Awful customer service, been waiting for my phone to arrive for the past 4 days. Have taken 3 full days off work, waiting in all day and no phone has still arrived. Delivery been cancelled on 3 separa... See more
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Great choice of handsets and tariffs. My choice of handset was ready and available for upgrade on my current contract. Ordering was very easy and straight forward. Customer service was spot on with qu... See more
Company replied
I am very pleased at the service offered by Direct Mobiles. Even after I ordered my new phone they contacted me to inform me of a potential problem, which I knew about, before dispatching my new phone... See more
Company replied
Although to the untrained eye, it can be difficult to navigate the prices, I found this relatively easy, and found myself the most excellent deal. The phone came quickly and everyone at every level th... See more
Company replied
Company details
Information provided by various external sources
We make choosing a new mobile phone simple! All the best UK deals, from all the networks, all in one place and hand-picked by humans. Whether you want the latest iPhone, Samsung Galaxy or a great value SIM only offer, we're here to ensure you get the best possible deal available.
Contact info
Bemin House, Cox Lane, Chessington, KT9 1SG, Chessington, United Kingdom
- 0203 869 4251
- customerservice@directmobiles.co.uk
- directmobiles.co.uk
3.6
Average
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Great service and price with fast…
Great service and price with fast delivery. No messing or chasing delivery.
18 December 2018
Unprompted review
Reply from Direct Mobiles
Dear Andrew,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Just brill had phoñes from them in the…
Just brill had phoñes from them in the past
12 December 2018
Unprompted review
Reply from Direct Mobiles
Dear Lee,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Kris
This is one of the best decisions in my life
Thank you DIRECT MOBILES !!!
12 December 2018
Unprompted review
Reply from Direct Mobiles
Dear Krzysztof,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Excellent customer service
Excellent customer service. Speedy delivery and excellent product. Highly recommended
12 December 2018
Unprompted review
Reply from Direct Mobiles
Dear Daniel,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Bought with ease over the telephone…
Bought with ease over the telephone very helpful customer service came in the post quickly and on time. Excellent.
3 December 2018
Unprompted review
Reply from Direct Mobiles
Dear Mr Unwin,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
I'm very happy with services and found…
I'm very happy with services and found good offer will recommend . ****
3 December 2018
Unprompted review
Reply from Direct Mobiles
Dear Zeray,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Good communications
It seems getting unified consistent advice and prompt action from many companies' customer services departments, is becoming increasingly rare these days (personal anecdote). It was therefore a pleasure to receive accurate and quick advice from the same support team member, when I decided to use Direct Mobiles for arranging a new mobile phone deal, after a very unsatisfactory experience with a different company and their chosen courier.
28 November 2018
Unprompted review
Reply from Direct Mobiles
Dear Ben,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
If I could give 0 I would
If I could give 0 I would. Absolutely horrendous. I rushed to place my order for next day delivery. Booked the day off work and woke up to an email explaining my phone was out of stock. I contacted the online team via your chatting service to ask when I would be receiving my phone. Only to be told "I don't know" after waiting 15 minutes for a reply. I asked every single day for 3 days until I got a satisfactory response. I must've spoken to the same person each time I called/chatted because by the last time I asked the question he didn't seem to like me at all. His attitude was disgusting. He spoke to me as if he was sick of me asking the question, he was blunt and cut me off before I could even finish my sentence. Regardless of whether I rang up 400 times in the same day you as a company and a customer service team should be happy to inform me and help with any questions. After all of this I was told a date that my phone would be delivered so I AGAIN booked another day off work. Only for it to arrive the next day while I wasn't home. I feel like giving the phone back I have been treated so badly. Completely unacceptable and you will be hearing from me again to take this as far as I can!
28 November 2018
Unprompted review
Reply from Direct Mobiles
Hi Andrew,
Thank you for your feedback on the service you have received.
Please can you email me directly at customerservice@directmobiles.co.uk and I will be happy to look into this for you.
Kind Regards,
Emilie
Customer Services
Fantastic service
25 November 2018
Unprompted review
Reply from Direct Mobiles
Dear Cee,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Should have gone to a shop
Ordered a phone last weekend hoping it would arrive on Monday, then told out of stock. It arrived on Friday with no charger or headphones - I’m unable to set up as it’s not accepting the verification code. Tried ringing them numerous times and left a message with no luck, this phone will be going back on Monday if they can’t sort it
25 November 2018
Unprompted review
Reply from Direct Mobiles
Hi Debbie,
Thank you for your feedback on the service you have recieved and we apologise that you are unhappy with this.
