Digitale-Vignette-Online.at Reviews 

Great company

It seems like a solid and reliable organization, but they are scamming. When you order a 10-day vignette, you are tied to a monthly subscription. This is not clearly stated in the waste collection email you receive. Every month, €12.80 is debited from your credit card. It is a small amount, so you don't notice it immediately. Order your vignette through the official organization and you won't be scammed. If you notice that you have a subscription you can of course cancel on their website otherwise this would be illegal.

Scam!
The company fraudulently signs subscriptions and is not a toll road operator. André Khreiche is hiding behind formal legal grounds and owes a lot of money to the people he deceived.

My intention was to purchase a vignette for one month. Now 6 months later I found out, to my unpleasant surpise, that I got hooked up to a subscription, paying a monthly fee.

My first reaction was that I screwed up while ordering this product. Then in the confirmation I found it clearly stated 10-day vignette.

Searching online, I find that it seems illegal to hook a customer up to a monthly subscription without explicitly stating this in the purchase order. Hiding a subscription in the terms and conditions (who reads that?) seems ilegal.

Awaiting reply from this company to retreive my unvolutarily paid money. This website probably know very how to legally deceive customers. Still exploring options to report fraud,

BE REALLY CAREFULL, THIS IS A SUBSCRIPTION, NOT A SINGLE PRODUCT.

I registered a complaint at eccnederland.nl

This is pure misleading and fraudulant.

Beware of this company!!!!
I subscribed by mistake when I wanted to buy a 10-day vignette and had to cancel my bank card because you can't cancel the subscription. This company cannot be contacted, they don't have a phone number and you effectively remain their hostage who is good at paying! The police should be notified and these criminals should be arrested!

They are crooks, if you buy a 10 digital pass, they will wait a month or two, then start to charge your credit card regularly with small amounts. Also, they do not offer GDPR compliant easy way to delete your data.
Typical credit card crooks.

A very fast way how to buy a motorway toll.

Forvirrende hjemmeside, ikke nemt at finde rundt og ikke mulighed for at fortryde.
Jeg fik bestilt 2 ved en fejl.
Øv. Aldrig igen

The response from Lena contained no specific mail address, so I could not forward my claim to Lena. I await correct mail address.

I am not at all interested i a monthly payment scheme!

Bought a one time 10 day vignette in February.
I know see that they have been repeatedly charging me 12.80 each month.

I did not buy a membership so it makes no sense to me that they do that. It's basically fraud. watch out.

Great experience

Like a lot of other people reports. This site will stole every month money from your card.
I made one time purchase, and then every month this site try to stole 12.4 euro.

I payed for 1 vignette for April when i wnet to Austria from Bosnia. They charge me monthly now even if i dont remember signing up. Every time i try to contact no one answers and its like a bot that says i didnt pay with this email EVEN IF I MESSAGED WITH 3 of my emails and have the ID AND THE TRANSACTIONS FROM MY BANK snd yet NOBODY ANSWERS ?? I USED 3 emails to contact and they dont mention which mail was in question ofc cuz its a bot?? IF ANYONE FROM THIS COMPANY IS SEEING this rewiev i would like the issue resolved . OMAR FEJZAGIC

Very bad experience. I purchased only a 10-day vignette, but I later discovered that my payment card was charged again at the beginning of the following month without any clear warning or explicit consent for a subscription or automatic renewal.

Really user friendly interface a clear straightfroward process. Fast service. Good promotion emails.

Very bad experience. I purchased a 10-day vignette only, but I later discovered that my payment card was charged again at the beginning of the following month without any clear warning or explicit consent for a subscription or automatic renewal.

At no point during the purchase process was it made sufficiently clear that this was a recurring charge. I believed I was making a one-time payment for a short-term vignette, not signing up for any ongoing service.

Only after the unexpected additional charge did it become apparent that an automatic renewal had been activated. In my view, this is not transparent enough for an average customer and can easily lead to confusion.

I have requested a refund and cancellation of any future charges.

I do not recommend this service. If you choose to use it, make sure to carefully read all terms, as the billing setup may result in unexpected renewals and charges.

----- edit ----
After I submitted a complaint, the company refunded the charge, which I appreciate and consider a positive aspect of their customer service. However, I still believe that the company's policy of automatically enrolling customers into a monthly subscription is inappropriate, especially when purchasing a 10-day vignette.

Frankly, it makes little sense. A 10-day vignette is intended for short-term use. Why would a customer want to automatically purchase a new 10-day vignette every month, covering only the first 10 days of each month? This subscription model does not appear to match the typical needs or expectations of customers buying a short-duration vignette.

While I appreciate that the refund was processed, I believe the subscription terms should be made much more explicit and should require a separate, clear opt-in from the customer rather than being included by default.

Scam!
I paid for a 12 day vignette. I did not know that I paid for a monthly subscription, and it was not visible that it is actually a subscription. Beware!

I purchased what I believed to be a standard 10-day Austrian vignette for a specific trip. Months later, I discovered that I had been enrolled in a recurring monthly subscription and had been charged for three consecutive months.

What concerns me most is that the purchasing process did not make the recurring nature of the subscription sufficiently clear. When buying a product that is valid for only 10 days, most consumers reasonably expect a one-time purchase, not an ongoing monthly commitment.

This was not an isolated misunderstanding. Two friends who travelled with me, each in their own vehicle and making separate purchases, experienced exactly the same issue and were also surprised to find recurring charges on their cards later.

After contacting customer service, the company cancelled the subscription and refunded only the most recent monthly charge as a gesture of goodwill, while refusing to refund the earlier charges.

I appreciate the cancellation and partial refund, but I remain dissatisfied with how the subscription is presented during the purchasing process. Based on my experience, I would strongly encourage anyone using this website to carefully review every step of the checkout process and verify whether a recurring subscription is being added before completing the purchase.