diptyque Paris Reviews 

I had a great experience with their customer service representative Simon in the UK.
He was very knowledgeable, he placed an order for me and sent me the link to make payment, everything went smoothly.
Sadly, the signature gift box I wanted for the item I purchased was not big enough and they didn’t tell me right away, I had to email Simon to figure out what was wrong, but he was very kind and he sent me a gesture gift to apologise for the inconvenience.
Very much appreciated!
Lovely service, will definitely use their website again!

I have wonderful experiences with Diptyque UK customer service no matter on order re-arrangement or product replacement. They are efficient and helpful. I am so pleased of Diptyque as I believe the quality of customer service reflects how the company treasures their branding and customers. Thank you Diptyque for such nice products and services.

In the midst of a rainy day, I stumbled upon a brand unknown to me until Laura, the sales assistant, graciously invited me in. With her attentive guidance, she led me around the store and sprayed the most delightful perfume, instantly brightening my day. Taking the time to share insights about the brand, Laura's exceptional customer service left me feeling truly valued and uplifted. I am eagerly looking forward to returning to purchase the perfume she recommended.

The candles are amazing with a strong scent and a long lasting smell. However, the candles left root stains all over my house which I am not able to remove...

I am a big fan of the brand, but have always brought items from Diptyque concessions in Department Stores as I heard that the Online Boutique customer service a bit hit and miss. After placing a recent order online which I was very pleased with, I decided to reach out to customer service online to see if I can arrange to replace a missing part of an Diptyque hourglass diffuser which I sadly lost in a house move. My enquiry was handled by Muboti, who dealt with it professionally and efficiently to organise a replacement for me. I am over the moon. To me, it is worth paying extra for luxury items to get excellent after care.

You can answer in English or in French, but answer please!

5* service from the customer service team, Muboti has been an absolute star. My order was held up in customs for a few days and the customer service team have been very quick to reply to my emails.

Update:
Nicole and Nikki both were able to assist me in resolving a concern I had with my order. I am now simply waiting. It seems they have been busy with winter Holidays. Thank you Diptyque!

Love Diptyque but they’ve stopped making their feu de bois room spray. Why???? Big mistake - doubt I will buy from them again.

Products as always are second to none in design, quality, packaging and scent.

I’ve had trouble with DPD lately and Krishna was incredibly helpful and quick to respond. She even sent me a large box of samples as a gesture for my issues.

Quality has a price, and Diptyque 100% justify their price tag in every facet.

Horrible.
Scents, after 2 hours, turn stinky, like you wallowed in rotting brusel sprouts.
Return? Not what they represent. I brought back perfume gift in original, unopened package, in perfect condition.
No credit. Only exchange for more expensive goods.
Ridiculous.
Nikki in main US office emailed me that a manager would get back to me.
Didn't happen
Bad Nikki - she should be fired.
Bad perfume.
Bad candles,
Bad employees

Very fast delivery and beautifully presented.
Chose 5 eaux de toilette
First Oyédo. Citrus
Dyptique description. Yuzu green mandarin thyme raspberry
First sniff it’s def. Yuzu and then it is softer and you get a mixture of last three. Settles to a soft gentle floral citrus
Very very pretty. One that I would buy again.
Only trying one perfume a day.
SKB

I am absolutely satisfied with the customer care. They respond quickly and are very helpful and very kind. In my opinion thats how a customer care should be. Thank you (especially to Simon).
(The delivery with DPD was not that good, but this is not their fault :-))

My order was shipped to the wrong address and I cannot reach anyone to have this fixed. Customer service literally does not exist at this company. No one answers the phone, their live chat does not work, and no one returns emails. I am writing this review here to see if someone from Diptyque customer service responds to me because they won’t do it through the channels listed on their website, but seem to respond to all their horrible reviews. That tells you what kind of company they are. I am also writing to let people know not to spend their hard earned $ at Diptyque. Ridiculous and absolutely atrocious customer service from their online US store.

I have not received my birthday email saying that I can have a free mini candle. I have sent 2 emails and made 1 telephone call still no success. Am just told that they are automatically emailed but I have checked my spam folder. Then I was told to just go into a store and claim one - very poor Diptyque I have spent a lot of money with them. I have now had a nice email from Jessie much more helpful than Simon and she is going to arrange for a mini candle to be sent out to me.

This afternoon I visited Diptyque on Marylebone High Road and was greeted by a pleasant gentleman from security and two friendly staff members.
Rachel was extremely welcoming, helpful and knowledgeable about the products instore. She introduced to a luxurious selection of shower gels paired with lotions and perfumes. She went above and beyond in introducing me to what I was looking for and even offered to have my purchase gift wrapped (along with some samples).
I look forward to shopping with the wonderful team again!

I’ve been a loyal customer to diptyque and make purchases almost every 1/2 months online and in store. This year I didn’t receive any birthday offer, which they’ll give you a free candle when you make any purchases. So I emailed the customer service team and the guy I’ve spoken with is named Simon. It’s not very helpful at all to speak with him. Instead of apologizing for the inconvenience caused, he kept asking if it’s because my own fault (change account/ email being archived to spam). He didn’t explain why I was missed out by their system and instead he just pushed me to make an online order and he said he can add the free candle to the online order. I explained to him that I was given the option to utilize the offer in store last year (and attached the email I got last year) and mentioned that I’d prefer to make a purchase in store given the delivery often take ages. He refused to make this possible for me and just wanted to close off the case by saying it’s my problem that I couldn’t receive the offer email.

Definitely not a 'luxury brand' customer experience.
Spent nearly £300 on a candle which has been the worst quality candle I have ever purchased. Pleasant smell but burns black every use.
Contacted 'customer service' who were unapologetic and not at all helpful.
Customer service at this company is non existent. Products are poor quality in comparison to others at a much lower price point.
Reading other reviews, I'm not alone.
This company hasn't had a good review in weeks!! This purchase was a costly mistake, which I won't repeat!

great scents and parfumes, no doubt!
one of mine was broken and leaking with the lid on.
brought it back the the store but didn't have the receipt anymore, o had bought it in Berlin. None of the staff at the store in Stuttgart would accept the return and told me I had to contact customer support or write an email. I called and I wrote an email then got an email to document the leakage via a bunch of fotos (top, bottom, left right and serial #) Then I received an replacement a week later in a huge box and tons of wrapping for a parfum that was 50ml!! what a waste first if all and what a long customer journey to get a refund / replacement. no sorry note no tester no communication. Guess you guys don't need it!

I bought their electric diffuser and received delivery prompty just 3 days afterwards. The item came so beautifully packaged (it's a shame to get rid of the box!) and extremely well protected

This came from France, so I was impressed with the speed and condition of the delivery.

The diffuser is excellent. The scent refills cost a fraction of their huge (2kg) candles but have the same power and fill my entire kitchen space (around 50 square metres) with beautiful scent. And it can be switched on/off easily to avoid wasting the scent when I don't need it on.

I really recommend the product and service - thank you!