diib Reviews 272

Good to monitor the site and performance.. competitors performance we can watch

I was looking for a solution that had an AI score that wasn't $99 a month. This platform is the solution. I own a small business in the United Kingdom and was able to use this program for the past several months.

I felt that the keyword data was okay, though I didn't use it much. I also like the AI tool that they have built in.

Service is very poor. It seems to me they are in over their heads right now. Expanding too quickly and racing after the AI 'revolution'. Have made several enquiries with them.
1. They are not picking up our sitemap so see this as an error, but search engines are. Have requested their bot name/asn so we can whitelist and once they said they would get back to me but never have (2 months+).
2. Ran a disavow file for me through their paid service. I had to remind them I had placed an order. I gave them instructions to not include my domains in the disavow file but they did. Had to finish this off myself.
3. The data in our console area is out of date and I have proved this to them. They are not reading the site. The data seems to be 3 months out of date by just checking the rankings myself. Googles rankings have changed massively now they are aligning with AI but Diib's is not getting the data right. No reply to my email to support.
This company are going through a very rocky time it seems. Not attending to customer support is always a sign they are in too deep. It looks like we may have to change to a different system as this is not acceptable standards for any business.

Meh. Looking into seo optimization saw a Diib ad.

Checked out the free services to see if I thought paid was worth it. I feel like they miss respresent results trying to sell you.

Speed latency testing showed very high latency in areas of LCP, FCP and TTI ranging from 5.6s to 14.9s. While an in browser inspection showed very low of >.50s in all areas.

Running thru my website builder and google console found googles speed test. Which agreed with both Diib and my in brower inspection. The difference being low latency in desktop browser with high latency in mobile. Diib failed to differentiate and in an effort to sell to being able to correct they only reported the high latency.

I don't do deceptive practices. That there pretty much shut down the idea of Diib.

Then I realized that doing multiple google searches for seo or digital marketing optimization Diib cant even get their own site to show in the first 5 pages of a search. The kicker...I live within 15 miles of thier home base in Utah. Can't even get thier own site to show up in a search while using localized keywords. Do way I'd pay them to assist in optimizing my site.

Never replied back emails (even waited 2 business days), double charged etc etc.

Awful customer service and misleading information.

I am a web developer and wanted a simple tool to help me track everything in one place easier, thankfully I never paid this lot a cent.

It tells me that my website does not have an SSL certificate, which is outright false. This is easily verifiable by just visiting my site.
It tells me that my website does not have a sitemap, which is also false. I ran an indexing health check using google search console and verified that it is detectable and completely correct.

I have a number of backlinks already, yet their tool tells me 0.

I keep getting hit with emails telling me "my site is at risk" because of their false SSL detection, and to sign up for their subscription so they can help me fix this. No doubt a scare tactic to falsely lure people to pay them for something that isn't required.

I tried to contact their support to fix the discrepancies. This was 2 months ago and still have not heard back from them.

My advise? Contact a professional web developer and have them set up google's generally free tools, such as Google Tag Manager, Google Analytics and Google Search Console. It may have more of a learning curve, but it is not misleading.

I found the onboarding call crucial to shorten the learning curve and to really get going and providing the necessary insight and guidance.

I have been using Diib for a few years now and after comparing with other options. The simplicity and straight forward information provided necessary steps I needed to take to rank better and compare between companies.

Every interaction with support has been positive and helpful - the first contact.

Awful support! They have been taking our money but there is no way to get hold of support other than there awful chat bot and if there is its extremely well hidden!
We have Diib pro and none of our websites will load and havent for ages. You get the message, 'Something went wrong when loading sites' Happens on mobile and multiple desktops so not a caching issue

I signed up for Diib based on their promise of a DA67 backlink—an offer they prominently advertise. Unfortunately, that backlink was never delivered. Despite multiple attempts to reach out to their support team, I received no helpful response or resolution.

To make matters worse, they charged me nearly £100 again without any notice, even though the core feature I signed up for was never fulfilled.

Overall, Diib has been a huge disappointment. The service is overpriced and doesn’t deliver on its promises. Poor customer support and misleading marketing make this a platform I cannot recommend. Definitely not worth the investment.