Please email us directly at customerservice@directmobiles.co.uk and we can look into this and arrange a solution for you.
Thank you,
Emilie
Customer Services
Be wary of refurbished phones
When i ordered my iPhone 7 128gb last Saturday I assumed all was well. Then on the Monday I received an email to say that there were no phones in stock and I would have to wait 5 days for stock to arrive. I was frustrated as I had already cancelled my current contract and obtained the PAC number. Then the phone randomly arrived early. It turns out there's an issue with the phone modem and I can't get any signal. I haven't called Direct Mobiles yet but let's see how long I have to wait or whether I will get any compensation for this. Be very wary of their testing of refurbished phones.
20 November 2018
Unprompted review
Reply from Direct Mobiles
Hi Jason,
I apologise that you are experiencing issues with your handset and are unhappy with the service you have recieved.
I will contact you today in order to arrange a solution.
Thank you,
Emilie
Customer Services
As a disabled person
As a disabled person, I need everything to be as easy as possible, I had been a customer of THREE for about 15 years, but every time there was a problem I had to speak to India bless them, English being their second language, at times it was like knitting spaghetti trying to sort out a problem, with Direct Mobiles, you get what you ask for as and when you ask for it, cant thank you enough, you made what can be a very stressful thing to organise, simple, easily expalined... and superb service, thank you
20 November 2018
Unprompted review
Reply from Direct Mobiles
Dear Pauline,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Great service there were better deals…
Great service there were better deals around but the salesperson was very convincing.
20 November 2018
Unprompted review
Reply from Direct Mobiles
Dear Steve,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
They've got a pretty dumb payment…
They've got a pretty dumb payment system which when it throws an error just cancels anything - when a phone call or an email could have solved the problem in a fraction of the time.
20 November 2018
Unprompted review
Reply from Direct Mobiles
Dear Paul,
Thank you for your feedback about the service you received. We apologise that you had issues with your payment.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Good Fast and responsive place :)
13 November 2018
Unprompted review
Reply from Direct Mobiles
Dear Thilina,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Terrible service
Terrible service. Ordered a phone off them then they cancelled the order as they sold it too cheap. Wouldn't use again
11 November 2018
Unprompted review
Reply from Direct Mobiles
Hi James,
Thank you for your review and we apologise that you are unhappy with the service you received from us.
We are sorry. This deal was posted in error, and we took it down as soon as we were made aware.
Kind Regards,
Emilie
Customer Services
Cashback scam
Ordered a phone in June, delivered next day was awarded £38.50 cash back.
Waited right up until the 3 month mark when it was seupposed to be paid, guess what? Yep you got it......Nothing. Rang there customer service team and apparantly they dont award cashback? Funny that its says you do on QUIDCO, TOPCASHBACK, YOUR OWN WEBSITE? Must be a scam ... 👎
If they offer you cashback normally anywhere from £27- £150 dont take the deal shop around because you wont ever see it.
Happy Holidays
**update to your responce **
Agree in full with your responce, its there responceabilty, however there are not going to pay cash back when it was you that cancelled the payout to them. And your customer service emails must not be read as i have emailed your company twice with no responce!
5 November 2018
Unprompted review
Reply from Direct Mobiles
Hi,
We are sorry you have cause for complaint about the service you have received from our company, however, in general when you get a cashback deal through a cashback company such as the above you have listed, they are responsible for paying your cashback and have complaints procedure.
Please email me directly on customerservice@directmobiles.co.uk with your details and I will do my best to help you complete your claim.
Kind Regards,
Emilie
Customer Services
Really pleased - great deals
Really pleased. Great deal. Fast delivery. No problems :)
26 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Becki,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Reply from Direct Mobiles
Dear Linz,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
Can't recommend highly enough!
Fast delivery, simple site to navigate and great customer service
18 October 2018
Unprompted review
Reply from Direct Mobiles
Dear Christopher,
Thank you for your feedback about the service you received.
Please recommend your friends and family to Direct Mobiles. We'll give you a £20 Amazon Gift Card for every customer you recommend to us that takes out a full contract, plus give £20 to your friend for joining us - just visit this link and complete the form http://www.directmobiles.co.uk/recommendform.php
We look forward to upgrading you in the future.
Regards,
Direct Mobiles.
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