We have just come back from a lovely week in Malta staying at the Mayflower hotel. After finally meeting two team members from Discover Access they were friendly, polite and explained previous questi... See more
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Review summary
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Good experience overall. Booking and communication with DiscoverAccess went well. With regards to Fairways Club, our accommodation was clean and spacious. We were near the large pool and pool bar... See more
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The experience was almost 5 stars, however, double bed mattress was made up using two single mattresses rather than a double, a walk in Shower, mini fridge, hair dryer &a secure safe in the room. The... See more
Company replied
Loved it at club las calas Great location and not more than 10 mins walk from the sea front. Great on site restaurant for breakfast/lunch & evening meals. Only downside which is being addressed... See more
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Company details
Written by the company
Access Clubs is your passport to affordable holidays at quality worldwide resorts. With Access Clubs, not only does everything look simple, it is simple. We provide you with advice, choice, quality and service. As Access Clubs Holiday Owners you will have continuing entitlement to fabulous holiday accommodation at a selection of quality international resorts and you will enjoy an efficient reservations service. Simply call the Access Clubs Reservation Centre to book at any of the Access Clubs resorts or in any of more than 2,000 resorts worldwide, through our association with other developers. Enjoy also that last minute extra holiday: look out for weeks on offer exclusively to you at discounted bargain rates. We have a simple philosophy: we believe in providing you with the very best holiday… anywhere and always!
Contact info
P.O. Box 8 , SPB 1000, St. Paul's Bay , Malta
- +356 21582416
- customerservices@discoveraccess.biz
- discoveraccess.biz
4.2
Great
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Club Las Calas, a delightful resort for all tastes.
Club Las Calas was undergoing some refurbishment at the time, however, this did not affect our enjoyment at this venue.
Staff were very friendly and helpful.
Our apartment was serviced regularly.
We enjoyed our stay as the beach is a 10 minute walk away.
The booking and reservation process was also excellent.
5 February 2026
Unprompted review
Reply from Discover Access
Dear sir,
Thank you very much for taking the time to share your lovely review.
We are delighted to hear that, despite the refurbishment works at Club Las Calas, your enjoyment was not affected and that you had such a pleasant stay. It is particularly rewarding to know that you found the team friendly and helpful, and that the apartment servicing met your expectations.
We are also very pleased that the location suited you well and that your experience with our booking and reservations process was smooth and efficient. This is exactly the level of service we aim to provide to all our members.
Thank you once again for your kind comments, and we very much look forward to assisting you with your next holiday.
Kind regards,
discoverAccess
Great hotel in the centre of…
Great hotel in the centre of everything. Some excellent bars and restaurants near by . The hotel itself is clean and staff friendly. Very welcoming and a comfortable stay.
31 January 2026
Unprompted review
Reply from Discover Access
Dear madam,
Thank you for taking the time to share your review. Your feedback is truly appreciated.
We are delighted to hear that you enjoyed the hotel’s central location and that you found the staff friendly, welcoming, and the accommodation comfortable. It is especially pleasing to know that our newest addition to the club met your expectations.
Providing our members with enjoyable and relaxing stays is exactly what we strive for every day.
We look forward to welcoming you back again very soon.
Warmest regards,
discoverAccess
Have been a member of discover access for 8.5 years
Have been a member of discover access for 8.5 years. Have a holidays every year with them. We have just come back from Malta where we paid £139 for a week. The room was on the 6th floor and my understanding is that the rooms on this floor are for discover access. Our room 609 was small but adequate. Had l paid full price l may not have been so happy. I have let discover access know that the beds and pillows should have protectors on them for hygiene purposes . The area is having a lot of work being done to it. The staff at the hotel were very friendly and helpful. I was very worried when l joined discover access after reading all the stories on line. All l can say we have been very happy.
2 March 2026
Unprompted review
Reply from Discover Access
Dear sir/madam,
Thank you for taking the time to share such a thoughtful and balanced review, and most importantly for your loyalty over the past 8½ years.
We are truly grateful that you continue to choose discoverAccess for your annual holidays, and it is wonderful to hear that you have again enjoyed your recent stay in Malta. Your continued trust in us means a great deal to the entire team.
We also appreciate your honest feedback regarding the room, bedding protection and the works currently taking place in the area. Comments such as yours are extremely valuable, as they help us work with our resort partners to continually improve the experience for our members.
It is particularly pleasing to hear that the hotel staff were friendly and helpful and that, despite your initial concerns when joining, your experiences with us over the years have been positive. Members like you, who return year after year, are truly at the heart of our club.