All I can say is wow! I got way more than I was expecting out of the onboarding call. Aubrey was so engaging and such a pleasure to speak with. Aubrey patiently listened to all my questions and provided detailed answers in clear, plain English without any of the confusing tech jargon. 10 minutes into our conversation I felt like I had already gotten my moneys worth for the pro plan. So worth it!

I had an excellent and very productive meeting with Mike. He was friendly, professional and very knowledgeable. I would highly recommend everyone to book for this session. You will gain valuable insights into your website and increase your confidence to make improvements and fixes. Very well done

Diib is an incredible company, they and their employees go out of their way to make you understand SEO. Their customer service is amazing. We are constantly bombarded by SEO cos but having Diib make you understand how to use their tools. They are amazing. I would highley recommend!

I recently signed up for Diib and have been most impressed. The dashboard is a super simple way to demystify SEO and see the impact of your results in real time. My onboarding call was fabulous and I have real tips on how I can maximise keywords and opportunities.

I just had my onboarding call with Aubree, aka my new business fairy godmother. I originally signed up for Diib Pro because of the Google Analytics install help and a backlink (SEO nerd bait, I know). Honestly, I wasn’t expecting much more than a dashboard full of graphs and the occasional guilt trip from a to-do list.

But then came Aubree.

Thirty minutes. That’s all it took for her to light up my business brain like a pinball machine. She wasn’t just ticking boxes or reading a script—she actually cared about my business. Like, genuinely. She asked great questions, gave me hyper-specific insights, and didn’t once say “just Google it.”

I’ve been poking around Diib for a few weeks thinking, “Yeah yeah, I know SEO,” but Aubree made me realize I’ve only been scratching the surface. Turns out, there’s a whole buffet of tools and strategies I’ve been ignoring like a sad salad at a pizza party.

I wish I could chat with her every month. Not kidding. I'd book standing brainstorm dates if they'd let me. Aubree, if you're reading this—I'll bring virtual snacks.

TL;DR: Signed up for a backlink, stayed for the brainpower. Diib, you’ve got a gem in Aubree. Give her a raise. Or a throne. Or a cape.

I had an on boarding meeting with Aubree as a new pro member of Diib. Great to chat with a real person who seems genuinely interested in my success. Whilst I have had Diib pro for a few weeks, this was a really useful 30 mins and packed in a lot of tips that would have taken me much longer to pick up on reading 'how to' guides as it was specific to my travel business.

Working with Aubree was a really positive experience. She broke down the Diib dashboard in a way that actually made sense — no confusing jargon, just clear and simple explanations. She also gave me some great tips on how to improve my keywords, which I found super helpful. You can tell she genuinely knows her stuff and actually cares about helping you succeed. I left the session feeling much more confident about using Diib and how to move forward. Big thanks to Aubree for making the whole process easy and even a little fun!

I have had quite a few of these type calls. Aubree stood out from all of them! Genuinely happy, and enthusiastic, she exuded charm, congeniality, expertise, and a desire to help. She gave me several great suggestions for my site. She made me happy that I had given DIILB a try, and gave me good reason to continue using it.

I recently had a one-on-one Zoom consultation with a representative from Diib, and the experience proved to be incredibly valuable for my business. The representative provided a clear and insightful walkthrough of the platform’s features, demonstrating how to effectively leverage the available tools to optimize my website’s performance. They also introduced several fresh, targeted SEO strategies that I hadn’t previously considered, specifically tailored to help my site rank better for my niche keywords. The personalized guidance and actionable advice made the session an excellent investment.

Aubree was super helpful and within minutes I was so much further along in my expertise with Diib. I truly believe that when you feel great at the end of a call, it's proof that you've received great customer service. Aubree's care and help is impeccable - Thank you :)

Diib is easy to understand , navigate and very intuitive in each of the sections to monitor and grow each aspect od our web presence . In my onboarding call with Aubree I received such tremendous insighs on how to better exploit this wondeful platform. Thank you so Much for your true concern and Kindness Aubree !