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Direct FX (DFX) Reviews 

729
•
TrustScore 5 out of 5

4.9

Alternative Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their daily interactions. Customers frequently praise the staff and team members for being exceptionally helpful, supportive, patient, and professional throughout all currency exchange transactions. People also highlighted the remarkably fast response times, rapid communication, and smooth execution provided by the dedicated team. Additionally, consumers consistently noted that the exchange rates and financial terms are much more favorable and competitive compared to traditional banking alternatives. Reviewers often express that working with them takes away a significant amount of stress while keeping the entire process remarkably simple and reliable.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and professional... See more

Staff

Clients share positive opinions on staff, highlighting their professional, friendly, and approachable... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid and efficient... See more

Price

Users describe satisfaction with the competitive rates and prices. Long-term consumers note that the exchange... See more

User experience

Customers report positive experiences with user experience, highlighting how every transaction is made easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because Westpac would not release more than $200,000 in a transaction the settle ment was late. Nev and staff were sympathetic, helpful and adaptable to this situation thus removing a lot of stress. M... See more

Rated 5 out of 5 stars

I had to liaise with a number of people on my side regarding a money transfer. This meant a lot of back and forth for the Directfx team on the other side. They were brilliant, so positive and helpful,... See more

Rated 5 out of 5 stars

Direct FX has been helping us with our FIFO wage transfers from Australia to NZ for past 9 months. We have experienced a professional service at favourable rates. The process is very easy, with... See more

Rated 5 out of 5 stars

Money exchanged received promptly after payment was made. They're "old school", no self-service platform, communicate via emails or phone..

Company details

  1. Alternative Financial Service

Written by the company

A privately owned New Zealand company providing international money transfer services to banks, individuals and businesses. Australasia’s only interbank market Spot FX voice broker.

Direct FX - The Smart Currency Transfer Alternative

Written by the company

A very personal and professional service
- Significantly better exchange rates than traditional banks - Friendly, personal service from extremely experienced dealers - Charge no, or low transaction fees - Understand the global bank payment system

Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

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4.9

All reviews

(729)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Japenese Yen purchase

We dealt with Nev, he was great to talk to and explained every thing. and the deal was done with no problems.

My apologies I had given 3 stars when I thought I had put in 5 stars. I have now corrected this.

8 August 2024
Rated 5 out of 5 stars

7 year customer, still happy

Price always competitive. After using DFX for 7 or so years I still shop around to get the best price. They win every time. Arranging a transfer takes no longer than a minute. Nev is the guy I usually deal with. Couldn't be easier.

13 June 2024
Rated 5 out of 5 stars

Prompt and trustworthy folks

Prompt and trustworthy folks, have been using them on and off for over ten years now. Have just made a transfer of a smallish 6-digit sum, if that can lend some confidence in them.

4 June 2024

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