After 4 weeks of trying and sending so many documents this scam of a website still hasn’t paid me my money. They said they have processed my money but will not send me proof that they have !! This i... See more
Company replied
Tonybet
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See what reviewers are saying
Verification went smoothly at all, tech support helped me do everything right. I'm happy with the payout so far. We'll see how the service goes in the future.
Company replied
Bad bad bad site. Fake reviews 76% bad... more like 100%! Criminals at best. Will stall... do everything not to pay you!!! ask for ridiculous verification methods (EVERYTIME) you withdraw. To be told... See more
Company replied
72 hours just gone and still haven't received my PayPal withdrawal, completely no answers to any of my messages Reply: What you on about ? You didn't even bother to send me an email regarding docu... See more
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Company details
Written by the company
TonyBet is the world's fastest growing Online Gaming site with thousands of sporting events available to bet on every day as well as an online casino, live casino and live gaming.
Contact info
Love the games and they have amazing…
Love the games and they have amazing customer service especially for katrina shes always there when i need her incase anything is wrong
1 September 2022
Unprompted review
Reply from Tonybet
Hello!
We are very happy that you are satisfied. Our platform is constantly evolving and improving, we look forward to seeing you with us in the future.
Kind regards
Tonybet
Ayer 4 weeks of trying and sending so…
After 4 weeks of trying and sending so many documents this scam of a website still hasn’t paid me my money. They said they have processed my money but will not send me proof that they have !! This is a complete scam of a website and please do not waste your money on this website
Update: The emails I have been getting from them says it’s 5 business days for payment to go through and on this reply they are saying 7 days !? If you guys are going to keep lying, at least make sure you guys are on the same page about lying
10 September 2022
Unprompted review
Reply from Tonybet
Hello!
First of all, we apologize for the inconvenience. We have no intention of delaying the payments. Checks on the platform are standard and necessary to identify users so we can ensure you get your payout.
Please note, that if you are using a credit or debit card to withdraw, the withdrawal process can take up to 7 working days.
If you still have any questions, our support team is on hand to help and we are available 24/7
Kind regards,
Tonybet
like it
Verification went smoothly at all, tech support helped me do everything right. I'm happy with the payout so far. We'll see how the service goes in the future.
30 August 2022
Unprompted review
Reply from Tonybet
Hello!
Thank you for taking the time to share your feedback. We are very pleased to read such messages. We are glad that you have a good experience. If you will have any questions or feedback in the future please do not hesitate to contact us and we will be more than glad to help you.
Kind regards,
TonyBet
Thieves and SCAMMERS. Lodge a Complaint to Kenya BCLB Like I have. Kick them out of Kenya
I gave this company all required documents including my ID, Safaricom MPesa Statement, Ebill (Which has a date but they say they can't see the date!!!), TCC from KRA, all with my address!! But they still refused to verify my address.
So they refused to let me withdraw ANY of MY money. I even cancelled their fake "BONUS" because I just wanted my money back.
I explained I don't pay utility bills as I live at home but they can't help!! So I've basically been scammed 5800.
Report them to Kenya BCLB, it's very easy and make sure to inform others because I suspect they accumulate and use our personal information and money to launder or something worse.
They also have a part where they say they'll share your PI with "3rd Parties." ICT Kenya should also be informed of this.
I'll use those Kenyan bigwigs on Twitter and review sites to let me tell everyone of this.
UPDATE: I was blackmailed into providing all my private information. They accepted them. But they still BLOCKED MY WITHDRAWALS!! And yes, Kenya's BCLB is processing my complaint. I'll be the last Kenyan these conmen steal from.
2 August 2022
Unprompted review
Reply from Tonybet
Hello!
We are sorry to hear that you encountered a negative experience while using our website. We would like to inform you that we are always more than happy to process any withdrawal requests of our customers as soon as possible. However, we need to complete the account verification process.
Kindly note that it is never our intention to withhold customer's funds, however, all the procedures need to be completed by our terms and conditions.
