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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, most reviewers were let down by their experience overall. Many customers report significant issues with the platform's user experience, including problems with reactions not counting, profiles being inaccessible, and general frustration with the app's functionality. The customer service is frequently described as non-existent, with users struggling to get human support for hacked accounts, bans, or other critical issues, often receiving only automated responses. People also express dissatisfaction with the website and app, citing numerous bugs, a cluttered interface, and difficulties with basic functions like account deletion or login. Some people were satisfied with the platform, finding it a great communication tool for various groups and appreciating its features like Nitro subscriptions and its superiority over other communication apps. However, a significant number of users also report being unfairly banned or having their accounts disabled without clear reasons or human review, leading to loss of connections and communities.

What people talk about most

User experience

Clients share negative opinions on user experience, with many expressing dissatisfaction with the account... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as useless,... See more

Social media

Customers had negative experiences with social media, citing issues such as accounts being hacked and used to... See more

Website

Users describe negative interactions with the website, with many reporting issues such as accounts being... See more

Application

Customers consistently note negative experiences with the app, with many expressing strong dissatisfaction... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Oh no! Something went wrong. Voting blocked. user sent useful vote when i try to vote, this happens!!! users all ignoring my replies on server i use, and you never know when one of users suddenly... See more

Rated 1 out of 5 stars

support is non-existent, if your account gets hacked through one of the many vulnerabilities say goodbye to it. As such if you have an account, use it with the knowledge that any day now a stranger ca... See more

Rated 1 out of 5 stars

I was celebrating my birthday and drinking, when a user (named “Fosa”) asked me for nudes. I said NO. He got mad and falsely reported my account for “child safety.” Discord banned me without... See more

Rated 1 out of 5 stars

"I’ve tried to get my account deleted on Discord because the login doesn’t work even with the correct information and my account got hacked too. They don’t understand anything. They just send 'updates... See more


Company details

  1. Software Company
  2. Software Vendor
  3. Web Collaboration Platform

Information provided by various external sources

Discord is a proprietary freeware VoIP application and digital distribution platform—designed initially for the video gaming community—that specializes in text, image, video and audio communication between users in a chat channel.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Rated 1 out of 5 stars

Horrible management, delightful tool

Delightful tool, and ability to connect with communities - and that is where it stops. If you need anything from Discord.com outside of actually using the App, then they are not worth investing your time. They have atrocious support time. Letting wait time exceed longer than they should for account and billing tickets. Permitting themselves to take payments for accounts that have been compromised without word on handling

If I am lucky to get suitable support, then of course, I will review my current experience.

19 September 2023
Unprompted review
Rated 1 out of 5 stars

The Online World is an Idiocratic Cesspit

I am tired of trying to find a social media platform. Even Discord mostly consists of low I.Q. and short attention span people who confuse civilized discussions with being essays.

These younger generations are dumber, illiterate, and refuse to read long paragraphs. They would rather read short attention span memes that do not require much thinking. They are intellectually lazy by refusing to use professional punctuation.

I have no hope for future generations in the business world.

Younger generations would use racist, sexist, homophobic, transphobic, and other types of slurs online rather than talking properly. This is proving that modern parents are not doing the job of making their children become civilized. It shows that younger generations have nothing better to do than waste their time online talking improperly, using unprofessional punctuation, and only read short sentences for small attention span.

There is no civilized community on Discord.

Due to the increasing wealth inequality, technologies replacing human workers, and rising political corruption, future humans will get dumber. Not better.

These younger generations really do not know the meaning of stability and order. They are causing their own downfall by not fighting against the idiocracy. They would rather enable degeneracy and creepy perverts from OnlyFans, porn sites, B.D.S.M., junk food, alcohol, drugs, and other things instead of actually protecting children from degeneracy and creepy perverts. This is why younger generations are going downhill. It is why I refuse to have children in this degenerate idiocracy. This modern society is intellectually bankrupt and lazy while not caring about protecting children, too. I would not want to have these younger generations near my hypothetical children.

