DIGI España Reviews 

I signed up back in September 2023, and the installation was quick.

The payment was to be drawn directly from my account and I had confirmed it with my bank setting it up.

Months later I check the app, and notice that the money hadn’t been drawn. I tried putting in my card, but the page just said that the payment couldn’t go through. After a few tries, I gave them a call. After being on hold for the majority of the 25minute call, explaining that I wanted an IBAN to pay since the card payment wasn’t working, the advisor on the other end kept insisting I pay with the method I already explained wasn’t working.

When that didn’t work, they hung up on me. The first call I made was in English. The second time I asked my Spanish speaking friend, but they tried the same and hung up again.

Once we finally were able to get somewhere, they told me I have to go to an office, get a code and pay in cash, and that was the only way.

Today I clicked on the map, and went to nearest place to pay, just to find out that he indeed did not accept payments for these kind of services. We called digi and explained the situation, where they again, wanted us to try and pay by card.

The one phonecall where we made some progress was when I had a lawyer call them. She got them to admit that the issue was with them, not with the many cards I had tried.

So now, my wifi has been turned off for 2months in my flat, but the I keep getting charged every month…

Worst customer service I have ever received and wouldn’t recommend to my worst enemy. These people are crooks and they even blame you for their mistakes.

Best,

G

Bought 200GB mobile data package. It is ao slow eveeywhere that its almost unusable. Should have checked here before buying. Will throw it away ans buy a different one. It's just a waste of time and money.

A complete scam! I'm paying for 1000 mbs and I'm getting 2.3 mbs. I upgraded from 500mbs because was so slow. RUN! I'm going back to my Vodafone sim card hotspot. I've been with them for over 6 months, what a mistake! Also takes forever to get through the technical department or to trouble shoot anything with customer support. I do not recommend them!

Worst company, I had a number prepaid with them for like 10 years and I recharge every time I go in Spain, but now it passed 9 months after last recharge and they closed my sim that I use for bank applications and what’s app and had credit on it…they sold the number to another person…

Due to a modification of contract, they cancelled all the account and made me lost my personal phone number after 25 years. I was weeks without phone line or internet. They didn't offered any solution and immediately disappeared.
If I could, I'd give 0 stars.
NOT RECOMMENDED.

I applied for a Fiber +mobile connection and they call back for confirmation only in Spanish language which I do not understand at all. I got three calls and could not figure out what it said and now my application is rejected!
So much for a service provider customer service and they cannot provide a multi language option! I am going to a different provider now!

I've had a pretty good experience with them. The only issue was at the beginning because their calls were coming from Movistar, which I didn't realize was their sister company. It was the company I was just firing because of their terrible service. However, Digi has been a refreshing experience and they've also just upgraded my internet speed and reduced my monthly bill so I love that. I've had a lot of problems with companies in Spain so I'm happy to have found one that actually takes customers seriously for the most part and does what they can to resolve any problems. Thanks

One of the most incompetent customer services I've ever come across. Nobody appears to know what everybody else in their departments is doing, they confirm changes that I've never even asked for and are clearly unable to solve a dead phone line (mine) in a period of meanwhile over a week.

Contacting them by phone is the usual dirge of having to listen to their adverts for hours and when a human finally appears, s/he adds to the existing confusion by getting everything even more wrong but putting that also into "their" system on top pf all the other mistakes.

I can only warn of(f) using this company in view of technical problems occurring (as they will). You're on your own then.

Started having problems watching tv with internet and wrote. All I asked was for a technician to call round to check the equipment router etc but now having spoken to someone at Digi I am no further forward. Very poor customer service.

One of the best prices in the market so far.
Customer support is A WAY better than in Vodafone. Agents are not always too efficient, depending on the person. But if you push and try a bit more the problem can be resolved.
So far I am their customer for less than a year and since then no problems with home internet connectivity nor mobile.

I had DiGi fiber since October 2022 in Alcobendas and the service worked without issues. The personnel was very helpful and the service was installed quickly. I also hired the mini service for the cellphone and other than the roaming not working in France I never had an issue. But when I tried to change the fiber to my new home the process did not work and I had to cancel the service and get a new contract since after four days of having requested the change of home I did no receive the new contract.

Very good service at the office in Malaga. We had a problem because of our Swedish mobile number. Mary helped us so we could get our fibre in a very professional way. We didnt have many days left in Malaga so she wrote a note about that, next day they came and installed the fibre. Matter all solved in less than 24 hours and everything working perfect.

Good experience
We saw lots of negative comments here and there, but Digi was the only provider that could help us in our building, so we ordered it, and after 2 days they called us and they came and setup everything up, the internet is good, we are happy.

i see negative reviews but I have not personally had any issues with Digi - the package i use gives me great coverage with connection speed being very fast at a price lower than what one would generally expect. Not looking to change at all, customer service is very good and knowlegeable too

They block your account with money on it and you call them and say we cant do anything, not helpfull !!!

Not even done with the 1st month of usage, already lost web services (and yes, I still have data to use).

To be honest, I am very surprised that a company like Digi, with such terrible service, hasn't drowned in lawsuits by now. If there was a possibility to rate them below zero and that would make a difference, I would do it. I strongly advise against using their services, unless, of course, you're nostalgic for the early 2000s with their horrible internet and connectivity that can disappear for days, even in the heart of a big city. Dreadful service. I will never use your services again.

Very dishonest company.
A guy came at my door regarding the fiber saying that he needed to get in and everyone in the building should have been advised. It was obviously false. It's very bad commercial behavior.

I called DIGI after realizing I have been SCAMMED! I called a number under desperate situation. I did NOT know it was a SCAM number. So I called DIGI who acknowledged it was a SCAM number but I still have to pay the SCAMMERS through DIGI! Really?? So you know this is a SCAM but you're still going to charge me to pay the SCAMMERS? Aren't you ashamed to reward a KNOWN THIEF by you? Then I thought " This is the same law as the Okupas law in Spain!" Shame! Shame! Shame!!!
Please don't call the number 11887. It's a SCAM!!!

SCAM ALERT!! Internet installed and worked for 5 days. It's now been down for 5 days. They claim they will fix it remotely and if not, they will call to send a technician. I've been waiting since last week and I work from home. They are A SCAM COMPANY PLEASE AVOID AT ALL COSTS!!