Direct Wholesale Kitchens & Bedrooms Reviews 

68
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing professional guidance and expert advice throughout the entire design phase, making the process feel easy and stress-free. Many consumers highlight the exceptional customer service and the impressive selection of high-quality finishes available for their new kitchen projects. However, some reviewers were not happy with the installation process, noting delayed completion times, poor finishing, and damaged or missing components. A few other people also felt that after-sales support was lacking, mentioning communication difficulties when trying to resolve ongoing product issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and great... See more

Product

People report overwhelmingly positive experiences with the product, expressing delight and satisfaction with... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising staff members for being reliable and... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with the craftsmanship, top class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently bought a new kitchen from DWK and had a great experience from start to finish. Deepak was really helpful throughout the whole process and made everything feel easy and stress-free. He list... See more

Rated 5 out of 5 stars

We’ve recently had our kitchen installed and we couldn’t be happier with DWK! From dealing with Ian at the very beginning of the design process, to Claire who was always in contact regarding the sch... See more

Rated 5 out of 5 stars

We went to DWK after being recommended by a friend and ended up ordering our kitchen there. Deepak was great to work with — very approachable, patient, and happy to explain things without overcomplica... See more

Rated 5 out of 5 stars

We had a very positive experience with DWK from start to finish and we couldn't be happier with our new kitchen. A special shout out to Anna who was amazing at her job. She really took the time to u... See more


Company details

  1. Kitchen Remodeler
  2. Kitchen Furniture Store
  3. Kitchen Supply Store

Written by the company

One of Ireland's leading kitchen & bedroom creators. We design & build your dream kitchen in our state of the art facility. Book a free consultation with an expert designer & see your kitchen design come to life, in the hands of our skilled craftspeople. Based in the centre of Edenderry, we're easy to access from Dublin via the M50 and M4. We're just over 35 minutes from Liffey Valley and we're a short drive from Enfield, Mullingar and a host of midlands towns. We've free parking on site and our showroom is open 6 days a week. Contact us to book an appointment with an expert kitchen designer and we'll make your dream kitchen a reality.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

68 reviews

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No history of asking for reviews

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4.3

All reviews

(68)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Originally thought we were dealing with…

Originally thought we were dealing with a professional outfit who did a good job but as time has passed I really regret using them. The units either side of the extractor fan are actually fitted at different heights. About 20mm in the difference which is embarrassing for a fitter. We have then had one of the doors on the units slant from being level so many times. One time it actually fell off the hinges. They've been out 3 times over the last couple of years to fix it. Their fitter actually said he couldn't guarantee it won't happen again which is unbelievable. Clearly it needs an extra hinge but instead of coming to fix it this time they have decided to ignore the problem. Also the laminate off one of the presses has pealed off from the panel. So at the end of our antricite grey kitchen there is just bare timber. Again they won't respond to requests to fix it. The 10 year warranty you get is useless because they're customer service is non existent.

16 January 2023
Unprompted review
Rated 1 out of 5 stars

Extremely Unprofessional

Found them extremely unprofessional, an appointment was made and when we arrived the store was closed. We had travelled nearly an hour to get here. The next appointment the man made it seem as if he was doing loads for us (drawing out a plan) only because the last appointment was a mistake on their behalf, told us he would email on a plan a few days later; this appointment was the 6th April 2021 we still have never received anything. He also put us down alot basically saying we wouldn't get a nice kitchen with a budget of €15000 before appliances. Wouldn't recommend them at all, especially the man we dealt with. Both myself and my partner got a really bad vibe from this staff member from the minute he met us, he seemed to think we weren't worthy of their work. Forward 2 Years later we are getting a Kitchen and utility installed from a different company costing 26000. Unlucky for DWK treating us like crap.

31 January 2022
Unprompted review
Rated 5 out of 5 stars

Best experience and value

Found the staff great to deal with purchased 2 sets of robes and couldn't be happier. Have placed deposit for kitchen and delighted with the time given to me in helping choose what's best suited regards storage and style. Showroom was one of the best and very welcoming.

7 August 2019
Unprompted review
Rated 1 out of 5 stars

Worst experience ever

Worst experience ever..
Steer clear or live to regret it.. if unfortunate enough to have booked your kitchen I hope you paid using a credit card, at least that way you'll have some financial security!

27 April 2017
Unprompted review
Rated 1 out of 5 stars

Horrible experience, untrustworthy -BEWARE!

Also advertise as DWK Edenderry business park Offaly and Dublin and kitchen design studio and joinery Edenderry- same people!
This was a horrendous experience from start to finish
These people are sales people only, there is nothing design or bespoke about them.. measurements and kitchen plan were a disaster.. A 50% deposit taken at the kitchen measurement stage with a 'not in any circumstance refund' - even if they cannot supply parts of the kitchen as in our case the glass in the units..
There were so many issues with this company from disgraceful incompetence to disgusting unprofessional dishonest behaviour..
I wish I'd have seen a genuine review for these people prior to falling for the hype of their advertising in donedeal.ie etc..
Save yourself heartache and stress and go to a professional ethical company who are actually capable of designing planning and supplying a kitchen with no blackmail tactics and utter lies to ensure you have no choice but to accept what you get as they say ' you can't get any monies paid back' even if it is within 3 days of paying it when the penny begins to drop that they haven't a clue what they're doing and don't care so long as they get your money

25 December 2016
Unprompted review

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