Dillenger Electric Bikes Reviews 

205
TrustScore 2.5 out of 5

2.4

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Rated 2 out of 5 stars

I purchased the 250w mid range battery kit 36v 14.4 amp battery and no issues initially with the conversion. However I had battery problems with arcing between charger and battery causing the charge... See more

Company replied

Rated 4 out of 5 stars

Completed product was as advertised. Works extremely well. Would give it 5 stars for performance, however, installation was extremely difficult. Had trouble mounting the front wheel with hardware g... See more

Rated 1 out of 5 stars

My brother tries to order a kit for his bike and inadvertantly ended up ordering two. They said they would refund both but what this company actually did was take both lots of money and send absolut... See more

Rated 2 out of 5 stars

I purchased the street legal 250W kit last May and was very happy. In early December the kit began to show problems and has now failed completely. Whilst initial customer support was OK I have b... See more

Company details

  1. Bicycle Store

Information provided by various external sources

Dillenger began in 2007 when the founders of a small Aussie-based engineering firm were looking to build a custom bike frame made from an intricate arrangement of stainless steel rods. This seemly ‘run-of-the-mill’ hobby project led to the intriguing thought – ‘should we motorize this thing?’ Being engineers, the temptation to motorize anything was just too much to bear. This prototype vintage space frame chassis electric bike proved to be a bit of a hit and the company was asked to produce a few models locally for existing clients. One thing led to another and before long, this engineering firm was obsessed with everything electric bike related. Later in 2007, Dillenger Pty Ltd was registered as a company in Queensland, Australia. The following years led to steady, conservative growth, selling limited models locally in Queensland, Australia. Sales often took a back seat to the development of new, better-engineered models. This strategy limited Dillenger’s growth early on, but also meant that production models developed quickly and became the most reliable in a market of otherwise notoriously unreliable products. New technology in batteries, brushless motors and intelligent motor controllers led to huge improvements in the quality and reliability of electric bikes from 2008 to 2010. Even more recently, the reduction in the cost of basic electric bike components has led to the explosion the e-bike market around the world. With the reduction in cost and increase in the size of the market, there has been a flood of startups importing cheap knock-offs. Already, many businesses seem to come and go, leaving customers in a lurch with no after sales support. Dillenger marks the 7th year of production with the sale of the 10,000th unit since 2007. Dillenger’s market in the last 3 years has exploded. Products are now sold online 24/7, all around the world.


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2.4

Poor

TrustScore 2.5 out of 5

205 reviews

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2.4

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(205)

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Rated 5 out of 5 stars

Electric bike rear wheel conversion kit

I looked at lots of conversions
Chose Dillenger, as it looked good and complete
Straightforward to fit, apart from mounting the controller.I did not use the nice metal cover and mounted the controller in a bean can supported in the bottle holder.
Looks smart, bit heavier now, but handles well and irons out the hills
Had to tighten the spokes a few times
Very pleased

29 November 2020
Rated 5 out of 5 stars

Clutch problem…

Had a clutch problem after 290 miles on my dillenger street legal kit.
After a few emails back and forth with iris at the support team, she wrote the best way forward is to send you a replacement motor which came within two days.
People must remember that they are based in Australia so emails are getting read the following day.
Thanks dillenger 🤠

23 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent and nothing but

Excellent and nothing but! 500w rear gear hub kit is epic! the guys at Dillenger AUS have been nothing but a pleasure to deal with even with them being on th other side of the country. Fast delivery and quality products.

30 October 2020
Rated 5 out of 5 stars

A very well thought out motorisation…

A very well thought out motorisation option for standard bikes. The kit was very well packaged and arrived quickly.

I did struggle a bit as my wife's bike has back pedal brakes, so the pedal assist option couldn't be fitted (Which is actually easier!).

Yesterday my wife rode twice as far as usual, with the motor in use for the steepest hills.

30 October 2020
Rated 5 out of 5 stars

Excellent product easy to fit and…

Excellent product easy to fit and arrived ahead of time. Exceeded my expectations for front wheel drive motor.I only wish it could go a bit faster than 25kph before stopping assistance. Brian.

30 October 2020
Dillenger Electric Bikes logo

Reply from Dillenger Electric Bikes

Hello Brian,

Thanks for your feedback, great to hear you're enjoying your kit! If you wish you can change the speed limit in the display. You can find more information in the display manual and I will describe the process below as well:
https://cdn.shopify.com/s/files/1/0340/9251/5387/files/C965_V5.0.pdf?v=1584074956

This is the process to change the speed limit:
1) Press up/down buttons at the same time
> this will get you to the basic parameter settings
2) While in this basic parameter menu, press up/down buttons at the same time again
3) The display needs a password to go into the advanced parameter settings
> this password is 0512, you can enter these numbers with the up button, pressing the middle button shortly after putting in each number
4) Now you're in the advanced menu and can adjust the wheel diameter and maximum speed (if you want)
5) Press the middle button shortly after making an adjustment, and when you're done making the adjustments just keep shortly pressing the middle button until you get to the main menu.

