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Direct Teeth Whitening Reviews 

248
•
TrustScore 4.5 out of 5

4.3

Dental Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality and effectiveness of the products, often noting they deliver excellent results. Many people also highlight the exceptional customer service, describing staff as helpful, reactive, and quick to resolve issues, ensuring a positive overall experience. However, some customers noted that delivery times could be longer than expected, with orders sometimes taking a week or more to arrive. A few people also reported issues like receiving incorrect items, products without original packaging, or were surprised by the international shipping origin. Some reviewers also mentioned unhelpful customer service or communication gaps regarding their orders.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing high satisfaction with the... See more

Delivery service

People report ambiguous experiences with delivery service, with many praising fast delivery times and... See more

Customer service

Reviewers consistently express satisfaction with customer service, highlighting its helpfulness, efficiency,... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise an easy ordering process,... See more

Quality

Users describe positive interactions with quality, with many highly satisfied with their purchases, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There were quite a few negative reviews about delivery, but also plenty of good ones, so I decided to give them a try. I ordered Philips Zoom Day White 14% Teeth Whitening Gel (x3). The first delivery... See more

Company replied

Rated 4 out of 5 stars

I ordered crest whitening toothpaste, not cheap as it was £25. I received a normal crest toothpaste instead (No hydrogen peroxide), can't send it back because there was no original packaging. I e-ma... See more

Company replied

Rated 4 out of 5 stars

Placed an order 7 days ago and have not received an email to inform me it has been dispatched or any tracking info. Used customer service contact form on website and still had no response. Update... See more

Rated 5 out of 5 stars

Great delivery time. Totally love the philips teeth whitening, im an ex smoker and drink alot of coffee so I wasn't expecting instant results but after my 4th use I really started to see a differenc... See more

Company replied

Company details

  1. Dental Supply Store
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Cosmetics Industry
  5. Cosmetics Store
  6. Dental Clinic

Written by the company

Home Teeth Whitening Products Guaranteed to Work, Genuine Products sold by Trusted Brands. Direct Teeth Whitening are the leading UK & Worldwide supplier of Crest Teeth Whitening Strips, Teeth Whitening Kits, Teeth Whitening Pens and Teeth Whitening Gels. Leading whitening brands include Crest, Colgate, Pola, Opalescence and Philips. All products are 100% Genuine direct from the supplier unlike many of the other online websites. We provide a Authentic Product guarantee with 30 days money back*

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 21% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(248)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Fell for the reviews- no clue where order is

Fell for the reviews. Thought there wasn't many and too many “good” one. I Bought oppessence tooth whitening syringes over 2 weeks ago. No clue where they are, had no idea they were coming from china, apparently now in the USA “in transit”
Guaranteed, they won’t be being stored properly and will be useless by the time they arrive. Absolutely livid hate this shitty company, they are liars.

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent response to a customer…

Excellent response to a customer service issue. Prompt and polite,constructive and conducive to continued use of their products.Highly recommended.

28 May 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks for the kind words!

Rated 5 out of 5 stars

Great customer service

Great customer service. Jason quickie to resolve my issue with faulty syringes and kindly offered to send me replacements. Would purchase again

21 May 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thanks Jill

Rated 1 out of 5 stars

Hi bought 22% overnight gel zoom…

Hi bought 22% overnight gel zoom Phillips arrived late and not in the usual zoom packaging I’ve used before with no problem beware ☹️

20 May 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Hi Peter, sorry for the late delivery. We always provide tracking with our orders to keep you in the loop on your item. Sometimes there can be delays which are out of our control. Philips have changed their packaging recently, please know that all our items are genuine from US stock.

Rated 5 out of 5 stars

Very happy buyer from UK

Got the 40 strips they arrived quickly to the UK. Very happy with the product! Will definitely order again. Thank you!

25 May 2026
Unprompted review
Rated 5 out of 5 stars

EASY PEASY

Easy website for browse & for ordering. Confirmation email received immediately. Customer service are 2nd to none.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Totally amazing service!

Made a mistake submitting my order. Made contact with the team and issue resolved and partial refund made within 2 hours ! Totally amazing service . Always. (Thank you , J)

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, products arrived and communication was good once I had found the form in their website. The emails you receive cannot accept a reply.

12 May 2026
Unprompted review
Direct Teeth Whitening logo

Reply from Direct Teeth Whitening

Thank you for your review Kirstie

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