Djiusa Reviews 

I was nervous of buying at first but the product was genuine and shipped was good experience was nice. The product was delivered and a normal shipping time and order was accurate.

I've spent a lot of money on my Dji…

I've spent a lot of money on my Dji Mini 3 Pro and the accessories but decided to purchase the brand new Avata 360. I bought the fly more combo that included the Goggles N3. Well, yesterday the fly more package with the avata 360, controller and goggle were delivered yesterday. I was super excited to try it out.
To be clear- I have no vision inconsistencies. I have 20/15 vision in both eyes.
Well after charging everything and doing firmware updates, and being required to activate the Dji Goggles N3 to actually try them and tie to the avata 360 I took it out and put the goggles on. Immediately the image is distorted, out of focus so I went online to see how I can adjust IPD and ocular adjustments. To my surprise, there is none. They claim if you have 20/20 vision it will be calibrated out of the box. First- entirely false. Second- everyones eyes are different and saying "we didnt include any adjsutments or stops because you can wear glasses is absolutely absurd. i did a beginner flight mode and instantly hated the goggles. Within 20 minutes of receiving the item I inquired to their customer support team the above complaints and highlighted that I have 20+ years of experience behind night vision goggles, long range optics and have never seen items ship without diopter adjustments and certainly nothing in the last 5 years without IPD stops on face mounted items.

The customer service rep (Ava) was absolutely trash and sent me this response verbatim-
Dear Customer,

The Goggles N3 is an entry‑level simplified version of Goggles 3 designed for new users. It adopts a design compatible with prescription glasses instead of mechanical diopter adjustment.

Goggles N3 is mainly sold as bundle packages to lower the entry cost for immersive FPV flight experience. To keep costs down, features including adjustable diopter mechanism, passthrough camera and wireless screen casting have been removed. It adopts a single‑large‑LCD solution and delivers a wider 54° field‑of‑view for enhanced immersion.

By contrast, Goggles 3 is the high‑end flagship unit with a higher standalone price, targeted at hardcore FPV pilots. Please understand they are built for different user groups. This is not a product quality issue.

If you still wish to proceed with a return: should the unit be activated, it will not qualify for full‑price return under our return policy. Upon receipt, it will be processed as used merchandise, and depreciation charges ranging from 10%‑35% of the item price will apply. No depreciation fee will be charged only if the item remains brand‑new and un‑activated.

If you accept these terms, I can provide the return shipping label for you. Thank you.

Best regards, Ava

FIRST- A DEPRECIATION FEE on something that requires activation before you can even USE them.

SECOND- Her response is entirely false and the goggles are entirely trash products.

Sorry- but this will be escalated because its deceptive. I thought I was getting the goggles 3 but no you got this useless goggle that sucks and we're going to screw you and charge a depreciation fee.

I've spent thousands with DJI. No more.

I ordered the wrong battery and was only given credit for one when I returned them

I received my mini pro 5, and I'm having a problem. Registering and getting online with it.
I already have a neo with the R. C2 controller. I would like to use my drone so I could use help getting it online. And registering.

Wow I bought the neo2 fly more motion bundle. I fly it maybe ten times. It was a lot of fun. Then the TOF sensor went out and it wouldn't take off. I sent it in for repair over a month ago and haven't heard anything. I understand they are busy but you could give some kind of update. Summer is almost over and I have barely been able to use the drone that I am paying quite a bit for.

Great first impression, everything on the install went smoothly A to Z. Everyone had the answer to the questions I was asking.

Shipped out fast. I received the item in a few days. The summer 10% off was a great deal.

On time. Excellent price. Recommended

Bought it for my hubby. He loves it.

was a smooth transaction, shipping was great, love my new drone, thank you

Item arrived promptly

Package was well protected and arrived via FedEx, signature required. As always, DJI provides a smooth customer experience with an excellent product.

I ordered the Mini 5 Pro Combo. Everything was in perfect condition. I was very pleased with my purchase.
The only issue I had was with the battery charger and charging time. There is no clear instructions on what you are seeing and what is indicated. But I did get some help online from other mini 5 pro owners. Then the very next day. I saw another post with the same questions. So I was able to help him out as well.

Fast shipping and the box was oversized for the product and pack perfectly I will be buying from these guy again!!!!

Providing me no help on how to fly my drone in my specific location. Far too complicated. Will be returning my Avata 2.

I am extremely disappointed with this company. I purchased a product, but the customer service has been terrible. They sent my order to a different address than the one I provided, and even though I never received the product, no one has given me a clear solution.

I have requested that they take responsibility and issue me a full refund, but so far, their response has been completely unacceptable.

After this experience, I will never purchase from this company again. It is extremely irresponsible to take a customer’s money, send the product to the wrong address, and then make the customer struggle to get a proper resolution.

I hope they resolve this situation immediately and process my refund as soon as possible.