Disney Cruise Line Reviews 28

It's run by pedophiles! Do not support this filth.

Very disappointing cruise on the Disney Wonder (April 6–10, 2026, stateroom 2077). I had previously sailed on the Disney Dream in 2023 and the food was excellent, so this was a big letdown. The main dining room food on the Wonder was consistently poor and well below expectations.

We also had several stateroom issues: a constant urine smell in the toilet area of the bathroom, a door that repeatedly would not unlock until the batteries were replaced, a rattling noise, and an intermittent high-pitched sound in the room.

I’ve sailed with Celebrity, Norwegian, Princess, Oceania, Viking, and Disney, and this was honestly the worst cruise experience I’ve had. Very disappointing, especially from a brand known for quality.

Poor customer service and expensive. Refusal to reimburse for an error they created!

Let me be crystal clear from the outset: the cruise is proceeding. It is non-refundable, and we will be onboard.

It will also be the last dollar my family ever gives to Disney.

Disney Cruise Line’s refusal to allow my daughter to participate in Bibbidi Bobbidi Boutique—because she will be 2 years and 10 months old instead of 3—is one of the most rigid, tone-deaf, and brand-damaging decisions I have ever experienced as a customer.

This is not a minor activity to us, and it is certainly not a minor activity to her.

The boutique is the magic. It is the moment. It is the experience little girls talk about, anticipate, and remember. My daughter understands exactly what Bibbidi Bobbidi Boutique is. She talks about it. She asks about it. She knows what it means to “get princess-ready.” She is excited for it in a way only a child can be—pure, joyful, and completely sincere.

She is advanced for her age, holds full conversations, follows instructions, and engages socially at a level closer to a 3.5–4-year-old. She listens, responds, and behaves with maturity well beyond her years. There is absolutely nothing about her development, attention, or behavior that would make her unsuitable for a supervised, seated, non-hazardous experience like this.

Eight weeks. That is the difference Disney decided mattered more than a child’s excitement and a family’s once-in-a-lifetime memory.

This is not about safety. This is not about capability. This is about a corporate rule enforced without judgment, discretion, or humanity. Pretending that a child is magically unqualified at 2 years and 10 months but suddenly “ready” at 3 is absurd.

This was our first Disney cruise and was intended to be the start of many. We planned to place a deposit for another cruise while onboard. That will not happen.

Beyond the cruise, Disney has now lost:
• A planned Florida Disney Parks trip this year for eight family members
• A second Disney Parks trip next year with extended family
• Any future cruises, resorts, park visits, or merchandise purchases

That loss is entirely self-inflicted.

Since the cruise is proceeding, understand this clearly: we will be visiting Guest Services onboard, and we will escalate this issue repeatedly until it is addressed by someone with actual authority. Not scripted apologies. Not policy recitations. Leadership.

Additionally, this experience will be documented publicly—through the BBB, consumer complaint platforms, cruise review sites, and social channels—accurately and persistently.

Disney built its reputation on magic, imagination, and family memories. What you delivered instead was rigidity, indifference, and a complete failure to act like a premium family brand.

Shame on Disney for choosing policy over people—and for disappointing a child over eight weeks.

Consider this your notice: this family relationship with Disney is over.

Firstly it was overcrowded. Wherever you walk it feels like you are in one long queue. We took 2 grandchildren on this cruise, 8 & 10 years old. It was a mistake as the average age of the kids on this January 8-12th cruise was more like babies and young kids up to 6 years old. 2 small pools on deck which were over crowded and people were standing shoulder to shoulder in the pool. Food for the kids was the same each day and unhealthy. Breakfast & lunch had a very poor selection particularly for adults. Evening meal in the restaurants better but same each evening. It felt as though there was no consideration for the adults at all. Whilst the kids were at the Kids Club there is nothing for the adults to do. We are regular cruisers and I honestly felt cheated for the amount of money we had to pay. Every other ship we have been on has been value for money compared to the Disney Cruise. Staff were very pleasant. As at 05/03/2026 still no response from Disney.