Thank you once again for your continued support and for being such a valued member of discoverAccess. We very much look forward to assisting you with many more enjoyable holidays in the years ahead.
Kindest regards,
discoverAccess
Great service
Great service, indoor pool was good.
Straight forward booking.
Good location.
Very happy to with hotel staff.
Next holiday already booked!!!!
2 March 2026
Unprompted review
Reply from Discover Access
Dear Mr. Goodinson,
Thank you very much for your kind review. We are delighted to hear that you found the booking process straightforward and that you enjoyed the indoor pool and the hotel’s convenient location.
It is also wonderful to know that our staff helped make your stay a pleasant one. We truly appreciate your feedback and are especially pleased that you have already booked your next holiday with us. We look forward to welcoming you again soon.
Warmest regards,
discoverAccess
I have been with Acces2leisure for over…
I have been with Acces2leisure for over 20 years and everytime they come up trumps for me. Booked another holiday with them, all the Reservations team are so kind and helpful always there to accommodate your holiday destinations a big applause to all of you at Reservations and a thank you all for going above and beyond for our family
11 March 2026
Unprompted review
Reply from Discover Access
Dear Mr. Davies,
Thank you so much for your lovely review and for being such a valued member for over 20 years. We are delighted to hear that our Reservations team continues to make your holiday planning enjoyable and stress-free. Your kind words mean a lot to us, and we truly appreciate your recognition of the effort our team puts into assisting our members.
We wish you and your family a fantastic upcoming holiday and look forward to helping you again very soon.
Warmest regards,
discoverAccess
New Hotel
New hotel. A couple of minor issues which were rectified immediately. A bit windy to use pool but everything else was great. New location is very central and perfect for beach and eating places.
16 February 2026
Unprompted review
Reply from Discover Access
Dear Mr. Bodman,
Thank you for taking the time to share your feedback. We are very pleased to hear that you enjoyed our central location and found it convenient for the beach and nearby restaurants.
We also appreciate your understanding regarding the minor issues you experienced and are glad that our team was able to address them promptly. Whilst the weather can sometimes be a little windy for pool time, it is lovely to know that the rest of your stay was enjoyable.
We hope to have the opportunity to welcome you again in the near future.
Kindest regards,
discoverAccess
Dealing with a complaint
Following an issue we had on a recent holiday I contacted the team and they investigated and resolved everything in a very timely, efficient and friendly manner. I cannot fault the service received.
My thanks to Pauline, Gaynor and Alexia who were all fantastic, very apologetic and understanding of the situation and keen to make sure that we were happy with the outcome ( which we were) so thank you very much.
17 February 2026
Unprompted review
Reply from Discover Access
Dear Mrs. Walton,
Thank you very much for taking the time to share your feedback. We are delighted to hear that our team was able to resolve the issue promptly and to your satisfaction.
Pauline, Gaynor and Alexia will be very pleased to read your kind comments. We always aim to handle any concerns in a professional, efficient and understanding manner, and it is especially rewarding to know that the outcome met your expectations.
Your appreciation means a great deal to us, and we look forward to assisting you again in the future.
Warmest regards,
discoverAccess
You can cancel within 14 days.
Discover Access asked me to clarify in this review that "the experience relates to your parents and that the matter was ultimately concluded."
To be clear, while it was my parents who signed the agreement, this review reflects my own experience managing the cancellation and ensuring a full refund was issued. I had signed authority to deal directly with Discover Access. The matter was ultimately concluded only after I challenged Discover Access using distance selling regulations and involved my bank, which refused to uphold their appeal on a chargeback. Once the bank refunded the amount, Discover Access agreed to cancel the contract. I also want to make it clear that this resolution only came after multiple refusals by Discover Access to comply.
---------------------------------------------------
I want to warn others about the experience with Discover Access.
The contracts appear to be structured to maximise payment. Customers are encouraged to sign a longer agreement (which legally carries a 14-day cooling-off period), but at the same time a shorter contract — just under a year — is also signed. This shorter contract is then presented as non-cancellable, seemingly in an attempt to retain some payment if the customer later decides to exercise their cancellation rights on the longer agreement. Many reviews mention people signing simply to get out of the sales environment, intending to cancel later once they have had time to think clearly.
I was initially told that the shorter contract could not be cancelled. That is incorrect. I exercised my legal right to cancel within the cooling-off period and successfully obtained a full refund.
If you are approached in the street and sign up, even after being taken back to their offices, distance selling regulations apply. By law, you are entitled to a 14-day cooling-off period. The length of the contract does not remove your statutory cancellation rights simply because it is under a year.
