DigiClear Hearing Reviews 

67
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Took my 98 year old mother to Digiclear Bishop's Stortford to fix a broken hearing aid and have a much delayed routine check. Jas was brilliant - attentive and thorough, explaining everything clearly... See more

Company replied

Rated 5 out of 5 stars

I have used Digiclear for a number of years now and the service has always been first class. When you purchase a hearing device from this business they really take the time and trouble to fully unders... See more

Rated 5 out of 5 stars

I was met by Jazz & made to feel very relaxed & fully understood the hearing process. After the test Jazz explained the outcomes clearly & went through my options of hearing aids thoroughly. I felt co... See more

Company replied

Rated 5 out of 5 stars

I've never met a more professional team in any business. The receptionist has an amazing friendly, professional manner. The Optometrist ( I hope I have his title correct) was so charming and explained... See more

Company replied

Company details

  1. Hearing Aid Store
  2. Audiologist
  3. Hearing Aid Repair Service

Information provided by various external sources

DigiClear are your local hearing care specialists. With over 40 years of experience, we’ve helped thousands of people discover better hearing. We pride ourselves on treating each client as family and focus on providing the care and advice that is best for you. Our services include earwax removal, tinnitus treatment, hearing aid fitting & ongoing management, as well as a variety of other hearing loss treatments. Whether you need a regular check-up or you’re just worried about your hearing, we’re here to help.


Contact info

4.8

Excellent

TrustScore 5 out of 5

67 reviews

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4.8

All reviews

(67)

1 review in the last 12 months

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Rated 5 out of 5 stars

Hearing upgrade

Knowledgeable patient staff. Very helpful
Definitely recommend

29 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Many thanks for taking the time to write such a lovely review! We are happy you would recommend our clinic!

Rated 5 out of 5 stars

On time

On time, very efficient, friendly and welcoming

27 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Peter, Many thanks for your review! We really appreciate it and are happy you were happy with our service

Rated 5 out of 5 stars

Made to feel comfortable & relaxed

I was met by Jazz & made to feel very relaxed & fully understood the hearing process. After the test Jazz explained the outcomes clearly & went through my options of hearing aids thoroughly. I felt confident when selecting my hearing aid.

8 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Linda, Many thanks for your lovely review! We really appreciate the time taken to write this for us and are happy that you were happy with our service!

Rated 5 out of 5 stars

Always a warm welcome .

Always a warm welcome .
Great wonderful service and advice.
Very caring.

14 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Linda,

Many thanks for your kind review. we are happy you were happy with our service.

Rated 5 out of 5 stars

The team were very professional and…

The team were very professional and friendly and a good laugh!
Great service.

13 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Many thanks for taking the time to write such a positive review, we really appreciate it!

Rated 5 out of 5 stars

Very pleasant

Very pleasant, efficient service

14 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear John,

Many thanks for your positive review! We really appreciate it!

Rated 5 out of 5 stars

As someone who values their auditory…

As someone who values their auditory health, I recently underwent a comprehensive hearing test, and the experience was enlightening. From the moment I arrived at the clinic, I was greeted by a friendly staff member who guided me through the process. The test itself was conducted in a comfortable and soundproof room, ensuring accurate results.

The audiologist explained each step of the test thoroughly, putting me at ease throughout the examination. Various tests were performed, including pure-tone audiometry, speech audiometry, and tympanometry, providing a comprehensive assessment of my hearing abilities.

One of the most beneficial aspects of the test was the personalised approach taken by the audiologist. They took the time to understand my concerns and addressed any questions I had regarding my auditory health. Additionally, they provided valuable insights into hearing protection and strategies for maintaining optimal hearing health.

The results of the test were presented to me in a clear and understandable manner, highlighting any areas of concern and discussing potential treatment options if necessary. Overall, the hearing test was an invaluable experience that has empowered me to take proactive steps towards preserving my auditory health.

I highly recommend undergoing a comprehensive hearing test for anyone who values their hearing and wants to ensure they are taking the necessary steps to maintain optimal auditory health. It is a small investment of time that can have a significant impact on one's quality of life in the long run.

9 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Many thanks for writing such a glowing review . We are delighted that you are happy with the service we have provided.

Rated 5 out of 5 stars

Another successful visit to Digiclear

Took my 98 year old mother to Digiclear Bishop's Stortford to fix a broken hearing aid and have a much delayed routine check. Jas was brilliant - attentive and thorough, explaining everything clearly and reassuring at all times. She not only completed the repair and carried out microsuction but also gave Mum a full hearing test and reprogrammed the hearing aids. Mum is delighted with the results.

8 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Many thanks for taking the time to write such a lovely review. It was a pleasure seeing you both in the clinic and I am glad that your mother is able to hear better!