We hope you will give us a second chance to check your issue more personally by contacting us via email at info@tonybet.com.
Kind regards,
Tonybet
Overall it's a good casino
Overall it's a good casino. They have a good selection of games, wish they had more. One thing that sets this casino apart from others is. The withdrawal is very fast, the VIP manager Mia is outstanding, if you lose she will help you win with bonus with no x10 cap on winning from it. Also the turnover on deposit is X1 not X3 which is harder to win. These are things that are important to me. Like any casino you lose, but had some good wins on it too. RTP in games are accurate and high, no lower RTP like other casino have to lose faster.
21 July 2022
Unprompted review
Reply from Tonybet
Hello!
Thank You for Your time and for sharing Your feedback with us! We’re really glad you enjoyed our platform!
We always strive to improve our services and your feedback is highly appreciated.
In case if you would have questions please do not hesitate to reach out to our support agents via email info@tonybet.com or by contacting them directly via live chat as they are available 24/7!
Kind regards,
Tonybet Team
Irresponsible site and treat customers like a rubbish
Im new customer of tony , my username is kevinuk123, after registration and completed my verification with fully verified, i made a few deposit, won and withdraw 1200£ to my e wallet on 8/7/2022. After first 12 hours of waiting I contacted to customer support and received an copy and paste answer that they will process withdrawal within 48 hours, after 48 hours my withdrawal has not yet processing. Came back to live chat they refused to escalate to other departments to check for my withdrawal which i have right to know when it will process, i have never being in that kind of situation where they took over 48 hour for processing an e wallet withdrawal request. And they answer and treat customers like a rubbish, given many reason and hide to solve the issues for customers.
Customer only con contact the live chat for help and alway receive copy paste answers and like we are live chat agent we cant do anything- what a joke Tony ,im still waiting for my withdrawal and please avoid this company as they dishonest and irresponsible site, the worst site i have ever had in my life experience
Update: after 62 hours of waiting i have received my withdrawal.
11 July 2022
Unprompted review
Reply from Tonybet
Hello Luu!
Thank you for taking the time to leave a review, this is very important for us.
All withdrawals are processed in a pooled queue on a first-come, first-served basis, due to the high volume of requests, it can sometimes take a little longer.
Kindly note that in case of any misunderstandings or questions, you are more than welcome to contact our live chat support, who is available 24/7 for your convenience.
Thank you for understanding.
Bad bad bad site
Bad bad bad site. Fake reviews 76% bad... more like 100%! Criminals at best. Will stall... do everything not to pay you!!! ask for ridiculous verification methods (EVERYTIME) you withdraw. To be told its in (t&cs)Try using the same bill for proof of address told no.. duplicate. Sorry now but we are in a paperless society, who gets paper bills every week from different sources? Worst site online. Keep your money and flush it down the loo you'd get better satisfaction then seeing these crooks have it. Bonus spins very slow to come round. Definitely better sites out there.
9 July 2022
Reply from Tonybet
Hello!
We are really sorry about your experience on our platform.
We are very concerned about the security of your customers' data, so we have a lot of security checks. The first time that you request a withdrawal we ask for you to upload the documents and our support team contacts you to guide you through the verification process.
Please, feel free to contact our support team so we can help you with any questions!
Great website!
Hello. My experience with Tonybet has been top notch since joining a few months ago.
Good website layout. Great customer service. Fast payouts. Would recommend!
17 June 2022
Unprompted review
Reply from Tonybet
Hello!
Thank you for your feedback, we are really glad to hear that you enjoy Tonybet so much!
Please contact our support team in case you will need any assistance, we are there for you 24/7!
Kind regards
Tonybet
I rated so highly based on the level of…
I rated so highly based on the level of service I’ve received through TonyBet.
Agents and Managers are always available, polite, professional and kind.
My experience with their service has been nothing short of top notch.
16 June 2022
Unprompted review
Reply from Tonybet
Hello Jamie,
Thank you for your postitive feedback, it is very much appreciated!
