou DLK ROOFING!

9 April 2025
Unprompted review
Rated 5 out of 5 stars

DLK Roofing did an excellent job

DLK Roofing did an excellent job replacing a pitched and a flat roof for us and at a competitive price. Lee and his team were friendly and efficient. They were also competent, punctual and tidy. Lee gave us professional advice and kept us informed of progress. We would thoroughly recommend the company.

14 June 2024
Unprompted review
Rated 1 out of 5 stars

I would give zero starts but unable

I would give zero starts but unable. Years on and we are still having problems and being fobbed off. Still have a leak that was never fixed and have been hung up on and ignored by this company multiple times. I would not believe the reviews on their site and avoid at all costs.

I can't reply to you but I would like to point out that you did not speak to me today but you have dealt with me previously after emails and multiple calls from my partner were ignored. I was also hung up on more than one occasion and not for swearing but because you did not like my tone or what I was pointing out to you. Extremely poor customer service and communication from DLK roofing.

13 October 2023
Unprompted review
DLK ROOFING NORWICH LTD  logo

Reply from DLK ROOFING NORWICH LTD

Dear Jo,

Thank you for taking the time to share your feedback—we're sorry to hear you're unhappy with the outcome and the ongoing issues with your roof. We take all customer concerns seriously and always aim to deliver reliable, high-quality work. Following your recent contact, we revisited the property to inspect our previous repair (carried out a few years ago) and conduct further checks. Our assessment confirmed that the original small roof repair remains watertight and is not contributing to any current leaks. The new concern appears to stem from a porous chimney with soft bricks, which is unrelated to our past works. We tested for damp during the visit and identified this as the likely cause. We understand this isn't the verdict you were hoping for, and we regret any frustration this has caused. Unfortunately, as this issue is separate from our completed repair, we aren't able to carry out additional work at no cost. We wish you the very best in resolving this with a suitable contractor. If you'd like to discuss the inspection findings or any other details privately, please feel free to contact me directly at admin@Dlkroofingnorwich.co.uk or call 01603 339191 / 01603 339188— I'm happy to go over things further. Kind regards,

Leah Folkard
Administration
DLK Roofing Norwich Ltd
Half-acre yard, NR5 0AB
Phone: 01603 339191 | 01603 339188
Email: Dlkroofing@hotmail.co.uk
Website: dlkroofingnorwich.co.uk

Rated 5 out of 5 stars

Full new roof completed by DLK

Full new roof completed by DLK, very happy with all of the team and the high standards of workmanship provided. Very fast to respond to all emails and calls. very smooth process, would happily recommend their services! Very pleased with the new roof!

23 September 2022
Rated 5 out of 5 stars

Really happy customer

Really happy with both the work, the communication and the efficiency of our roof repairs. Very reliable, always polite and helped to make our lovely, but concerned neighbour feel at ease with her newly planted border that had to be home to one of the scaffold posts. Definitely recommend.

5 September 2022

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