We had a great time on the Disney Dream and really enjoyed the overall experience. The new island destination was fantastic and easily one of the highlights of the trip. The food exceeded our expectations, with plenty of variety and consistently high quality. Service was excellent across the board, with the crew being friendly, attentive, and professional. While the ship is well maintained, it does show its age in places, and we personally prefer the newer Wish-class ships.

Kids left crying. Didnt get to meet one character. Lined up for 2 hours twice. With the character leaving before kids got got meet them. Scam and money racket

As a family of five we decided to take the Disney Fantasy from Southampton for a three night cruise in August.

Booking was easy and we joined a social media group to get tips and advice. We liked the fact we could book one cabin for all of us. It was expensive compared to other mini cruises but understood we were going to be in the Disney bubble.

Embarkation went well although check in said we could pop our carry on luggage to our cabin from 1.30pm, when we tried this our cabin attendant said we couldn’t enter the room.

We were not aware we could eat lunch in one of the main dining rooms so we went to the buffet area, it was manic and we couldn’t get seated. We are an ND family so it was very overwhelming. Once we did get seated we found the buffet food okay but not fantastic.

We then went to our cabin which we found pleasant and clean. We loved having a balcony. The cabin had loads of storage and a split bathroom. The mattress and pillows were amazing!

We had rotational dining and the servers moved with us. Restaurants felt rushed but the food was enjoyable. The kids were able to order the same thing each night and you could order anything off any of the restaurant menus. Breakfast in the royal court was a nightmare and we left after an hour of waiting because we had an activity to get to. Coffee awful and no stirring spoons.

As it was a short cruise from the UK it was extremely busy and the ship was at full capacity. The meet and greets had very long queues. We managed to book a royal gathering which was nice.

We booked the photo package but cancelled it on the last night as we just didn’t have time to stand in long queues to get a photo.

The evening shows were fantastic!

The pool deck was great but very busy.

The parties were great but also very busy, we enjoyed the pirate night.

Kids club open house was good but we felt there wasn’t enough sessions especially as our kids didn’t want to be left alone at the clubs.

Pixie dusting and fish extenders were new to us but it was fun and kids loved giving and receiving Disney themed gifts.

Tipping needs to be included in the cost of the holiday. We felt pressure from crew and lots were giving guests the spiel about feeding their families at home. We bought gifts for our servers and cabin attendant plus we tipped in US dollars. We asked guest services to remove all the automatic tips from our account which they did but disappointingly took over £300 from our bank account when we only owed £23! Trying to still get our money back.

We are glad we did the cruise. We wished Disney were more on the ball regarding disabilities, visible and hidden. It would have been better to have more character meets and a more inclusive kids club.

If I could give 10 stars, I would. We have sailed on The Wonder, Magic, Dream, and The Fantasy. We have a booking set for the Treasure in August 2026. Disney is our #1 to cruise, and we have done eight sailings. The service is spectacular for my daughter, who was 4 years old on her first Disney cruise (she is now 21 years old). For us adults, the service was out of this world. Food was always good, and if there was ever something that was not to our liking, it was quickly addressed and/or rectified. Our room stewards were always warm and friendly, and they immediately remembered our names and faces.

The dining teams really make it special; they are your team for the entire voyage, and I think it's the best when you get to know people on the ships.

It is expensive, but you get what you pay for. We have sailed on Carnival, Norwegian, and Royal Caribbean. Disney wins for us - every time.

Wonderful Food, Great Service and a chance to visit truly picturesque places. A Vacation where everyone in the Family can spend time together and by themselves. Highly Recommended

I travelled with my disabled children. Our first disney after many fantastic cruises with p&0. We weren't allowed to request a menu for son with his safe food groups... something p&0 catered for. I wasn't allowed to walk him into children's club for 5 mins, to settle him as he would of stayed with this accommodation. On p&0 the staff were qualified teachers and they were supportive of transitions. Disney was not.
I traveled with two disabled children and a single adult. For meeting characters I was told to seat them and leave them unattended while I queue an hour, then when at the front go and retrieve my children. Obviously a safeguarding issue with this. Both children have disability badges and access cards but not adaptions offered by disney. Booked wheelchair assistance onto the ship which went well as run by a different company, however when leaving the ship I had a hard time getting the reception staff at guest services to provide a wheelchairs as it was 'disney' and they concerned over wheelchairs leaving the ship but not daughters mobility. They could of escorted me off the ship to ensure they could take the wheelchairs back onto the ship but this didn't happen. Instead they reluctantly gave a wheelchairs after trying to deny it, called over a manager and had tried saying we could walk, and stand in an hour long queue.