Your satisfaction is our priority, which is why we are delighted to hear that you were able to appreciate our platform and the quality of our customer service.
If you have any questions you would like us to help you with, feel free to reach out to us at any time. Our customer support representatives, just as you mentioned, are always available and ready to assist you!
Kind regards,
Tonybet
Awards are very hard to validate
Awards are very hard to validate
I was awarded 7 awards and could not validate any of them .Not a good site.
25 May 2022
Unprompted review
Reply from Tonybet
Hello,
We are really sorry for your unpleasant experience with TonyBet.
Please be informed that aim to always provide excellent service to every customer that reaches out for help, and our goal is to improve the quality of the provided services, thus you are more than welcome to contact our support representative for any explanation related to our platform.
For our customer's convenience, we are working 24/7 so feel free to contact us via live chat or email at info@tonybet.com.
Kind regards
Tonybet
Don’t trust the reviews on this site
Don’t trust the reviews on this site.
Anyone who’s been to a casino knows you don’t have to go through any of the bullsh!t this site puts you through
I lost my first two bets, fine!
Won my 3rd. $100 bet. This is what happened next.
: you need to verify your account now. Immediately right there I asked, “why wasn’t that done before I signed up?”
So, I provided my,
- drivers license, front and back
- passport
- bank statement.
Nope, sent me an email, “can you send a selfi holding ur drivers license next to ur face.
Send that
NOPE!
Now, Can you send your birth certificate and a photo of the credit card you used.
What the heck?!??
I’m guessing next, my DNA?
So I contacted my credit card provided, explained the situation and they’re giving my money back.
Avoid this welching site like the plague!
“to guide you through the verification procedure via live chat or via e-mail, in order to provide you with the best assistance as well as ensure that your verification process is as smooth as possible!”
Doesn’t change the fact you take peoples money BEFORE verifying who they are. And then refuse a refund when a customer paid for a service you can’t or refuse to provide.
I’m not stupid, I know how to send documents of my ID and everything you guys asked for. JFC!
9 April 2022
Reply from Tonybet
Hello,
Thank you for sharing your feedback with us. We are terribly sorry to hear you've had an unpleasant experience with us.
We would like to offer you our sincerest apologies for any unpleasant experience that the described encounter with our KYC (Know Your Customer) verification procedure might've caused you. Kindly note, however, our KYC procedure is a standard verification procedure in place for all of our customers, with the goal of establishing the legitimacy of a customer's identity, identifying certain risk factors as well as ensuring the compliance with various laws and regulations. It is absolutely never our intention to cause our customers any disturbance or inconvenience.
That is why our support representatives are available 24/7, ready to answer any of your questions and always prepared to guide you through the verification procedure via live chat or via e-mail, in order to provide you with the best assistance as well as ensure that your verification process is as smooth as possible!
Kind regards,
Tonybet
There’s a feeling of reassurance about…
There’s a feeling of reassurance about the working of Tonybet, given how crystal clear everything about their processes is. They take a lot of care in making their users feel at home, and it’s this feeling that I feel has taken their trust quotient to a whole new level. Again, this is what I feel, not everyone is supposed to agree with me
30 March 2022
Unprompted review
Reply from Tonybet
Hello Lisa,
We would like to thank you for taking your time writing this review, we appreciate it!
As a company, we treat our player experience with high regard and are always working towards improving our platforms design, usability and services that we offer. We are happy to hear that you like it with us!
In case if you would have questions or you would like to share more of your feedback, please do not hesitate to reach out to our support agents via email info@tonybet.com or by contacting them directly via live chat as they are available 24/7!
Kind regards,
Tonybet Team
Good luck getting funds out!!
Easy as pie to put the money in almost impossible for me to get it out I even had to send them a picture of me holding my driver's license and now they want the bank statement showing all the deposits that were made to them from my bank account it goes on and on and on I've sent them probably 20 different documents to verify my legitimate self still fighting to get my funds out but everytime it seems like think that I've got to the point where they're going to release my funds they put another roadblock in front of me not happy with this site at all I have the five or six other legit sites that all right wonderful this one is nightmare so far. Treat Canadians better if you want our money!!
