PlayStation® Direct  Reviews 

The dpd driver

Delivered my item to the wrong address even tho the box clearly says what my door number is i also have to sign for the parcel. This needs to be investigated and I would like this to be filed as a complaint. Luckily my neighbour was honest and gave my parcel back. This item needs to be signed by me

I returned my PS5 to PlayStation because it was no longer being used. PlayStation subsequently rejected the return on the basis that you claim an item was missing from the returned package.

Despite this, PlayStation has retained possession of my PS5 and has also retained the money I paid for it. I have attempted to contact PlayStation through all available support channels. There appears to be no clear email address for complaints, and the online chat service has been ineffective. On multiple occasions I have been left without a response or passed between representatives without any meaningful progress being made.

As a customer, I find it unacceptable that a company of PlayStation's size provides such limited access to effective support and complaints handling. My issue remains unresolved despite repeated attempts to seek assistance.

Got a completely destroyed controller box... very unhappy! I want to collect controllers mint in box. I opened the controller but i actually should have send it back. Bummer now i can't and will give the controller away to a relative.

So this is the experience that the players get!? That is F* great!

Easy paying... fast delivery...

The worst customer service I have ever encountered. There is no possible way to contact Sony, the only contact you can make is on the online chat which you are met with a bot. It will not put you through to any member of staff, it constantly says that there ae high volumes of enquires and it cannot put you through to an agent. There is no way to complain about this, no email address to contact. Absolutely absurd for such a huge worldwide company. I am seriously considering switch to xbox because of this. Pathetic

Delivery was super fast, ordered on the Sunday and was contacted by DPD on Monday to say it was arriving that day in a 1 hour slot. THE DOWN SIDE... Slot time could not be changed. Zero flexibility. I had to be at home in that 1 hour slot which was incredibly inconvenient and would have been impossible on many other days!!!

I ordered a games console and an extra controller by mistake. Despite contacting PlayStation Direct immediately, they were unable to cancel the order and advised me to return it upon arrival.

The items arrived promptly the next day, and I returned both unopened packages back to PlayStation Direct using their official return labels. However, the following day they emailed me stating my return was rejected due to "missing items."

I called Customer Support and waited on hold for an hour, only for them to completely wash their hands of the situation. They offered no further details and refused to provide any path for escalation, leaving me £600 out of pocket.

I've since received a photo from DPD that fails to confirm proof of delivery, meaning the issue is likely with the courier. PlayStation needs to raise a claim with DPD on their end, but I am currently stuck on hold for another two hours with no sign of getting through. Appalling resolution process.

Left my package at the front gate no my door and no signature i thought I was suppse to sign for it someone could have taken my package if I was not aware it was there

The shipping was insanely fast, and the Ps5 was clean and had no issues.

Biggest cee u next Tuesdays on the market.

Cancel orders without explanation. Quick enough to take the money you mask and striped jumper wearing nonces

Amazing delivery . I was half awake when I got my package . Thank you to PlayStation and also UPS for my system 🙏🏾

Just terrible I was in a queue before a release and still had problems error codes, the site glitching out which made me miss out on my preorder. Sony really be playing in our faces. Should be boycotted.

Sony Pulse headphones - DO NOT BUY. I bought mine 3 months ago, £120! Both sides snapped within 1 month, i tried glue to keep it together as i am not the type of person to return stuff, but then the other side snapped, i glued both sides, then eventually after 3 months they gave up. I have not misused them whatsoever, i took great care with them as they are £120, Argos refused to replace them becuase i used glue to try and fix it. How the hell do brand new headphones snap each side this easiily?!?!?! £120!!!!! I was so angry i asked Argos to dispose of them. That is £120 down the drain now.... i will leave a bad review for these headphones in all shops and places i can find that sell them.

The box was already open

Sent my order in two boxes
DPD delivered both but PlayStation refuse to understand that. They think they still have one.
My console NEVER WORKED out of box. Shows blue light and does nothing, powers down. Dead.

I have made (at this point) 8 calls to support , fourteen emails, and three online chats.

Calls just repeatedly get told: the reference number they gave me doesnt exist, when they find it they say “someone is dealing” but wont let you talk to that person or cant read what is being done…

The emails are never answered. Often they bounce back telling you to email another address which is the one that is no longer used that told you to use this one

And the online chat is useless. Keeps telling you in the middle of a conversation that they re-open on Monday 31st august. Despite it being 2nd Spetember and you already talking to someone.

No one will send me return label for their broken console

No one will refund my money

All they say is they will take the details and someone will call you within 24 hours. FOR A WEEK. guess what. No calls.

At this point no one even knows what they are doing. All they keep telling me is they cant generate return because they havent sent it. Despite it sitting here in my house. BROKEN

For over a week

Edit: Threatened chargeback to be told that I cant do that because they have the right to fix it and I need to send it back to be repaired before I can apply for refund? No understanding of UK legislation. I can return faulty device that doesnt work out of the box for A NEW WORKING PLAYSTATION OR REFUND.

Delivery was received earlier ,Delivery service kept us informed, happy with the whole experience of placing order at PlayStation.

fast delivery

Overall buying experience was fast and smooth BUT ups wouldn't let me set a hold at address like Sony recommends for expensive packages when you can't be home. I called UPS customer support they said Sony/playstation would have to call. As the shipper. And allow a hold. Instead I took some time for a long lunch to be at the house for delivery luckily UPS was right on time .. Sony needs to confirm their instructions are doable. Otherwise great so far

Delivery was incredibly quick - I ordered a PS5 pro console on a bank holiday and received it the next day which was a genuine surprise.

The delivery tracking was really good and timing completely accurate.

Quick and without Problems delivery, that's how it should be