Direct Teeth Whitening Reviews 

248
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied


Company details

  1. Dental Supply Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Dental Clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(248)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's a great product

It's a great product, the delivery time was quick and I had a little misunderstanding with my order but the customer service team was so fast, professional and efficient to resolve my issue. 5 stars

2 March 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks Saviola

Rated 4 out of 5 stars

Great service

Great service. Delivery took 9 days and I did become concerned by day 7 as there had been no progress on the tracking for 5 days. I emailed with my concerns they came back to to me quickly with reassurance the delivery was on its way and sure enough it arrived next day. I will order from them again

24 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thank you for the positive review

Rated 5 out of 5 stars

Excellent product

Excellent product, super fast delivery. Highly recommend

5 December 2025
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks James

Rated 5 out of 5 stars

Great prices

Great prices , great products . Amazing results quickly

26 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks!

Rated 1 out of 5 stars

Ordered crest 3d strips

Ordered crest 3d strips . Have used before the actually look and feel of strips didn’t seem right and plus no affect after 20 treatments wouldn’t recommend this company . And poor response have used crest for years never had this issue clearly faulty or fake product

24 December 2025
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Hi Gunner, Im sorry to hear these Crest Strips didnt work for you. Please get in touch and we can see if any other products work better for you. Perhaps try a gel rather than strips?

Rated 5 out of 5 stars

Excellent service as always!

Excellent service as always from Direct Teeth Whitening, not only do they supply good quality stock, their customer service is probably the most responsive I've yet to encounter, Emailed the company as I had made an error, Jason responded almost immediately confirming my error had been resolved, wonderful service as always!

24 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the kind words Sarah

Rated 5 out of 5 stars

Really good product

Really good product. Did what it said on the packet and ended up with very white teeth
Please remember to send me the code as often you've forgotten, my only gripe

19 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thank you for your review Jane!

Rated 5 out of 5 stars

Good service and reactive when the…

Good service and reactive when the parcel did not get delivered even though Royal Mail stated it had but had delivered it to the wrong address.
Product was as advertised

23 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Many thanks for the positive review!

Rated 5 out of 5 stars

Great service

Great product delivered fast. Good communication about delivery and product. Would recommend

16 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the review Grant!

Rated 5 out of 5 stars

Pleased with the service

Delivery takes a little time but the tooth whitening gel is very good and cost effective. Overall I pleased with the service.

23 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the review Dale!

Rated 5 out of 5 stars

Recommend

Used these products for years. Only strips that work. Quick delivery too.

23 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the review Millie

Rated 5 out of 5 stars

Great price

I purchased the 6x polar night tooth whitening gel kit, the exact same as my dentist previously sold me, but Direct Teeth Whitenings price was far better than my dentist, being in the UK I had to wait a little longer for them to arrive, but this wasn't a big deal, it was the price that swung it for me 👍

26 September 2025
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the review Laurie

Rated 5 out of 5 stars

I ordered the colgate toothpaste

I ordered the colgate toothpaste. Because my address was incorrect my parcel wasn't delivered but customer services was amazing and sorted everything out and redelivered what I ordered. Amazing service.

6 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the review Jacky

Rated 4 out of 5 stars

Very happy

They arrived yesterday. Delivery took a while.
Happy with effects so far. I’ve used them once and can already see they have whitened my teeth.

22 February 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Hi TC, sorry to hear this. Please do contact us orders@directteethwhitening.io and we can track down your delivery

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