Simply stating within a contract that it is “non-cancellable” does not override statutory consumer rights. Any term that attempts to do so is not legally enforceable.
If you have recently signed and are within 14 days, do not assume you are stuck — check your legal rights and act quickly.
I hope this helps others who are now researching this company after being caught up in their sales tactics.
30 September 2025
Unprompted review
A2L for Mayflower Hotel, Malta.
A2L now use this generic booking system instead of me sending emails with enquiries, however, A2L reply by email.....???
have to say though, there's good communication, they keep you updated and the booking experience is very good.
The Mayflower Hotel is a very good 3 star hotel, good bedrooms, very clean (but they need to invest in new towels.....immediately!) check in and staff experience is overall very good, very pleasant and helpful. Personally i would revamp the breakfast area and the boring bar area into one big more inviting area, do away with the oversized reception and communal seating area and make everything more open and inviting......just a thought!
31 January 2026
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for taking the time to share your feedback.
We appreciate your comments regarding the booking system. While we have introduced a more structured online platform to streamline enquiries, we are pleased to hear that you still found the communication clear and that you were kept properly updated throughout the process. That is very important to us.
We are also delighted to read your positive remarks about Mayflower Hotel, particularly regarding the cleanliness, bedrooms and the helpfulness of the team. Your kind words will certainly be shared with the staff.
Thank you as well for your constructive suggestions. Feedback regarding towels and the layout of the breakfast and bar areas is noted and appreciated. Guest observations are invaluable as we continuously review areas for improvement and future investment.
We hope to welcome you back again soon.
Kind regards,
discoverAccess
The staff at Discover Access dealt with…
The staff at Discover Access dealt with our enquiry promptly (after we were badly let down by Booking.com). They promptly found us suitable accommodation last minute.
9 February 2026
Unprompted review
Reply from Discover Access
Dear Mr. Tweedie,
Thank you for sharing your experience with us.
We are delighted that our team at discoverAccess was able to assist you promptly, particularly after you had been let down by Booking.com. Securing suitable accommodation at short notice can be stressful, so it is especially pleasing to know that we were able to step in and find a solution for you.
Your kind comments will be shared with the team, as feedback such as yours is greatly appreciated and reinforces the importance of acting quickly and efficiently for our members.
We very much look forward to assisting you again in the future.
Warm regards,
discoverAccess
After visiting las calas in lanzarote…
After visiting las calas in lanzarote we came away highly delighted. The resort was immaculately clean and facilities were of a very high standard. Food at the restaurant was very nice and the bar was adequate and provided good entertainment. Enjoyed the gym and swimming in the pools. There is plenty to see on the island and cannot wait to return.
29 August 2025
Unprompted review
Reply from Discover Access
Dear Mr. Piotrowski,
Thank you very much for taking the time to share such a positive review following your stay at Club Las Calas in Lanzarote.
We are delighted to hear that you found the resort immaculately clean and that the facilities met such a high standard. It is also pleasing to know that you enjoyed the onsite facilities on offer.
Lanzarote truly has so much to offer, and we are thrilled that your experience has left you eager to return. We very much look forward to welcoming you back to Club Las Calas through discoverAccess again in the future.
Warmest regards,
discoverAccess
Approached on the street and taken in…
Approached on the street and taken in to a hotel with no clear understanding about what we were being taken to. Explained that I was hard of hearing and failed to grasp the full presentation. Asked for details in writing to study at leisure but was told this was not possible. Started to feel being put under pressure and that the only correct thing to do was to back out. This may well be a good deal but the lack of detail in writing gave me severe cause for concern as was the compulsion to sign on the spot with no opportunity to consider at leisure.
Adding following your reply. I did not suggest that there was pressure applied I said I began to FEEL under pressure because I couldn’t hear what was being said most of the time. My main point of hearing loss and not getting fully to grasp with your presentation and not having the option of studying something in writing when you can’t hear what is being said or having time to consider was totally ignored in your reply.
2 February 2026
Unprompted review
Reply from Discover Access
Dear sir/madam,
Thank you for your feedback.
Our marketing policy is clearly explained several times before and during the presentation and is entirely optional. Attendance is by choice, guests are free to leave at any time, and there is no obligation or pressure to proceed. This structure exists to keep costs low and is a key reason our members receive enhanced value. All promotional gifts are honoured regardless of the decision made.
Introducing written marketing packs or repeat visits would significantly increase costs and remove one of our unique selling points and member benefits, which is why our process is designed as it is.
We appreciate that this type of membership is not for everyone; however, describing an informational presentation as “pressure” does not reflect how our business operates or the experience of the majority of our members.