My child they wanted me to leave unattended was 7 years old and disabled, to queue. That's no regard for child safety.

Won't travel a disney cruise again. I'll stick to p&0 where my children are treated with dignity and respect, and the barriers are removed with reasonable adaptation.

I thought the shows were amazing, although only two on a 5 night cruise. Was expecting more. I thought the food wasn't that great. Looked dryed out with the vegetables and salad. Eggs looked runny.

I am deeply disappointed with Disney Cruise Line’s Vacation Protection Plan and its partnership with AON insurance. When I had to cancel my cruise a couple months before departure, I discovered that the "Cancel For Any Reason" (CFAR) coverage they advertise only offers a 75%.

Even worse, the insurance provider Disney works with, AON, denied my claim for the remaining 25% of my non-refundable trip cost. Instead, they issued a Future Travel Certificate, which is restrictive and essentially useless if I don’t plan to book another Disney cruise anymore. AON has a reputation for denying claims, and Disney's choice to partner with such a company reflects poorly on their commitment to customer satisfaction.

I expected much better from Disney, given their reputation for creating magical experiences. This felt like a money grab rather than genuine protection for travelers. I urge future cruisers to carefully read the fine print of the Vacation Protection Plan and explore alternative options for travel insurance.

Disney Cruise Line should rethink their relationship with AON and consider offering more flexible and transparent refund options for their customers. Until then, I cannot recommend their insurance or the CFAR policy to anyone.

Zero customer service. They have repeatedly ignored all my attempts to contact them. But strangely this only happened after I paid for the cruise.

Just returned from a 7-night Caribbean sailing in the Fantasy and it could not have been better. Character interactions, friendly staff, activity options for all ages, food, Disney magic all around.

Over all we had a fantastic cruise. Lots for kids (as you would expect) but also lots for adults only issue we had was trying to book experiences before we traveled. We were on line trying from the time they were released but everything had still gone. I assume to guests in concierge class or at top of there loyalty program.

I have autistic kid and access card .
I asked whether he can skip queues
They replied no special treatment for any send kids
They don’t use access card .

Disney is very deceptive with the AON travel ins it offers. My son purchased travel ins on day of our cruise booking on 6/25/23 for travel on 8/3/24. Apparently the insurance does not get applied until the final payment is made for the cruise. So they said coverage begins on 4/3/24. And any medical condition occurring before 60 days prior is considered preexisting and not covered. My son had a back and hip condition that occurred 3/10/24. 9 months after I purchased the travel ins thru Disney. So the medical condition is not preexisting !! However I received no compassion or cooperation for the unfair circumstances thru Disney cruise lines nor AON travel ins. I pd for insurance and my claim is being denied.

We took our 3 and 5 year old grandsons, with our daughter and son in law on Disney Cruise Line. It was a great experience for the kids, everything Disney! A little disappointed in the variety of food, and it was just okay.
We had Concierge Veranda cabins, highly recommend for the perks. And they got us into shows and excursions that were sold out. Plus their lounge had great snacks and beverages.
Recommended family vacation

Booked a cruise with inside stateroom. The following day they dropped Verrandah staterooms to £600 less than what I had paid. I contacted them to please at least upgrade me to Verrandah or to try and cancel the booking. They would accept nothing. They just want to take take take maximum profits and refuse to try and find a fair solution. The staff I spoke to were so cold and honestly would not care to try and make your experience special. I would avoid this company at all costs!

Booked a cruise which cost 12k. I was working when the excursions were released. By the time I had logged on there was nothing worth doing left. The whole point of a cruise is to experience different things not stuck on a boat for 12 days.