Divan Factory Outlet Reviews 

413
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers had a great experience with this company. Customers frequently praise the delivery service, noting that the staff are brilliant, polite, and cheerful, often going the extra mile to help move and set up items. Many people appreciate the efficient communication regarding delivery times, including advance notifications and calls before arrival. The products, particularly the beds, are consistently described as being of good quality, sturdy, and exactly as described, often arriving in perfect condition. However, some customers also noted issues with delivery, including long waits, lack of tracking information, and instances where items were not delivered or left outside. A few other people also felt that the product quality was substandard, mentioning flimsy materials, damaged parts, or beds that did not feel as sturdy as promised.

What people talk about most

Delivery service

People report positive experiences with delivery service, often highlighting quick and efficient delivery,... See more

Product

Clients share positive opinions on product quality, with many reviewers praising the craftsmanship and... See more

Staff

Customers generally report positive experiences with staff, highlighting their helpfulness and politeness.... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the craftsmanship,... See more

Service

Users describe positive interactions with service, with many reviewers praising the excellent customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered single divan set for a relative on a fixed income. Excellent price compared to major retailers where prices are a least double for the product needed. Had to wait a while for delivery bu... See more

Rated 5 out of 5 stars

It was easy choosing the bed we wanted despite there being so many options. We were given a delivery period of 7 to 10 days. We were contacted by the delivery company after 8 days and given a deliver... See more

Rated 5 out of 5 stars

I had such a great experience with this bed company. From start to finish, they were friendly, professional, and extremely helpful. The team not only delivered the bed on time but also took the extr... See more

Rated 5 out of 5 stars

The team at Divan Factory Outlet have been brilliant from start to finish! The products supplied were exactly as described and delivered in perfect condition by a great team. Despite the issues I had... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop

Written by the company

Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself. We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs. Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty. Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep. All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!


Contact info

4.2

Great

TrustScore 4 out of 5

413 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(413)

101 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great!

Delivered on the day requested, friendly and efficient delivery drivers and installers! Thank you

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Came in time

Came in time. Nice sleep with new Royal poket sprung single mattress. Good quality. I'm very happy.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ottoman divan bed with head and foot boards

This process was easy from ordering to delivery. The guys that came to deliver were very friendly and smiley. It was a very hot day and they worked very hard. They removed two adjustable single beds and mattresses, brought in the new bed and assembled the bed and took the rubbish away.

The only small criticism I have was that I was not sent tracking or delivery information. It was only when I asked in a message that I was told. Having said that the delivery was very quick and on a Sunday. Will definitely use again should the need arise.

13 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, from Divan factory Outlet

Great company to buy a bed from, free material swatches, then ordered bed last week it arrived today, good quality product well wrapped and delivered by two friendly men who carried it up stairs to a room of my choice. Cant fault Excellent

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Easy company to deal with

Easy company to deal with. Kept informed with delivery days and times. Delivery guys were very pleasant Great price for headboard. Would use Divan Factory Outlet again and would recommend too.

9 July 2025
Unprompted review
Rated 5 out of 5 stars

Making a purchase a pleasure.

The most straight forward easy purchase from start to finish. The bed was a good price. The communication was on point. From confirmation email, to delivery day and time slot. The 2 couriers were amazing and friendly and went above and beyond. So friendly. The bed is lovely and I will most definitely be using the company for all future purchases. Highly recommend 👌. Thank you.

23 June 2025
Unprompted review
Rated 4 out of 5 stars

Bought a divan bed with truckle with…

Bought a divan bed with truckle with Worcester mattresses. Excellent product. Delivery experience could've been better. However the two gents who eventually made the delivery could not have been better. One star deducted for a) lack of clarity on website when ordering. No indication of extended delivery time because I live in central Scotland, b) lack in of updates in a timely manner after first failed delivery. Delivery team saved you. Thanks guys
Dougie Stewart

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect order

Customer service was great.
Ordering was a breeze, was perfect exactly what I ordered.

18 June 2025
Unprompted review
Rated 1 out of 5 stars

false advertisement

the bed came on time, however. the colour is not at all what’s seen and advertised on the website. i ordered a bed of what looked like a forest green. and got a bright emerald green. never understand why people misadvertise their products. maybe because they have this stock already and know not many would want this colour…

whatever the name is. that’s not the point. it’s that in the displayed image — the colour of the bed looks so different from the actual bed. please, display what your products looks like accurately

19 June 2025
Unprompted review
Divan Factory Outlet logo

Reply from Divan Factory Outlet

Hi Tiger Law

Hope you are doing well. The colour you selected is emerald green and it does says "emerald". We only do one green colour and that's emerald green. You place the order after looking at the colour. We delivered the right colour. We don't know why your are saying we delivered the wrong colour and it was in stock. You haven't checked with us or asked anything. We are very sorry it's not the colour you looking but we have only one green emerald colour and we sent the right one.

Thank You

Rated 5 out of 5 stars

They did a wonderful job

They did a wonderful job. They even took it to a different address for us as we put the wrong address in. Can not say a bad word about them

14 June 2025
Unprompted review
Rated 5 out of 5 stars

Brillaint! Absolutely nothing bad to say about the…

Absolutely nothing bad to say about the bed, delivery, the delivery drivers or the delivery time. Even though it was quite late when they managed to get all the way to my house they still tried there hardest to provide brillaint customer service and generally just being kind polite and funny. the quality of the bed brillaint it is everything I wanted. The price is extremely affordable considering the horrific prices of beds these days. Absolutely brilliant company definitely will be recommending to friends and family

10 June 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from a local family…

Excellent service from a local family run business. Guys went above and beyond to get the mattresses and beds into the right room even though they did t have to. They wanted to make sure the customer was happy! Thank you!

9 June 2025
Unprompted review

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