Rated 5 out of 5 stars

Excellent service

Excellent service! Staff were friendly and helpful. The procedure was explained clearly and executed quickly, with perfect results.

6 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Many thanks for your kind words! We really appreciate your review and are glad you were happy with our service!

Rated 5 out of 5 stars

True Professionals

I've never met a more professional team in any business. The receptionist has an amazing friendly, professional manner. The Optometrist ( I hope I have his title correct) was so charming and explained everything. He had time for me to ask questions. I felt comfortable and relaxed. My results were fully explained. I highly recommend DigiClear Hearing.

5 February 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Lesley,

Many thanks for taking the time to write such a lovely review. We are happy you were delighted with our service.

Rated 5 out of 5 stars

I have attended Digiclear for a few…

I have attended Digiclear for a few years to have microsuction and decided to take the plunge and have a proper hearing assessment with a view to ɓeing able to hear better in busy, noisier environment like a pub or restaurant. The hearing test was much more involved than I have had from the NHS and Jas explained the results in full and answered my questions clearly and she gave me an opportunity to try out demonstration aids which was very beneficial. At no time did I feel
under pressure to decide then and there. I would thoroughly recommend Digiclear for their friendly professionalism and their access to many different makes of hearing aids to choose from.

31 January 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Paul,

Many thanks for taking the time to write such a glowing review! We are delighted you were happy with our service

Rated 5 out of 5 stars

Simply the Best

I have been a Digiclear client for many years and have always received a first class service. This company are truly exceptional in their field and genuinely care about you as an individual.

My recent experience is evidence and is the reason that 5 stars isn’t really adequate.

I was keen to try the new Signia Silk hearing aids. I have complete hearing loss in one ear and hearing in the other ear is supplemented with an aid. Sound awareness and direction is a huge issue for me and therefore the microphone aid in my deaf ear we hoped would help me.

It most certainly did and the difference with these aids is life changing. I have not had hearing in that ear for 30 years and whilst I still don’t it feels like I have. Initially the difference is overwhelming, however my hearing has improved beyond recognition. I no longer turn my head to one side to hear better or feel obliged to have a friend always on my good side. The confidence it has given me is immeasurable.

The new technology is worth every penny, particularly when Digiclear is the supplier. I was absolutely mortified when I had the misfortune to lose an aid whilst out walking after only a week of use and with the aids on approval! The kindness and care shown to me following this very upsetting incident was amazing and a replacement aid supplied to one very relieved client.

Oliver Wright and all the team at Digiclear are wonderful and I cannot recommend them highly enough!

11 January 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Tracy, Thank you so much for taking the time to write such an in depth review of our company. We are delighted you are happy with our service and happy you are delighted with the hearing aids too. we really appreciate your feedback.

Rated 5 out of 5 stars

Everything is just so easy and…

Everything is just so easy and friendly. From the phone call through to the treatment just great.

15 January 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Jim, Many thanks for taking the time to write us a lovely review. We are glad that your journey from start to finish has been great!

Rated 5 out of 5 stars

Great service

Great service , very helpful staff!

17 January 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Milena, Many thanks for your review. we really appreciate your feedback!

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional, with excellent equipment and knowledge.

3 January 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Mr Willett, Many thanks for taking the time to write such a lovely review! we really appreciate it.

Rated 5 out of 5 stars

Trial hearing aid

I saw Jude for a hearing test which was very informative. He then set me up with a trial period for the hearing aids. The service was first class throughout.

3 January 2024
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Fred,

Many thanks for taking the time to write a review. We are delighted that you were happy with our service.

Regards,

DigiClear Team

Rated 5 out of 5 stars

Had had problems with my hearing…

Had had problems with my hearing devices. Made appt with Digiclear within 48 hours, helfpul guy checked my devices, discovered one of the wires had packed up and the other one was only 'faint'. He replaced the wires (no charge) and now I can hear again!

20 December 2023
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Susan, Many thanks for taking the time to write us a positive review. We are delighted you were happy with our service

Rated 5 out of 5 stars

Recommend DigiClear

I've always had a good experience, very attentive and helpful

20 December 2023
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Many thanks for the positive review, we really appreciate it!

Rated 4 out of 5 stars

Prepare before attending

Having previously spent 3 days using an olive oil earspray the actual wax removal took a matter of mi. My right rear didn't require any wax removal at all. My left ear took a matter of seconds to "vacuum ".
Painless and quick experience. Not sure if £80 is value for money given the rapidity of treatment.

13 December 2023
Unprompted review
DigiClear Hearing logo

Reply from DigiClear Hearing

Dear Phillip, Thank you so much for taking the time to write us a review. I am sorry that you feel that your treatment was not value for money. Each appointment we allocate 30 minutes to allow enough time for wax removal. We have taken your comments on board and appreciate your honest review.

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