Disturbia Reviews 

26,841
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,528 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide variety of unique and alternative products, appreciating diverse styles and excellent quality, noting their durability and good construction. Reviewers also consistently report very fast and efficient delivery services, often receiving orders quickly and well-packaged. However, some customers noted concerns regarding inconsistent sizing, finding items larger than expected. A few other people also felt that some products arrived with defects, like broken parts or poor stitching. Additionally, some reviewers were not happy with paying for return shipping, particularly when sizing issues were perceived as the company's fault.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the styling, quality, and unique... See more

Quality

Customers had positive experiences with quality, with many reviewers impressed by the styling and overall... See more

Delivery service

Consumers are generally satisfied with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction with the ease... See more

Return policy

Users describe ambiguous interactions with the return policy, with many reviewers finding the return process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I think the designs are true to pictured and I love the biodegradable bags the clothes came in. I’m not a fan of paying for return shipping but I understand it’s not as big a business as others. T... See more

Company replied

Rated 5 out of 5 stars

Each piece fits perfectly. The Georgiana lace dress is a stunner, and the Zelira black dress is so summer comfortable! Both are made wish quality and attention to detail. Great quality on both pi... See more

Company replied

Rated 5 out of 5 stars

As always, amazing variety of items to peruse. Not just for glamorous Goths! Love everything I've purchased from Disturbia although I'm 67. Love my culottes, great quality material and for a fungi mad... See more

Company replied

Rated 5 out of 5 stars

I bought a dress which arrived quickly however was too big so I returned it. Easy to return with good communication stating my dress had been received. After 3 days I emailed Disturbia to enquire wh... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Streetwear Store

About Disturbia

Written by the company

Shop Womens Shop Dresses Shop Accessories Shop Mens Contact Us

ABOUT DISTURBIA

Established in 2003, Disturbia is a UK-based fashion brand dedicated to dressing the Other. Where light and darkness intertwine, Disturbia blazes its trail, creating otherworldly fashion to empower those who dare to celebrate all that is distinctly individual.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

27K reviews

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4.4

All reviews

(26,841)

8,791 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great first time experience

Brilliant quality dresses and very quick delivery!

17 July 2026
Disturbia logo

Reply from Disturbia

Hi Halisha,

Thank you so much for your wonderful 5-star review! We're thrilled to hear you had such a great first experience with us.

It's fantastic to know you loved the quality of your dresses and that your order arrived so quickly. We really appreciate your support and look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packed , pleased with dress.

17 July 2026
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Reply from Disturbia

Hi Jeanne,

Thank you so much for your 5-star review! We're delighted to hear your order arrived quickly, was well packed, and that you're pleased with your dress. We really appreciate your kind feedback and hope to see you again soon!

Rated 4 out of 5 stars

Wife loved the top

12 July 2026
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Reply from Disturbia

Hi Alan,
Thank you for your review!

We're so pleased to hear your wife loved the top. We really appreciate you taking the time to share your feedback, and we hope to welcome you back again soon!

Rated 5 out of 5 stars

Excellent quality clothes and…

Excellent quality clothes and flattering fits for plus sizes too.

10 July 2026
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Reply from Disturbia

Hello Ruth,

We're so pleased to hear that you found the quality of our clothes excellent and that you appreciate the flattering fits, especially for our plus sizes!

Rated 4 out of 5 stars

You are very fast

You are very fast! Nice dress but too long for me, so I have cut off a bit. Would be helful if you state the length on your site.

13 July 2026
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Reply from Disturbia

Hi Eveline,

We're so glad you appreciate our fast service and the dress! We truly value your feedback regarding the length and will consider adding more detailed measurements to our product descriptions.

Rated 5 out of 5 stars

Impressive

All of the items arrived quickly and I am impressed with the quality and design.

14 July 2026
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Reply from Disturbia

Hello Maryellen,

We're so pleased to hear that your items arrived quickly and that you're impressed with both the quality and design! We truly appreciate your positive feedback.

Rated 5 out of 5 stars

Happy with purchase

Good quality, will probably shop more

16 July 2026
Disturbia logo

Reply from Disturbia

Hello Rachel,

Thank you for your wonderful feedback! We're delighted to hear that you are pleased with the quality of your purchase and that you plan to shop with us again. We truly appreciate your support!

Rated 5 out of 5 stars

Each piece fits perfectly

Each piece fits perfectly. The Georgiana lace dress is a stunner, and the Zelira black dress is so summer comfortable! Both are made wish quality and attention to detail. Great quality on both pieces, the delivery is so fast! I love it. The order arrived perfectly. I appreciate Disturbia using all compostable bags.
Thank you!!🖤

16 July 2026
Disturbia logo

Reply from Disturbia

Hello Kristen,

We're so happy to hear that you love your Georgiana lace dress and Zelira black dress! It's wonderful to know that you find them to be of great quality with excellent attention to detail and that they fit perfectly. We also appreciate you noticing our fast delivery and our use of compostable bags. Thank you for your kind words!

Rated 5 out of 5 stars

I love Disturbia

I love Disturbia! There’s something for everyone and I’m delighted with my most recent order. Definitely recommend

13 July 2026
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Reply from Disturbia

Hi Jo-Jo,

We're so happy to hear you love our brand and that there's something for everyone! It's wonderful that you're delighted with your recent order and that you recommend us.

