DIRECTV Reviews 3,071

Poor service and high fees.

I am a new customer , i have been lied to from day 1 , i was told I would have a 24 mth price guarantee , so I did the direct draft out of my account ,The day after they hooked it up , my wife noticed we were not getting the channels we were told we would have, on month 1 they took an additional $75.00 out of my account , when i call they apologized and said they could not fix it , but would decrease my bill for the remaining 22 months ,and the next month comes along and they did not do it , so they lied again . very disappointed in DIRECT TV .

I've been paying my DirecTV bill for years on their website. Now I'm getting an "Aw, Snap" pop-up repeatedly on their website (Chrome browser). By calling their phone line, they want to charge you a service fee for this payment mechanism. This is their way of forcing you to download their app.

Way too many commercials. even when I pause my pre-recorded shows. Paying 10x for direct to stream vs Netflix commercial fee. I should not be getting so many commercials in the programming. I’m exploring other options now.

Do NOT switch to direcTV !!! When you call for help no one speaks proper English or understandable language.. this place is a JOKE!!! Worst chose I’ve made was switching to them!! Stay away! Hidden fees and charges!

$200+/month.
I am a bit long in the years. My ears are not what they were when I was younger. I wear hearing aids, they help a wee bit.
directv is getting close to $300/month from us. We watch maybe 6~10 channels. A bit expensive, but my wife likes to watch a few shows, so here we are. We will not watch X-rated, or the perverted shows they put forth.
I have contacted them, trying to find what it would cost to get captioning from directv. They continuously tell me it is my television, all three of them.
Yeah, right.
I let them know that thru my laptop, DVD, BluRay all the shows have captioning. With many languages to choose from.
If $300/month for a few channels which are not smut and racking high in perversion is good for you. And you do not need captioning, then directv should do you fine.

When calling to pay my shutoff of my cable, I called to pay my bill through the computer phone system and the recording told me I had to pay $85 restore my service,I made that payment,then I waited one half hour and no cable, I called back and was sent to a live person and they knew why I called and told me the computer system made a mistake and I told them,no, it takes a person to run a computer, they wanted more money,I told them that I'm tired of their excuses and that I'm going back to spectrum, I no longer doing business with DirecTV and AT&T THE CROOK BUSINESS FAMILY.

I had a 45-minute conversation with a representative about trying to stream from my laptop. We troubleshooted a bit and we were in the middle of solving the issue when the phone suddenly hung up. I called back to continue the conversation and there was a 90-minute wait. They never called me back and the issue is still not resolved.

Was a Direct customer under contract for two years. I did "auto pay" each month using a Master Card debit card issued to me by Social Security. Naturally, at the end of my contract, Direct decided to raise the price of my programming to the point where I had to find a cheaper option. I called and opted for the "MySports" package. All was well until they declined my payment method because that same Master Card debit card issued by SS, is now considered a "gift card", and my two year history of monthly payments meant nothing. I guess AI has taken over.

After being a customer for many years I moved out of state and cancelled the service. The cancellation was after I tried to move it to my new address to which I was told they can’t move it to my new address. I was assured it was cancelled. I moved and set up another provider. I then noticed that my account has continued to be billed 198.00 dollars per month for the last 5 months (since being canceled ). When I called to dispute this I had a terribly rude “supervisor” basically tell me tough luck. I HOPE THIS REVIEW HELPS SOMEONE AVOID GOING THROUGH THIS. I WISH I HAD READ THE REVIEWS PRIOR TO SIGNING UP WITH THEM. I encourage ANYONE READING THIS to try spectrum or any other streaming service. I WILL NEVER USE DIRECT TV AGAIN AND WILL CONTINUE TO INFORM PEOPLE OF THIS - lack of better words- scam and disgrace of a business.

Hi I’ve been dealing with DIRECTV for 2007 been getting a lot of complaints with the mobile app stream live on the TV it keeps making you sign in issues with the satellite service. Can’t get through life with a life representative. My sister complains about them. I’m getting rid of them and go stream live with another service they going up on an interest October 5 they’re going up. I took my box off. They still charging me for that. I have four TVs one box off and I have a smart TV charging me 700 to 500 My Sister got through paying 200 to get them off our back because they was gonna disconnect it on September 25, 2025. I’m sick of them. They won’t answer the phone it keeps going around around the circles, switching into different computerize speaker. I have complaints coming back-and-forth to the house to fix the cable service. My Brother said this paid them and canceled them.