If you would like more detailed information and/or a video to illustrate the process you can contact our support team as well!

Kind regards,
Dillenger

Rated 5 out of 5 stars

More enjoyable cycling

Prompt delivery and well packaged kit fitted well for a universal kit
Had to remove peddle arm and file down to get clearance for crank sensor as my bike has a large down tube. Very pleased with kit works well changed power setting from default to 1-9 as it gives a smoother power band.did 49 miles on first charge but had not completely run out

23 October 2020
Rated 4 out of 5 stars

Powerful motor, quality batteries, sketchy instructions but WORKS well

Great service from Dillenger, very intuitive kit here. Assembly instructions are sketchy but installed and discovered it's perfect. With an injured knee I charged up hills and marvel the assist settings are perfect. Flat out on the bike trail, the speed is enough that I wish I had disc brakes, and shocks. My old mountain bike has never been more fun. If you've been looking for a kit to convert your bike, you've found it. Stop checking and reading, and move your cursor to "order now." On dirt trails it worked great too, and batteries are quality. (I'm a mechanic-instructor but conversion is easier than say, an oil change)

22 October 2020
Rated 5 out of 5 stars

Great quality and service

From the start the communications were regular and clear so I always knew what was happening. The delivery was well co-ordinated and our assembly was easy with the comprehensive instructions. The bike is well designed and manufactured to the highest quality. The performance is great. All round a good experience and well recommended.

22 October 2020
Rated 5 out of 5 stars

Great bike kit

I purchased the street legal kit last July, and used the bike quite a lot during the summer.
Installation was easy, following the instructions. I just had to glue the pedal assist sensor. Everything worked fine right away.
The autonomy is good, I don’t have to charge the battery very often. The pedal assist works very well, and I almost never use the thumb throttle.

20 October 2020
Rated 5 out of 5 stars

Above and beyond

Returned an item and had some issues that took slightly longer to resolve, however....
I’m more than happy with how the matter has been dealt with.
I really love the products dillenger offer and I think they are amazing quality. I’m glad we have managed to resolve everything.
Look forward to future business
Thanks

15 October 2020
Unprompted review
Dillenger Electric Bikes logo

Reply from Dillenger Electric Bikes

Hello,

We are very happy that we were able to sort this out for you! Please don't hesitate to contact us if you have any other questions.

Kind regards,
Dillenger

Rated 5 out of 5 stars

Great product

Great product, we have purchased two of these now, one for me and one for my wife who has recently had knee reconstructions.
Very easy to install, excellent mileage from a battery.
I rode 85 km on one ride on a fully charged battery, i had the settings up at the high level most of the time and sitting on 28-35 km/hr (it was also quite a workout at the same time)
I can't speak highly enough of this E bike kit and would recommend to anyone wanting to convert their current bike for riding sealed roads, dirt roads and rail trails.

4 October 2020
Unprompted review
Rated 5 out of 5 stars

Great Product, Great Service

First I just can't give Iris enough praise about what a great customer service person she is. She answered all my questions about the kit fitting my bike and helped me feel at ease with my most expensive online purchase. The shipping took 9 days from the time I paid for the kit. The kit arrived in good condition and was well packed. All the extra parts were in the box that I ordered.
I would suggest not buying Dillenger's single speed freewheel, no tool cutouts for removal. I will have to buy $60. to $125. tool to remove freewheel or destroy it
As for the kit, I'm have found a new passion in life. I've had rode motorcycle for 49 years, ridden bicycle (road and mountain), and snow skied until a few years ago. I had to stop all of these activities because of arthritis in my hips and knees. After both my hips have been replaced, it's wonderful to be able to ride again. The Dillenger off road kit has made my riding experience so enjoyable. Currently I am riding 10 miles plus a day for Childhood Cancer USA. As for the kit I am so pleased with its performance, it has got 400 miles @ 50 miles on a charge cycle as of 9/2020. NO problems! The only foreseeable thing I see, will be replacing the light duty chain because of the increased torque. Great product, great service, easy to install, would recommend and will repurchase.
BigPuff (D. Simmons), FW IN, USA

19 September 2020
Unprompted review
Rated 5 out of 5 stars

Recently purchased an electric bike kit…

Recently purchased an electric bike kit to attach to a three wheeler bicycle.
Fitting front hub was pretty straight forward with some grinding and bending to attach. positioning the battery presented a problem as we had to manufacture
a steel box section to mount the battery on which finished horizontally about a foot above the pedals between the legs where normally engine would be on motorbike. A cracker of a unit plenty of torque and has topped 32 kph!
Would recommend this unit to anyone who wishes to upgrade to electric assist.
Regards Paul.

19 September 2020
Unprompted review

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