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DIYPack Reviews 10

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TrustScore 4 out of 5

4.0

Packaging Company
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Company details

  1. Packaging Company

Written by the company

We are a do-it-yourself packaging company offering a unique and creative way of packaging design! Simply choose your style, design, and quantity, and get your boxes delivered directly to you within 10-15 business days.

Contact info

4.0

Great

TrustScore 4 out of 5

10 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

CUSTOM GABLE BOX

Ordered and designed a custom gable box for a product release at a trade show. The boxes came out amazing and were perfectly sized. Manufacturing and shipping was fast and convenient. The quick turnaround helped me get organized at the last minute.

It was awesome seeing people walk around the convention with boxes featuring my design and knowing the contents were secure.

15 November 2025
Unprompted review
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Reply from DIYPack

Hi KLAV,

Thank you so much for sharing this! We love hearing that your custom gable boxes were a hit at your trade show 🙌

There’s nothing better than seeing people walk around with packaging you designed yourself — especially when it’s perfectly sized and keeps everything secure. We know how hectic product launches and events can be, so we’re thrilled our quick turnaround helped you pull it all together at the last minute.

We can’t wait to support your next launch! Thanks again for trusting DIYpack to bring your vision to life. 🚀

— The DIYpack Team

Rated 5 out of 5 stars

If You Only Need One or Two Boxes...

Granted, the shipping costs were high on a couple of cardboard boxes, but the customer service is EXCELLENT and unlike most of their competitors, you don't have to order a minimum of 25 boxes.

I only needed two, and was delighted that they could fulfill my order without the crazy minimum of 25.

26 February 2026
Unprompted review
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Reply from DIYPack

Thank you so much for your thoughtful review, Tim! We truly appreciate you taking the time to share your experience.

We’re so glad we could help with your order — especially when you only needed a couple of boxes. Supporting customers who don’t want to commit to large minimums is exactly why DIYpack exists.

You’re absolutely right that with larger box sizes, shipping can sometimes feel higher than expected — especially since we ship our boxes flat to protect them and keep production efficient. That said, please rest assured we’ve worked hard to negotiate very competitive carrier rates to ensure our customers aren’t overpaying for shipping.

We truly appreciate your feedback and your support. If you ever need anything in the future, we’re here to help!

— The DIYpack Team

Rated 2 out of 5 stars

I paid over $400 for a delivery that I…

I paid over $400 for a delivery that I NEVER RECEIVED. I got a call from a representative named Destiny (her manager’s name according to her is Christian) who was FIGHTING me about not rushing my order since UPS returned the package even though the address was correct. My order number is 1371 for internal reference. I’m waiting for DIY to contact me back on this.

UPDATE: Joe has called me back and resolved this quickly - kudos to him on great customer service.

8 October 2025
Unprompted review
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Reply from DIYPack

Hi Ben,

First, we sincerely apologize for the delay in responding here — we were temporarily locked out of our Trustpilot account and just regained access.

We’re truly sorry for the frustration you experienced with the shipping carrier. While we don’t have direct control over carrier handling once a package leaves our facility, we always take situations like this seriously and work quickly to make things right.

After catching up with our team, I see that we were able to resolve this the same day you left your review, and we’re glad Joe was able to step in and get everything handled promptly.

We truly appreciate you updating your review to recognize the resolution and the service you received. If you feel the issue was ultimately addressed in a way that reflects our commitment to our customers, we would be incredibly grateful if you would consider updating your rating to reflect that experience.

Thank you again for your patience and for giving us the opportunity to make it right.

— The DIYpack Team

Rated 5 out of 5 stars

Great experience!

Very fast turnaround time and everything looks fantastic! I would definitely recommend this to any other small businesses!

12 October 2023
Unprompted review
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Reply from DIYPack

We are delighted that you had a great experience!

Rated 5 out of 5 stars

Great Mother's day gift!

These were mother's day gifts for my mother. Very easy to upload pictures and make a unique design. She was SO emotional and grateful! They were so quick and even when I had a question, customer service was very helpful! Definitely recommend!

4 May 2023
Unprompted review
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Reply from DIYPack

Thank you so much for choosing us to be a part of your Mother's Day celebration! We're thrilled to hear that your mother loved the personalized gifts, and it warms our hearts to know how moving they were for your family.

Rated 5 out of 5 stars

Custom boxes a huge hit with daughter's dance team!

I created Custom boxes (the 6X6 ones) to hold items for my daughter's dance team. We (the parents) always give little gift bags to the girls for their competitions. This year, instead of bags, we made beautiful custom boxes for each competition. We used team colors and printed team photos inside and outside of the box. The girls went crazy for them! They all saved the boxes as keepsakes. So, much more memorable and impressive than simple bags. Thank you DIYpack for making me a hit with my kiddos and the whole dance team!

26 October 2023
Unprompted review
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Reply from DIYPack

We appreciate your kind words and are honored to have been a part of creating such a positive and lasting impression!

Rated 5 out of 5 stars

Easy to use and looks great!

I ordered multiple photo tiles, and they all turned out great! I was very happy with the quality - the print of my dog looks great in my office! I had a blast playing with the design studio and it feels really good knowing how sustainable the products are. I will definitely be ordering more of these in the future!!

22 August 2023
Unprompted review
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Reply from DIYPack

Thank you so much for taking the time to share your positive experience with our photo tiles! We're thrilled to hear that you found our platform easy to use and they turned out great.

Rated 5 out of 5 stars

Love my picture tiles

Love my picture tiles - had pics of my two doggos done for my office - everyone that visits me comments how awesome the pics are - the quality is so good no one knows that they were printed on corrugated

2 October 2023
Unprompted review
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Reply from DIYPack

Thank you so much for taking the time to share your wonderful experience with our platform! We're thrilled to hear that you love the photo tiles of your fur babies in your office.

Rated 5 out of 5 stars

Great Experience; Beautiful Boxes!

Great experience! The custom packages we ordered were a hit at my sister's engagement party.

2 October 2022
Unprompted review
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Reply from DIYPack

We're thrilled to hear your custom packages were popular at such an important event. Thanks for sharing!

Rated 5 out of 5 stars

Great company!

Great company! Super easy to work with and the customer service is excellent.

1 July 2022
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Reply from DIYPack

Thank you for being a valued customer! We appreciate the positive review.

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