Diodedynamics Reviews 4

I recently purchased the trailer hitch light for my Jeep Gladiator and a pair of the SSC1 pro lights for my Gatekeeper knuckle brackets, the SSC1 were not bright enough for what I was wanting so I got the SSC2 max. These lights are awesome and super bright. Customer service is also top notch. I look forward to using and showing their products off!!!

I recently purchased a Diode Dynamics fog light kit and hidden light bar through Black Friday promotions from Panda Motor Works and Rave Offroad. While the lighting products themselves are excellent and clearly well engineered, my purchasing experience was disappointing.
The order ultimately took about three months to be fulfilled, arriving in late February after being placed during the November Black Friday sale. During that time, there was no proactive communication from the manufacturer or retailers regarding the delay or any backorder status. The only updates I received came after I initiated contact myself.
In fact, I called Diode Dynamics directly twice — once in January and again in early February — trying to understand what was causing the delay. Only then did it become clear that the hold-up was related to product availability.
Once the lights finally arrived, I reached out to Diode Dynamics again simply asking if they might consider a small goodwill gesture given the unusually long wait and lack of communication. Unfortunately, that request was declined.
To be clear, the product quality itself is very good, and I understand that delays can happen. However, the lack of communication during the process and the absence of any effort to acknowledge the inconvenience were disappointing.
Given the number of other lighting manufacturers offering similar products at comparable price points, this experience makes me hesitant to purchase from Diode Dynamics again in the future.
I hope this feedback is helpful, as better communication and customer follow-through would go a long way in matching the quality of the product itself.

An innovator in auxiliary lighting. After my first set of SS3 Max lights, it's the only company I buy from since.

I do not recommend this company. They make mistakes they don't want to make up for, circumstantial and uncomprehending, avoid this company.