Direct FX (DFX) Reviews 

729
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing wonderful feedback about their daily interactions. Customers frequently praise the staff and team members for being exceptionally helpful, supportive, patient, and professional throughout all currency exchange transactions. People also highlighted the remarkably fast response times, rapid communication, and smooth execution provided by the dedicated team. Additionally, consumers consistently noted that the exchange rates and financial terms are much more favorable and competitive compared to traditional banking alternatives. Reviewers often express that working with them takes away a significant amount of stress while keeping the entire process remarkably simple and reliable.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, efficient, and professional... See more

Staff

Clients share positive opinions on staff, highlighting their professional, friendly, and approachable... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid and efficient... See more

Price

Users describe satisfaction with the competitive rates and prices. Long-term consumers note that the exchange... See more

User experience

Customers report positive experiences with user experience, highlighting how every transaction is made easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Because Westpac would not release more than $200,000 in a transaction the settle ment was late. Nev and staff were sympathetic, helpful and adaptable to this situation thus removing a lot of stress. M... See more

Rated 5 out of 5 stars

I had to liaise with a number of people on my side regarding a money transfer. This meant a lot of back and forth for the Directfx team on the other side. They were brilliant, so positive and helpful,... See more

Rated 5 out of 5 stars

Direct FX has been helping us with our FIFO wage transfers from Australia to NZ for past 9 months. We have experienced a professional service at favourable rates. The process is very easy, with... See more

Rated 5 out of 5 stars

Money exchanged received promptly after payment was made. They're "old school", no self-service platform, communicate via emails or phone..


Company details

  1. Alternative Financial Service

Written by the company

A privately owned New Zealand company providing international money transfer services to banks, individuals and businesses. Australasia’s only interbank market Spot FX voice broker.

Direct FX - The Smart Currency Transfer Alternative

Written by the company

A very personal and professional service
- Significantly better exchange rates than traditional banks - Friendly, personal service from extremely experienced dealers - Charge no, or low transaction fees - Understand the global bank payment system

Contact info

4.9

Excellent

TrustScore 5 out of 5

729 reviews

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Asks customers to review

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4.9

All reviews

(729)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic team

Absolutely fantastic team! I wouldn’t trust anyone else with my transfers!!! The team is fast and proactive from the get go to letting you know the money will be in your account. Thanks Team DFX

1 September 2025
Rated 5 out of 5 stars

Fast and good rates

Fast, efficient, professional. Good rate. Highly recommended. I have used many times over the past few years. Multiple countries and currencies.

1 September 2025
Rated 5 out of 5 stars

Very pleased...

We received fast and accurate service with smooth informative communications. Long-time customer, they have been the best for us, time and again.

7 July 2025
Rated 5 out of 5 stars

Very professional.

Very professional.
1. Giving advice where the customer has any issues in the transfer of funds.
2. Very prompt settlement of funds.
More importanatly have used Direct FX services be4.

18 June 2025

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