Democracy and freedom sound great on paper. But without stability and order, the idea of protecting people from predators, idi0ts, and degeneracy is a joke. So, I would never let my hypothetical children be on Discord or any social media platform until they were 18 because of how increasingly uncivilized the online world has become. In the past decades ago, people used to write and read properly online with bigger attention spans. But now, people are too lazy to do that.

To add more of my complaint, Discord has awful customer support service because civilization does not exist anymore when big businesses are never being held accountable for screwing over customers legally. This is showing late stage capitalism and working class people being abandoned from big businesses that only offer awful customer support service.

1 September 2023
Unprompted review
Rated 5 out of 5 stars

best communities

i thing discord is very good thing for normal communities and even for business and scholls, lot of developers let their BOTs and AIs here, just fantastic

16 June 2023
Unprompted review
Rated 4 out of 5 stars

Discord is fine i guess

The website is overall fine, but for people who are new to discord they should just stay safe and not get into trouble, if you are on a more friendly or cool side of discord with a mix of a little drama here and there, discord is pretty chill but it depends on the user.

1 August 2022
Unprompted review
Rated 1 out of 5 stars

Horrible Support

Nice app and I like the bot api BUT THE STAFF ARE USELESS! I have has a ticket open for over a week without a response, every hour it gets marked as solved without telling me why, I ask them why they marked it as solved when it really isnt and they just marked it as solved AGAIN! this has been happening from the past week and they're too lazy to read it so they just mark it as solved without replying

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Discord is a phenomenal chat platform

Discord is a phenomenal chat platform. It can be used as an alternative to Slack and it has an awesome, near-flawless user interface. They can be a bit annoying with security, but otherwise they are great!

5 July 2023
Unprompted review
Rated 1 out of 5 stars

Should be closed down.

Should be closed down.
I had not even heard of them but someone was using my email address to set up an account
I reported the fraud but sadly Discord support couldn’t t care less and actually I feel we’re on the side of the scammer and did not want the account deleted.
Disgusting organisation

21 June 2023
Unprompted review
Rated 1 out of 5 stars

LANGSOM SUPPORT

If someone manages to breach your account and change your email adress, good freaking luck!
Their support will take MONTHS to do anything about it, something that most other companies would have fixed in no time flat (Valve took 4 hours on a saturday afternoon to get my steam account back before the days of 2 factor authentication), Discord support will beat around the bush and not even give word back for literal weeks, its now 2 weeks since a friends account got breached and Support has done nothing while the script kid has had free reign to look through private messages(which is a breach of privacy law), spam others, and spend money on Nitro with the card that cannot be unlinked since the account is out of our hands.

4 June 2023
Unprompted review
Rated 1 out of 5 stars

Worst social media platform with no support

Worst social media platform with no support. They don't care about the customers and don't be surprised if one day your account will be banned for no reason and the support only ignoring you with an automated reply.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

terrible support

terrible support
took 4 months for them to get back to me on my bullying + doxxing report
didnt give me any insight into how it was dealt with either

7 June 2023
Unprompted review
Rated 1 out of 5 stars

The support is terrible

The support is terrible. They disable account for stupid or no reason at all. You can't appeal because the simple response is: "Your account was disabled for violating our Terms of Service or Community Guidelines. We will not reinstate the account."
This is a bot response btw. No reason, no explanation, nothing. They care only about money from nitro. No customer support, no comunication with community.
I just got logged out from my discord while I was voice-chat and when I was trying to log-in it says my account was been disabled. I've got NO EMAILS from discord that day informing me about this. This can't be accepted.

5 June 2023
Unprompted review
Rated 1 out of 5 stars

If this were 2016

If this were 2016, I would be giving Discord 5 stars.
very disappointed with the recent support experience and the usernames update. its not enjoyable as it used to be, I would not recommend Discord anymore

15 May 2023
Unprompted review

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