We conduct thousands of presentations each year, and the small number of negative reviews on this platform are predominantly from non-members who have never used the product. As this review is not product-related, it can create a misleading impression.
We respectfully suggest reconsidering whether this review is appropriate, as it does not relate to the membership experience or the benefits enjoyed by our members. If the reviewer wishes to raise a specific concern, we invite them to contact us directly so it can be reviewed properly rather than through a brief public statement.
FURTHER REPLY:
We would like to acknowledge that our initial response did not adequately address the point you raised regarding your hearing difficulties, and we apologise for that omission. We fully recognise how this could have affected your ability to follow the presentation, and no offence or disregard was intended.
We take this feedback seriously and will review our procedures with regard to accommodating guests with hearing difficulties, so we can handle similar situations more appropriately in future. While our presentations are designed to be verbal and interactive, we understand that this format may not be suitable for everyone, and choosing not to proceed in such circumstances is entirely understandable.
We appreciate you clarifying this point and allowing us the opportunity to address it properly.
Kindest regards,
discoverAccess
Total pressure do not engage timeshare…
Total pressure do not engage timeshare reinvented
27 January 2026
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for your review.
We would like to clarify for readers that discoverAccess provides a holiday membership giving access to year-round travel benefits, including the ability to book multiple holidays per year subject to availability and standard booking terms. There is no obligation to proceed at any stage, and guests are free to leave a presentation at any time.
Our role during a presentation is to explain the structure, benefits, and long-term value of the membership so individuals can make an informed decision. Thousands of members actively use their memberships each year and continue to do so because the product suits their travel preferences.
We appreciate that this type of membership is not for everyone, however describing an informational presentation as “pressure” does not reflect how our business operates or the experience of the majority of our members.
If the reviewer wishes to raise a specific concern, we invite them to contact us directly at: customerservices@discoverAccess.biz. so it can be reviewed properly rather than through a brief public statement.
Kind regards,
discoverAccess
Contract end date, how to cancel.
Our 10 year contract comes to an end very soon.
I've emailed and asked, what are the correct procedures to ensure that this is NOT renewed, but they can't even answer this simple task, they over complicate it.
I get the impression, that they want you to forget and then they sign you up for another contract.
Can you just provide a simple answer so that I and everyone else can have clear instructions.
1 December 2025
Unprompted review
Reply from Discover Access
Dear Sir/Madam,
Thank you for your comment.
We would like to clarify that we did in fact reply to your email at the time it was received, providing the relevant information requested.
Should you require any further clarification or if you are unable to locate our response, we would kindly ask that you contact our Customer Services team directly at customerservices@discoveraccess.biz , where we will be happy to assist you further.
For privacy and data protection reasons, we are unable to discuss individual account matters in a public platform.
Kind regards,
discoverAccess
Very Helpful A2L Representative
We arrived to sub-standard accommodation at the Qawra Point Holiday Complex which requires total refurbishment. We immediately contacted our representative with photographic evidence after we had sorted out a different room.
This first hotel was not what A2L had been led to believe.
First thing the next morning she contacted us to confirm she was making arrangements to transfer us to another hotel, The Primera Hotel at Bugibba, which she did. After a day of settling in, she made contact to see how we were and if we were happy with the new accommodation, which is 100% superior to the first.
The Primera Hotel, Bugibba has friendly, helpful, professional staff. The rooms are very clean and close to bus stops and other amenities. We are enjoying our stay here.
8 December 2025
Unprompted review
Reply from Discover Access
Dear Ms. Cocks,
Thank you very much for taking the time to share your feedback and for your kind words regarding the assistance provided by our A2L representative.
Whilst we are genuinely pleased that we were given the opportunity to assist you promptly and to relocate you to alternative accommodation that better met your expectations, we do regret that your initial resort experience was a disappointment. This was not reflective of what we had been led to believe, and we fully understand how frustrating this must have been upon arrival.
We are, however, grateful that you brought the matter to our attention immediately, allowing us to act swiftly to resolve the situation. Your satisfaction is of utmost importance to us, and we are pleased to hear that you are now enjoying your stay at the Primera Hotel and that it has proven to be a significant improvement.
Thank you once again for your understanding and for allowing us the opportunity to assist you in the most appropriate manner. We wish you a well-deserved and enjoyable remainder of your holiday and very much look forward to welcoming you again in the future.
Kind regards,
discoverAccess
Reply to discoveraccess
Primera hotel bugibba Malta.
