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Dispensed Reviews 

3,241
•
TrustScore 4.5 out of 5

4.6

Pharmaceutical Company
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Review summary

Created with AI, based on recent reviews

Looking at 1,627 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being accommodating, friendly, and understanding, providing helpful information and thorough consultations. Many highlight the exceptional customer service, noting quick and easy communication and professional answers. People appreciate the smooth, straightforward, and efficient service, often describing it as effortless and well-organized, with prompt replies and timely calls. However, some customers also noted issues with service reliability and delays. People reported long waiting times for consultations and calls being late without notification. A few others felt the service could be unprofessional or frustrating, citing instances of staff being perceived as rude, prescriptions not being found, or a general lack of attention to individual situations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Customer service

People report positive experiences with customer service, highlighting the professional, friendly, and... See more

Service

Customers report positive experiences with the service, often highlighting the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of ordering,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting quick turnarounds and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These guys are mint, easy AF ordering, always available and a great selection of products. High quality, fast shipping, great service! Good doctors who don't muck around. Very grateful for having acce... See more

Rated 5 out of 5 stars

As a new customer and first time medicinal cannabis patient, I'm very happy with experience overall so far. Any question I've had has been answered in a professional and friendly manner. The quality o... See more

Rated 5 out of 5 stars

Dispensed are very accommodating and friendly, quick and easy to connect with. Very calm and easy to talk to. I highly recommend dispensed to anyone. Thankyou for helping me

Rated 5 out of 5 stars

Really helpful information and a thorough consultation. The Nurse's and Doctor's were so friendly and supportive through the very easy process. Thank you!

Company details

  1. Pharmaceutical Company
  2. Delivery Service
  3. Doctor
  4. Software Company

About Dispensed

Written by the company

Alternative Healthcare Doctors

A subscription service with Australia-wide telehealth consultations.

Get started

Book a free initial consultation with one of our Clinicians.

We connect you with our qualified doctors to provide suitable therapies, allowing you to get treatment fast. There are no upfront fees, you only pay for your treatment plan if approved. We handle all appointments and applications on your behalf, making us 100% commitment free.

Hear directly from our customers

‘I don’t think I could ask for anything more from the team at Dispensed. From the initial consultation i found the staff and nurses to be very understanding and helpful . The process was very easy and fast. I would go as far as saying it is life changing to be able to legally access quality medication that truly helps .’

‘I’ve been a patient at Dispensed since 2023 and have nothing but awesome experience from the very 1st consult. Sign-Up was quick and it’s easy placing an order as the customer support team are quick to respond. Great quality products with an awesome variety too.’

‘Straight forward and simple consultations. Customer service is a 10/10 for me so far, very quick at responding to any concerns or enquiries I’ve had. Shipping times have been on time and last but most importantly the guys at dispensed clearly take pride in the brands they provide to thier patients - premium high quality 10/10 so far!’

Access Telehealth appointments when it suits you, Australia wide.

• In-depth health review and personalised treatment
• Compassionate care
• Online prescription filling and express delivery
• No referral required

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(3,241)

1,605 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Sophie did well

Sophie did well. Not sure if you use people of AI. If you use people, she should get a bonus. If you use AI, get it some nice, expensive batteries or something

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Kind and easy service

I've been with Dispensed for a few years now, their system is easy and straightforward to use, and customer service and the drs I have spoken to have been lovely. Highly recommend!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

No thought to ask what flavour or…

No thought to ask what flavour or Gummie I would like. I dont like the one prescribed.
It took 5 days to have the consultation, and now I have to wait the same amount of time, just to change the flavour of what was prescribed to me with out asking me.

29 May 2026
Dispensed logo

Reply from Dispensed

Hello, Thank you for your feedback. Please note that all script changes must be made through a doctor, as prescriptions can only be amended following a medical review. If you would like further assistance, please reach out to the team via LiveChat. Thanks, Dispensed

Rated 5 out of 5 stars

Thanks Dale

Dale is super polite and reminded me to book in for another appointment. I’d have forgotten otherwise, thanks for your great service!

28 May 2026
Unprompted review

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