We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Hap... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Welcome to Disaster Care Capital, your trusted partner for all your property restoration needs. We specialise in professional restoration services for properties damaged by water, fire, storms, mould growth, black water, and sewage. With our expertise, we restore your property and its contents back to a pre-loss condition ensuring a swift recovery process. Founded in 2017, Disaster Care Capital was established with the goal of providing professional restoration services to both the insurance and private sectors. We have quickly earned a reputation for excellence in the industry, delivering reliable and high-quality restoration solutions. Our dedicated team of IICRC certified technicians brings over 20 years of experience to every project. With their extensive knowledge and skills, they have successfully handled numerous restoration projects both in the UK and Dubai ensuring efficient and effective outcomes. Our experienced and IICRC-certified team of technicians is equipped with the latest tools and equipment to handle restoration projects of any scale. No matter how big or small the damage, we have the knowledge and resources to address it effectively. Trust Disaster Care Capital to be your reliable partner in restoring your property to its pre-damage condition.
Contact info
Unit 3, 4 and 12B, Set Star Estate, Transport Avenue, TW8 9HF, London, United Kingdom
- 0208 568 8111
- info@disastercarecapital.co.uk
- disastercarecapital.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from the team at DCC
Excellent service from the team at DCC, especially Sam who was fantastic would definitely recommend.
A pleasant and professional appearance
A pleasant and professional appearance. All remedial measures are explained fully
A thoughtful, caring and efficient team
The team from disaster care capital have been nothing short of amazing. When there is a disaster in your home, what you need is people sorting it out who are thoughtful, caring, and efficient. Almost without exception, this is how I would describe the technicians. The Claims handler Jaylan is especially wonderful and has kept me up-to-date with progress via WhatsApp in a very friendly way. I would recommend them without hesitation.
Ali and his team did an excellent job
Ali and his team did an excellent job. They worked quickly and thoroughly and found the site of the leak. They also protected the surrounding area and left no mess. I was in good hands and very grateful.
Dry house after major water leak
We had a major leak from a burst mains pipe under our house. DCC have done a great job drying everything with fans and dehumidifiers. They have visited every week and kept us informed of progress. Happily everything is back to normal now and we can get on with our lives! Special mentions to Sam and Archie who worked brilliantly in really difficult conditions.
Efficient and friendly
Ali and his team were really efficient and friendly - they explained everything, got the equipment set up quickly and had everything dried in half the time I expected! Really nice guys too, recommended if you’re ever in the unfortunate situation of needing their help
Waile Bilal and Archie were very…
Waile Bilal and Archie were very organised and efficient at exposing the water- damaged areas and installing drying equipment and ancillaries. Their meticulous cleaning and tidying of what was clearly a very messy job was straightahead impressive and much appreciated.
Really great experience
Really great experience, clothes came back really quickly and really well looked after
Disaster Care were brilliant.
I cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. Brilliant communication throughout and were always willing to help with the numerous questions I had! Both Ali & Jaylan were an absolute pleasure to deal with. Thank you so much for all your help.
They-yazen R K Azzam The senior technician from Disaster Care
Mr They-yazen R K Azzam, who is the senior technician from Disaster Care Capital has been extremely helpful in these difficult times. When we needed him he offered his support and very quickly. Highly recommend him!
Excellent Service
Excellent Service! Very Pleased with the work done by Ali. Jo and Mahdi.
We had a fire damage that had been handled and restored 100% well by these guys! Can Highly Recommend them!
Susanta Dutta
Sam was a great ambassador for Disaster…
Sam was a great ambassador for Disaster Care, so passionate and knowledgeable about his role,
First class service
We cannot praise Disaster Care highly enough. From start to finish, they were highly organised and professional. They kept us informed on what was happening every step of the way, worked tirelessly in difficult conditions, and showed amazing sensitivity in an otherwise difficult time for us. They treated both us and our home with the utmost courtesy and respect and were an absolute pleasure to deal with. Thank you Karim and the team for your hard work and showing that you care about what you do.
OUTSTANDING team of deep cleaners
We had a small fire - no water damage, just smoke - and DDC were sent via our insurance company to deep clean and de-odorize the house.
They were outstanding. From the first phone call from They-Yazen, to the finished item. They arrived on time in full CSI outfits, were unfazed by anything - we had NO power but they sorted by asking neighbours builders. Every wall, ceiling, behind all furniture, incl. fridgefreezer, tumble driers. Every cupboard top. Even hoovering the loft, incl the inside of the roof. They kept me up to date with their progress throughout the day with photos via Whatsap. The whole team were fantastic. I would highly recommend them to anyone who needs a proper deep clean. Thank you They and team
Good communication and service
The team have been very communicative and always on hand for my queries when I call. Sam has been very diligent and give us realistic timeframes and expectations.
0 Stars
If I could, I would give 0 stars. Terrible service. Technicians were late, rude and uncommunicative. Claims handlers were ill informed, dishonest and incompetent. Service was lengthy and unclear throughout and generally incomplete. I sincerely hope you don’t not have to use this company.
Even after complaining to my insurance provided I was still hassled by the director where a performative 'investigation' was carrierd out, where he comfirmed that he was 100% happy with the service provided. If you see the name DisasterCare Caspital, Run

Reply from DC Capital
Amazing company
Amazing company. From their central office support (Jaylan) who was on hand to help me with my every query, to their in person visits, they've helped me so much with a leak.
Water leak
As a result of a water leak at our property we needed 2 humidifiers and regular monitoring. The guys came out every week until the drying process was complete. Thank you. A special shout out to Sam who was fab.
Sign off after water damage
Sam explained everything and reassured us, much appreciated. Felt confident for the work to be signed off.
Excellent job
Excellent job and very considerate of the impact on us as a business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