As said yes we were told that they were not asking for money. Just look around a budget hotel and for a cheap break it’s fine and when they’ve finished updating it, itll be fine.
But the end spiel the big guns THEY ASK you to sign upto €1200.
The rep trying to prove her point they can offer cheaper breaks once you sign up and you won’t pay more than 495 brought up several examples. But scrolled down a little too far. And there was a couple of even cheaper deals with other hotels.
The look on both faces when we stopped them mid sentence saying we WASNT going to sign up and PAY anything until I researched them so people do your homework first before signing up for €1200 read reviews don’t complain afterwards that you can’t get out of it.
THERE ARE good reviews about the hotel itself it’s the timeshare aspect although they don’t use that discription
2 December 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Allard,
Thank you for your comment, but does this genuinely warrant a 1-star review?
• You attended a voluntary presentation in exchange for gifts, which we provided in full.
• You were clearly shown the product, you chose not to purchase, and you left with everything promised.
• You were not misled, pressured, or charged anything. You simply declined—exactly as any visitor is free to do.
• Reviews should reflect actual customer experience, not a personal opinion about a sales offer you chose not to take.
Leaving a 1-star review for a product you never bought or tried only distorts the platform and misleads genuine customers who want real feedback.
Thanks and regards,
discoverAccess
Misled and pressured — surprised to see so many positive reviews
My husband and I were approached in the streets of Malta offering prize ticket prize and taken to the Discover Access representative office, where we were kept for over three hours, given beer, and pressured into signing what they claimed was a “holiday club”.
It turned out to be a timeshare-style contract we could never afford. We only paid £100 to escape before our airport transfer.
Back in the UK, we are now being chased for over £12,000 by Daniel Silverman's Solicitors/debt collectors acting on behalf of Nest Developer Services Ltd.
The whole matter has been reported to the MCCAA.
We are just ordinary working people, I work in a hospital as a healthcare assistant barely taking home £1900 after tax and this whole experience has left us feeling shaken, embarrassed, and heartbroken that our lovely holiday turned into months of stress and fear.
I hope this helps warn others to be careful.
27 November 2025
Unprompted review
Reply from Discover Access
Dear Mr. Aird,
We’re sorry to hear you feel this way, but your account does not match our records.
At no point did you raise any concerns with us until after you received notice from the debt collection agency. In fact, we attempted to contact you several times by both phone and email, and you did not respond.
All presentations are voluntary, no one is kept against their will, and alcohol is not provided during contract discussions. Every agreement is supported by signed confirmations stating the product was clearly explained and no pressure was involved.
Debt recovery only begins when a verified contract goes into default after repeated unanswered contact attempts.
If you would like to discuss your file, please contact us directly with your contract number so we can review this accurately.
Kindest regards,
discoverAccess
Qawra is now an up and coming beautiful resort
Travel to Malta regularly and over last 3yrs stayed at the Mayflower in Qawra
The Administrative Staff have always made sure the booking is done efficiently and any requests done.
The Mayflower is a boutique style hotel and all the staff are friendly and helpful. The rooms are comfortable and bright and are cleaned daily to a high standard. It is in a perfect location within walking distance of all the local amenities
20 October 2025
Unprompted review
Reply from Discover Access
Dear Carole,
Thank you so much for your kind words and continued loyalty over the years. We’re delighted to hear that your stays at the Mayflower have consistently met your expectations.
Your appreciation for our administrative team means a great deal — they take pride in ensuring every booking runs smoothly and that all requests are handled with care.
It’s wonderful to know you enjoy the hotel’s comfort, cleanliness, and convenient location. We truly value your continued support and look forward to welcoming you again on your next visit to Malta.
Warm regards,
discoverAccess
Great holiday
Had a great holiday at mayflower hotel all arranged by the great team at discover access again thats 5 years of bril hols and fun they can’t do enough for you and your family can’t wait to book next holiday everything is taken care of no hassle thanks again 🌝🌝🌝🌝
16 October 2025
Unprompted review
Reply from Discover Access
Dear Mrs. Mickowski,
Thank you so much for your wonderful feedback and for being a loyal member over the years!
We’re absolutely delighted to hear that you’ve enjoyed another fantastic holiday, and especially pleased that our Reservations Team could make the booking process so smooth for you and your family.
Your continued trust means a lot to us, and we look forward to helping you plan many more memorable holidays ahead.
Warm regards,
discoverAccess
Reply from Discover Access
Dear Mr Clark,
Thank you for your kind words!
We’re delighted to hear you enjoyed the location and felt secure during your stay.
We look forward to welcoming you back soon!
Kindest regards,
discoverAccess
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