Direct Meds Reviews 

The agent i dealt with was very helpful. They always are. I am always well satisfied with your customer service support.

Jamie Summers was pleasant and very clear in her instructions and helped me to navigate the intake form.

First time user so not a lot to go on, but absolutely everyone went perfectly!

April was very friendly and has great customer service. She answered all of my questions and was very reassuring.

I’m satisfied because Melissa explained everything and it was very clear.

I had a great experience, Summer was very nice to deal with and got my concerns escalated right away.

Olivia on chat answered all of my questions and gave me the information I needed. Excellent service.

Terrible experience and even worse customer service. I had a discussion with a sales rep regarding dosage and pricing. He explicitly stated that they could increase my dosage if I provided documentation of my current prescription, which I uploaded that very same day.
Despite this, within a couple of hours, I received a shipping confirmation showing the wrong dosage. I immediately called back to correct it, but the staff acted as if I had never uploaded or provided any supporting documentation. I was told it would take two to three business days to resolve.
After waiting out that window, I called back again. This time, I was told the issue was being escalated and a team member would reach out within one to two business days. No one ever called.
Ten days later, I had to call them back again. After all this back-and-forth and zero resolution, they had the nerve to offer me a partial refund for the "inconvenience." I refused. No service has actually been provided, and I am demanding a 100% full refund. Avoid this company.
If

It works . I am losing weight

Answered all my questions, her name was Jamie Summers

Nina Hendricks was awesome and very helpful! Thank you!

She was very kind, able to clarify the situation. Pleasant and knowledgeable

THE CSR Trixia Brown was very helpful with my request

Chelsea listened to the issue I was having and knew exactly how to fix it.

I just would like to know how my prescription is arriving and when. I am excited to get started.

The customer service rep was completely knowledgeable regarding my complaint and questions. She was able to give me information and answer my questions.

Well, sorry but I've been on this for 1 month and have lost nothing. Please address me by text from now on.

I keep getting different quotes on pricing. I was told the medication would be 79 dollars a month due to having so much trouble. I also keep getting emails stating my intake is not complete. Spoke with several people and I still have no idea what is happening.

Its seems like Claudia was very motivated to help me in my situation which was helpful to me