30 March 2022
Unprompted review
Reply from Tonybet
Hello John,
We are sorry to hear that you have encountered a negative experience while using our website.
We would like to inform you that we are always more than happy to process any withdrawal requests of our customers as soon as it may be possible, however, it is highly important for us to complete the account verification process.
Kindly note that it is never our intention to withhold customer's funds, however, all the procedures need to be completed in accordance to our terms and conditions.
We are doing our best to provide our customers with the most secure service possible.
Please reach out to our support team over live-chat or by e-mailing info@tonybet.com to assist you in this matter.
We sincerely hope for your understanding and patience.
Kind regards,
Tonybe
I am receiving emails to my email…
I am receiving emails to my email account saying that Tony bet is charging me £3 a month for not using my account is this correct or is it scammers thanks
Mark Conway
17 March 2022
Unprompted review
Reply from Tonybet
Hello,
Thank you for taking the time to share your feedback.
We would like assure you that we never charge any monthly fees for our active users, however, we do apply an administration fee for user accounts from the United Kingdom that have been deemed ''Inactive'' for a consecutive period of at least 12 months. Please note however, this fee can only be applied if an inactive account holds a balance, we will absolutely never charge your personal accounts any fees if your account is inactive!
Please feel free to reach out to us via e-mail:info@tonybet.com or via live chat in case you have any questions or in case you would need assistance with your account, our support team is available 24/7 and always more than happy to assist you!
Kind regards,
TonyBet
Shiteshow
Crap games Useless chat support ,took 3 days to receive the welcome bonus free spins . They want your first born to be able to withdraw your winnings
23 February 2022
Unprompted review
Reply from Tonybet
Hello,
Please accept our apologies regarding the unpleasant experience and the situation that You have faced.
We always strive to help our customers regarding their queries and we are doing our best to assist them.
Unfortunatelly its not always possible to resolve situations instantly, but we aim to do that in fastest matter possible.
Please note that verification procedure is documented in our terms and condition with list of required documents. These terms are accepted during account creation and are necessary in order to confirm Your account details such as deposit information.
We can understand that sometimes verification procedure can be tedious, but we are always glad to help our customers if there are any questions. Do not hesitate to contact us by Live Chat or via e-mail info@tonybet.com if You have any other questions left.
Kind regards,
TonyBet
Same problem as everybody else.
Same problem as everybody else.
Same problem as everybody else.
Have had an account for 14 years, verification was a bit of a pain having to send in photos of both debit cards etc but always did it with no problem.
Then out of the blue the other day my account was disabled and they emailed asking for all sorts of stuff, including payslips and 3 months of banks statements.
Luckily I only had £16 in the account and they sent it back to me after many emails and finally threatening them with the UKGC, the fraud squad and the police.
Almost certainly had it been a large amount they would have tried to keep the funds.
Avoid at all costs, they have gone rogue, borderline criminal now.
13 January 2022
Unprompted review
Reply from Tonybet
Hello,
Thank you for your time and for sharing your feedback with us. We are really sorry to hear about your unpleasant experience on our platform.
We aim to always provide excellent service to every customer that reaches out for help, and our goal is to improve the quality of the provided services.
We are sorry to hear that some of our verification procedures may look complicated and cause our clients any disturbance due to the amount of information that we may request, but it is never our goal to cause any negative emotions and frustration from our customer’s side.
You are more than welcome to contact us via email or chat in case of any misunderstandings or questions, as our support representatives are ready to assist you 24/7.
Kind regards
Tonybet
I enjoy this a lot :) Thanks !!
10 January 2022
Unprompted review
Reply from Tonybet
Hello Victoria,
Thank you for sharing your positive feedback with us, we very much appreciate it!
