DJ CITY Reviews 

175
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, often going above and beyond to ensure people find exactly what they need. Many highlight the excellent customer service, describing interactions as easy, enjoyable, and professional. People appreciate the fast and reliable service, noting that problems are resolved efficiently, and they are happy with the quality products they receive. However, some customers also noted issues with product quality and service when problems arose. A few people experienced receiving faulty or incorrect items, including instances where products did not meet expectations regarding their condition or newness. Some reviewers were not happy with the communication and lack of accountability when dealing with these issues, feeling their concerns were not addressed with urgency or proper support.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Service

Reviewers mention positive feedback about service, with many customers consistently reporting excellent and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and knowledge... See more

Quality

Users describe ambiguous interactions with quality, with some reviewers expressing satisfaction with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Winston was absolutely amazing! I’m such a novice and just started podcasting so really needed expertise around a decent mic. He was so kind, patient and helpful! Highly recommend DJ City Richmond!

Rated 5 out of 5 stars

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made t... See more

Rated 5 out of 5 stars

I recently purchased a Yamaha MG06 and encountered a small issue with the switch. After a brief discussion with Anthony, he promptly assisted me in swapping it for another unit without any hassle.... See more

Rated 5 out of 5 stars

The crew down at Richmond DJ City are absolutely incredible. If you're looking to find the instrument or device for your creative expression, this is the place to go to. They're helpful and sup... See more


Company details

  1. Home & Garden

Information provided by various external sources

Shop with DJ City Australia's biggest sound, lighting & performance superstore. For all your DJ gear; DJ decks, lighting & pro audio gear.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

175 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(175)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, team was very helpful. Got a good deal on wanted product and had it in stock!

23 September 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

This company is good at responding to orders promptly, and delivering quickly. However, if there is a problem, they are extremely slow to respond. Expect to send several emails, and eventually, weeks later you should get a response.
I received a faulty party light and wanted advice on what to do and they told me to take it to one of their stores. Abit tricky as I live in Adelaide and they have no stores here, they just were not interested in helping me.
Very disappointing

5 September 2025
Unprompted review
Rated 5 out of 5 stars

Liam helped us with all his knowledge

Liam Ahfuni made our experience very good. We are new to the DJ world and Liam spent a lot of time with us answering all our questions and explaining all the equipment we were purchasing.
We will be back to see Liam to get our lighting set up.

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic service at DJ City Richmond

Fantastic service at DJ City Richmond. The team were knowledgeable and helped me find the perfect podcast microphone with ease. Great range, fair prices, and friendly staff – highly recommend! It’s a hidden gem of a place to shop!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Katie for prime minister!

I had an amazing experience at DJ City Mansfield thanks to Katie. She was incredibly helpful, patient, and knowledgeable—going above and beyond to make sure I found exactly what I needed. Katie made the whole process easy and enjoyable, and her customer service was outstanding. I really appreciate the effort she put in, and I’ll definitely be coming back. Highly recommend asking for Katie if you visit!

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Old school service

I came in looking to buy a mic and speakers - the team was very helpful in taking me across the different gear at different price points.
I’d recommend this store to anyone interested in audio equipment.

5 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look