The 800 531-5000 number & several other numbers suggested disconnect the call after confirming phone number. Went thru new service. They don't want anything to do with helping after sale. Finally reached agent after going to other departments. 4 hours later I still don't have answer to my issue. Each person I spoke with was obviously referencing a manual and did not know what they were doing. Was told several different solutions- none of which worked.
Then spent 1 hour on phone with agent to help me use the microphone function on the remote. First person obviously reading manual. Couldn't help me. Next, supervisor had me reboot this, and try that. Only to discover the customer has to sign into their Google account, effectively making my TV into a computer to use the mic feature. I don't want Google involved with my TV. Didn't have to do this with previous service with Cox.

I am SO MAD I switched from Cox. No amount of savings is worth this frustration. Worst decision I have made in a long time.

I am appalled this company is still functioning.

It's sad that we've been with directv. For 17 years.
They Jack up our prices. No, notification about it, to get our bill back down. We had to give up channels that we like, but the kicker was, if we were with directv, and AT&T we got
HBO n HBO Max.
For free and also told for life. Well, we don't have HBO Max anymore because AT&T and directv are not together. No, notification about that. Till they started charging us for it. We canceled our service this Monday or Tuesday. They don't even try to keep a long time customer.
Disappointing.

Overpriced. After paying all that money, I'm bombarded by their disgusting ads every time I pause a show.

I asked a customer service rep to cancel my services in Oct 2024. He did not cancel my service instead he suspended my service for 6 months. 6 months later Directv made an unauthorized draft from my bank account for over $350. I explained to Directv that I asked for them to cancel not suspend so I do not want the services. They then cancelled my service(June 2025) but refuse to to take the $350 charge off my account. As a result AT&T has disconnected my internet service due to outstanding Directv balance associated with my account. After being disconnected I paid $291 (Aug 22, 2025) to reinstate my service and was told by Directv that they would remove the balance. Sept 10, 2025 AT&T disconnected my internet service again due to the balance from Directv. After waiting on hold for several hours and being transferred 3 different times I was told that because they sent me an email back in Feb 2025 that I was obligated to pay the balance and it was nothing they could do about it. I explained that with no internet my alarm system, cameras, television, etc does not work so I need to resolve this asap. I also explained that my kids can’t do their homework/school assignments. They gave me a website to dispute the charges and told me it was basically up to that department to make the adjustment otherwise I still had to pay the balance. I’ve had service with them for over 10 years and haven’t missed a single payment but the minute I cancel my service they start bullying me with charges for a services I didn’t have or shouldn’t have still had. They said I couldn’t speak to the rep that handled my call because he was a temp and no longer work with the company. Moral of my story and complaint is that after 10+ years of service this company was not willing to work with me after they made the error and aren’t willing to give a loyal customer the benefit of doubt and take ownership of their mistake. Now I pay $350 to them or go without internet. I’ve never experienced this type of run around and lack of support from a company that I have invested in for this long. Truly disappointing and I would never in my life recommend them to anyone.

If I could give DIRECTV a minus 100 I would!
We have been customers of DIRECTV for 16 years. During that period we have paid them $20,000 plus. They recently raised our rate by $50. I had to cancel because I can’t afford. I canceled on September 4 but they are requiring me to pay until September 28 when my bill cycles. They would cut my service immediately if I didn’t pay, yet these greedy bastards require me to pay another month when I voluntarily canceled. Probably need all these extra finds to to pay John Stankey’s $26 million salary!

Would give a negative star if I could. High pressure sales persons going door to door. What streaming service does that? They should be ashamed of themselves. Trying to get things all sorted out after they bullied college students into one of the most expensive packages. An expensive learning experience. But Directv are vultures.

WORST SERVICE EVER. Cancelled my service and they decided to reinstate it WITHOUT MY PERMISSION and charge me 31.86 FOR MONTHS yet every time I called I was told I didn’t owe. Then the MANAGER refused to waive the BS bill I never signed up for

Terrible service! One of the supervisors yelled at me. I am waiting for the survey to come through, but it never did.

Miss use of power!!!
I was lied to by the rep. He said I have to pay for dierct tv to keep my internet with att. I never received any equipment to use thier service. When I tried to cancel over 2 years later they charged me a $140 termination fee.
Worse company ever, hope only terrible things happen to people who lie and steal like this. !!!!!!!