DJ Alexander Reviews 

Renting through this agency has been an awful experience. We moved into the property and found severe mould issues, filthy conditions, and broken fixtures throughout. I did manage to remove mould myself initially - I just could not stand it and agency was taking forever to fix it, but because of underlying neglect and damp issues, it is already aggressively coming back.

Living in these conditions quickly began affecting our health. Agency's communication was unhelpful and dismissive. They failed to resolve the issues in reasonable time and repeatedly disregarded our tenancy agreement regarding notice and privacy.

Because our health was being compromised and the property was essentially unlivable, we have already served our notice to leave early. Save yourself the stress, money, and health risks - neither tenants nor landlords should trust this agency to manage a home.

They were very good at communicating and Connor was very helpful and responded very quickly to emails too, thank you

Renting a flat is a whole new experience for me and Gill Annand in the Aberdeen office has been extremely helpful. She’s kept us up to date with progress and talked us through all the ins and outs! Highly recommend.

Wonderful service from Jessica in the Aberdeen office. She has always been quick to respond to any of my queries/requests.

We have been using DJ Alexander for about 2 to 3 years now to manage our rental properties in Aberdeen, after they bought out our previous management company.
All in all they have done a very good job, with timely responses and periodic updates and detailed reports.
A special mention to Jessica Leggate in the Aberdeen office, who is a great point of contact and extremely polite and helpful.

Jessica, Aberdeen went the extra mile when my tenancy ended, which was very much appreciated and ensured the whole experience was smooth sailing as I was dealing with so much at the time.

All the stars i have given above is for agent CAMERON LINDSAY and no one else.
I would genuinely suggest that any upcoming viewers of properties please ask for him as he will be unbiased ,kind and will always hear you out. He also tries his best to put your application through if it's good.

We were not feeling hopefull when it came to getting a home for us as just graduates , but at the end it was him who helped us.

If anyone at dj Alexander needs a raise ,that's him.

Very cooperative company, friendly and supportive staff.

I had a very positive experience dealing with Kaylee at DJ Alexander Edinburgh during the end of my tenancy. She was extremely helpful, responsive and professional throughout the process.

There were a couple of outstanding matters that needed to be looked into, including a reimbursement from 2023 and a maintenance charge. Kaylee took the time to investigate both issues, kept me updated, and made sure they were resolved fairly and efficiently.

I really appreciated how approachable and proactive she was, particularly at what can otherwise be quite a stressful stage of a tenancy. Thank you again, Kaylee, for all your help and for making the end-of-tenancy process much smoother. I would happily recommend her and the Edinburgh Lettings team.

Fraser Baxter (End of Tenancy Property Relationship Manager).
Once again Fraser stepped up and speedily and efficiently sorted out a serious Sink issue in our property. No fuss, job coordinated, quote arranged and completed, regular updates with us the Landlord and also with our New Tenants. Refreshing when someone exceeds our expectations not just once but twice in a matter of days. DJ Alexander through Fraser are setting very high standards in the industry. Well done.

The staff are generally very helpful. When settling into our rental flat Alison was hugely helpful and coordinated a lot of loose ends to get the property in great condition. She was also incredibly helpful when going through the End of Tenancy Report and we were able to recoup of majority of our deposit as a result. During our tenancy, it would take a long time for our issues to be resolved but I suspect that is more to do with our landlord's response times, than DJ Alexander. DJ Alexander have a huge presence in Edinburgh and their system seems to work/scale well, based on our experience. Recommend the company!

We have been using DJ Alexander for years now with our property in Leith Walk, edinburgh.
We always get updated reports and good services when we call the office , regarding issues and maintenance for our flat…
Like today, Elen was there doing an inspection. We received a full report and Pictures for the property, which is really good and gives us an update on the overall of our flat condition….
Thank you !!
F. P

Terrible company, they cut corners, and will steal every last penny they can out of you

As an international tenant, navigating the Edinburgh rental market felt overwhelming at first — but Connor Quinn made the whole process so much easier. He answered all of my questions patiently and kindly during the apartment viewing, and took the time to explain how the local market works for someone coming from abroad.

Connor gave me genuinely useful insight into how to make my application stand out, and pointed me toward resources I wouldn't have known about otherwise. His combination of professionalism and warmth made a stressful process feel manageable. Highly recommend working with him if you're looking for a property manager who actually takes the time to support his clients.

Additionally, for full transparency, I viewed several apartments with DJ Alexander, and not all of the Property Managers got back to me about my application(s), which is why there are 4 stars.

A MASSIVE thank you to Stephen Abby and Kaiya for all their helping in selling the flat. Fantastic communication-always so prompt. Thank you all for going above and beyond and making the whole selling process so so smooth.

All our questions and concerns were answered quickly and efficiently by Connor Skelton. Any troubles we had were sorted, and considering it was our first time renting properly, we had an incredibly helpful experience. Thank you!

Ellen was very efficient and understanding and has always replied very promptly

Caroline is Fantastic!
She met every single expectation and more during the process of getting the flat. She went above and beyond exceeding our expectations and made sure to answer every question and cover any worries we may have had. She shown genuine interest in our lives and what we were looking for.

When collecting the keys, again she showed excitement for us and had lovely conversation the whole time.

We absolutely could not fault Caroline during this whole process and thank her deeply.

Thank you so much Caroline

Holly Southwick of the Edinburgh office was exceptionally helpful at letting us our flat 🌟 quick replies, easy to contact and friendly to chat to. Made it a very pleasant experience, highly recommend!

Overall, my experience with DJ Alexander has not been good. However, I would just like to thank Innes Donald, who re-instilled by belief in the company. They were very sloppy during my tenancy there, but at the end, for matters of moving out of my tenancy, Innes has been nothing but helpful and kind.