Rated 5 out of 5 stars

The clothes were unique

The clothes were unique, fun, and well made! My daughter thinks I’m a tiny bit cool now. I will be ordering through this company from now on.

16 July 2026
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Reply from Disturbia

Hi Cassandra,

We're so thrilled to hear that you found our clothes unique, fun, and well-made! It's wonderful that your daughter thinks you're cool now. We look forward to your next order!

Rated 5 out of 5 stars

Easy transaction

Easy transaction, fast ship, love the skirt!

16 July 2026
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Reply from Disturbia

Hello Mary,

We're so happy to hear that your transaction was easy, your order shipped quickly, and that you love the skirt! Thank you for your wonderful feedback.

Rated 1 out of 5 stars

Your site provided inaccurate sizing…

Your site provided inaccurate sizing chart. I used your find my size feature and was advised wrong size. As a result, I lost money because I had to pay for shipping to me AND returned shipping. This is wrong. You should not charge for return shipping if it is your fault that customer purchased wrong size due to your incorrect sizing suggestion. Will never purchase from you again and will post on social media about my terrible experience with your company

16 July 2026
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Reply from Disturbia

Hi Inna,

We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the sizing recommendation and the return shipping costs. Your comments have been passed on to our team for review as we continue working to improve our sizing guidance and overall customer experience.

Rated 5 out of 5 stars

The dress was exactly as seen and…

The dress was exactly as seen and described and a perfect fit. It looks beautiful on and delivery of dress was fast. Very happy indeed

13 July 2026
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Reply from Disturbia

Hello Ruth,

We're so happy to hear that the dress was exactly as described and a perfect fit! It's wonderful that it looks beautiful on you and that the delivery was fast. We're delighted you're very happy.

Rated 5 out of 5 stars

Cool top

Can't wait to wear on my girls trip to Salem

12 July 2026
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Reply from Disturbia

Hello there,

We're so happy to hear you're looking forward to wearing it on your girls' trip to Salem! We hope you all have a fantastic time.

Rated 5 out of 5 stars

First of all

First of all, I want to praise the speed. The standard shipping to Japan took only 6 days! This was my 10th~ish order and the shipping was the fastest ever. I was soooo excited to give you 5 stars... before I saw the skirt. Someone was definitely trying it on and even ACTIVELY wearing it, because there are long threads sticking out on the butt part, like someone was sitting and got stuck. I am scared to try to fix the threads and scared to wear the skirt >< But the return process from Japan must be ultra annoying, I don't know what to do. Probably will use the skirt as it is, but I am very upset with it.

The corset top and the belt are gorgeous. But WHY didnt you check the skirt? T_T

UPD: Contacted the staff and got refunded in few minutes! 5 stars after all! ❤️

30 July 2026
Unprompted review
Disturbia logo

Reply from Disturbia

Hello Mariia,

We are truly delighted to hear about your positive experience with our shipping speed to Japan, especially for your tenth order! It's wonderful to know that we could exceed your expectations in that regard.

We also appreciate you bringing the initial issue with the skirt to our attention. We understand how disappointing it can be to receive an item that doesn't meet our usual quality standards, and we sincerely regret any frustration this caused. We are glad that our team was able to resolve the situation quickly for you. Your updated feedback and the five-star rating mean a great deal to us. We are so pleased that you are happy with the corset top and belt as well. We are always working to improve our quality control processes and your comments are invaluable in helping us achieve that.

Rated 3 out of 5 stars

The sizing is all over the place

The sizing is all over the place. I ordered a dress and a harness following the size chart, one was one size too large and the other two sizes too large. Please use a sizing convention across all of your clothing, matching your size guide, this would prevent wasting time and money with return, especially as I had to pay for it.

16 July 2026
Disturbia logo

Reply from Disturbia

Hi Em,

We're truly sorry to hear about the difficulties you experienced with our sizing. We understand how frustrating it is to receive items that don't fit as expected, especially when you've followed our size chart and incurred return costs. Your feedback about the inconsistency in sizing across our products is very important to us, and we will certainly take it into consideration as we work to improve our sizing conventions.

Rated 1 out of 5 stars

My items never shipped to begin with

My items never shipped to begin with. When I’ve asked for updates, it was blamed on the post even though they haven’t received any order to scan.

16 July 2026
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Reply from Disturbia

Hi Sage,

We're sorry to hear about your experience. We understand how frustrating it is when an order doesn't arrive as expected. Our team aims to provide accurate updates based on the information available at the time, and we appreciate your feedback as we continue to improve our service.

Rated 4 out of 5 stars

Almost Perfect

I think the designs are true to pictured and I love the biodegradable bags the clothes came in. I’m not a fan of paying for return shipping but I understand it’s not as big a business as others.

The blouse I got was way too baggy though and didn’t look accurate to what was shown online, but everything else was great.

12 July 2026
Disturbia logo

Reply from Disturbia

Hello Sarah,

We're so glad you appreciate our designs and the biodegradable packaging! We understand your feedback regarding return shipping and the fit of the blouse. We're always working to improve our sizing accuracy and product descriptions to ensure a better experience for our customers.

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