We are glad to see you're enjoying your time with us. Please do not hesitate and reach out to us in case you have any questions in regards to our platform, our customer support is available for your assistance 24/7.
Kind regards,
Tonybet
These reviews the bad ones are people…
These reviews the bad ones are people who lost money and stuff 😂✌️ I lost a lot money too …. But as a genuine gambler …Toney bet is actually one of the most care customer service.
They gave me like up to 100€ in free bets for nothing …. I never experienced that in a casino … the withdrawal is extremely fast keep it up guys well done
In my 5 years of online casino gambling no other not even William hill will do that .
31 December 2021
Unprompted review
Reply from Tonybet
Hello Aymen,
Thanks for sharing your positive feedback, it’s great to hear that you are enjoying your stay on our platform.
It means a lot to us that you took the time to share your thoughts with us and the TonyBet community.
We are happy to hear that our team provided you with excellent customer service and met your expectations!
Kind regards,
TonyBet
TERRIBLE LIEING SNEAKY STEALING NOT…
TERRIBLE LIEING SNEAKY STEALING NOT TRUSTED FRAUDULENT FRAUDULENT LIERS AROUND,,,Eurasia are thieves here,,1000% FRAUDULENT
31 December 2021
Unprompted review
Reply from Tonybet
Hello,
We are sorry to hear about your negative experience, however, we would like to thank you for taking the time to share your feedback with us.
As a licensed sports betting and gambling platform, we always aim to provide the highest level of service for our clients, especially when it comes to the variety of offered events/games, withdrawal speed, and security of information and funds provided. Despite this, we completely understand that some of our clients may always have suggestions regarding the improvement of the platform, and we are always open to such information, as we believe every feedback is valuable.
You are more than welcome to contact us via email or chat regarding any of the questions or feedback you have, as our support representatives are ready to assist you 24/7.
Kind regards
Tonybet
Please be aware regarding this company…
Please be aware regarding this company . Firstly may I day that I have accounts with over nine different gambling companies and this is definitely the worst I have ever dealt with .
Its main deficiency is that there reluctant to pay out winnings . I recently tried to withdrawl a small amount of £65 . I went through the process as I do with all my other betting accounts. This time unlike never before it halted the withdraw process . With no phone number available ( big problem right away ) I attempted the chstvline , which was a waste of time . I followed this up with the only other option , emailing !
Received a quick reply explaining that verification of my identification was required ( first time ever ).
They requested ( wait for it ) the following info .
1 .my passport
2 my driving licence
3 my bank card details and a picture of both sides
4 3 utility Bill's
5 my business paypal account details
5 All pictures of every Halifax Visa card I had placed a bet with
6 All statements with the transaction using these cards .
Now in these days of fraudulent practises,I was very reluctant to give up all this info , but they basically said, I couldent get my money if I didn't obey there demands. Too be honest if it was a tenner I probably wouldent have bothered buying a man of principle and there not getting away with it ! After spending literally hours gathering all the info I was finally told I was getting my withdrawl ! But alas three days later I still haven't been paid and I had to use the chat line and guess what, the excuse this time is . Theres a shine on the image and it's not clear enough . I am actually poor sites but can read it clearly .
Basically they are reluctant tant to pay out a measly sum like that and hope I re wager the amount which as long as I bresth will never do that! Do not register as you will be sorry of you do !
26 November 2021
Unprompted review
Reply from Tonybet
Hello Martin,
We are sorry to hear about your negative experience.
Please note that we are obligated to complete Know Your Customer procedure in order to withdraw funds from your account, which is stated in the Terms & Conditions.
All deposit methods have to be verified to ensure our customers are using their own personal finance sources to deposit.
We truly apologize for the inconvenience this might've caused you. We are doing everything to provide the highest security standards and to ensure the safety of our customers and their funds, and we assure you that we never ask for a documents that are not relevant for the verification of the account.
Please be kindly informed that our customer support department is providing their services 24/7 and you are always welcome to contact us to finalize your withdrawal process.
Kind regards
Tonybet
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