Ordered single divan set for a relative on a fixed income. Excellent price compared to major retailers where prices are a least double for the product needed. Had to wait a while for delivery bu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy choosing the bed we wanted despite there being so many options. We were given a delivery period of 7 to 10 days. We were contacted by the delivery company after 8 days and given a deliver... See more
I had such a great experience with this bed company. From start to finish, they were friendly, professional, and extremely helpful. The team not only delivered the bed on time but also took the extr... See more
The team at Divan Factory Outlet have been brilliant from start to finish! The products supplied were exactly as described and delivered in perfect condition by a great team. Despite the issues I had... See more
Company details
Written by the company
Divan Factory Outlet was started as a small family business in 2009. With our vision to go big, we have now turned it into a massive online brand for bed sets, ottomans, bases etc. Due to our persistent high quality and affordable pricing, our brand has established a reputation for itself. We have assembled a team of professionals committed to give our customers the best bedding experience. We don't want to just sell you a bed - we want to help you find the perfect one for your needs. Divan Factory Outlet provides you with a wide selection of top quality items that are manufactured in the UK. Our articles include bed sets, bed bases, mattresses, headboards and all other bed related products. Not only do we offer superior product quality, but our products also come with a 5-year warranty. Our customer care caters to all of your complaints to ensure 100% customer satisfaction. Our representatives are trained to provide customers with all the needed information. Moreover, we offer free of cost premium two-man delivery services so you can get your order delivered right at your doorstep. All of it contributes to make Divan Factory Outlet a go-to place for all of your bedding shopping. You can check out our online store and shop now from Divan Factory Outlet to satisfy your comfort requirements in the best way!
Contact info
Unit 2-3, Union Mills, Tanyard Road, , HD3 4NB, Huddersfield, United Kingdom
- 01484 260436
- info@divanfactoryoutlet.co.uk
- divanfactoryoutlet.co.uk
4.2
Great
413 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive Service
Communications with the delivery service and Divan Factory Outlet itself was very prompt and responsive. As a property manager managing private rented properties I have purchased 3 beds with Divan Factory Outlet so far and I have no complaint so far. The service has been very good so far.
21 March 2024
Great bed and great service
The first bed I ordered didn't fit up my stairs and they quickly arranged to change the order to one which came in two pieces instead. It arrived quickly and it's a lovely comfortable bed that looks great. Can't fault it.
13 February 2024
Great Service & Product
We needed a replacement bed base so ordered one from this company. There was regular communication and the bed base was delivered quickly and the bed is perfect.
Great service!
6 January 2024
Unprompted review
All very good
12 March 2024
Good value for money
Good value for money, delivered on time, very comfortable bed, very happy with my purchase.
12 March 2024
slumber
very pleased with the purchase and the delivery guys
were brilliant well done guys would definitly buy again
12 March 2024
Great company to ship with.
Great company. Kept me informed throughout the whole transaction. Delivery instructions spot on and drivers extremely helpful. Altogether pleased with the experience. Thank you.
12 March 2024
really good value
the mistake in the delivery date caused quite some distress,but I am very pleased with the bed base .
12 March 2024
Door step delivery , hell no !!!!!!
Very good , quantity matteress and very good prices , very helpful on the phone , but the delivery guy needs some help , if my son wasn’t home that day I couldn’t have got it up the stairs alone , as was told it was doorstep delivery. Make sure they confirm it will be taken upstairs when you order.
18 February 2024
Excellent product, exactly as described
The product was excellent, exactly as described
Their customer service advisor was great when I had a query before purchase.
Was kept up to date by e-mail and txt regarding delivery which was on time, delivery guys were experienced, quick and professional. Thoroughly recommend.
18 February 2024
Well constructed reinforced base with drawers that glide well
Would have given 5 stars but the original delivery day was delayed 4 days. Delivery men very careful. Thank you
18 February 2024
Edge to edge sprung base
Very pleased with my Kingsize edge to edge sprung 2 drawer base, so much better than firm edge.
4 February 2024
We made an excellent choice!
Very straightforward ordering and a quick response.
It arrived on time. An early timeslot, but the lads who delivered it were very polite and quietly efficient taking the old bed away and putting the new one together in no time.
Lovely comfy bed. We made the right decision to order from this firm.
13 February 2024
Unprompted review
The bed was delivered on time by two…
The bed was delivered on time by two very respectful delivery men. Good quality bed for the price.
4 February 2024
Prompt delivery and a good price
24 January 2024
Pleased consumer
Ordered delivered as arranged, delivery staff very pleasan. Pleased with standard of bed and mattress
4 February 2024
King size 2 draw Divan bed
Great bed, easy to put together, very please with it, sturdy and good finish, and can highly recommend. delivery service was not great but the customer service was amazing, they even sorted out my query on a Saturday when store was closed.
4 February 2024
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