I subscribed for a year for my spouse as it was recommended by our Dr for his diabetes, but a few days later, he ended up in the hospital for a month. He came out with a feeding tube. The app is a was... See more
Company replied
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See what reviewers are saying
Fantastic site! I was diagnos with prostate cancer and diabetes and started googling for advice when i found this site. Started Keto immidiately and after 6 months i had lost 20 kilogram, my blo... See more
Company replied
Be careful with Diet Doctor Plus. I believed I canceled during the free trial and never used the service again, but they continued charging my card for 3 years (2023–2025) without my knowledge. They r... See more
Company replied
Fantastic diabetic guidance with advice that actually makes a difference and works. I started in mid June 2023 with a Hba1c of 89mmol/mol. Keto, intermitterernt fasting along with increased activi... See more
Company details
Written by the company
Are you interested in keto or low carb? We’ll make your journey simple and inspiring. We show no ads, take no industry money and sell no products, instead we're funded by the people. We empower people everywhere to dramatically improve their health.
Contact info
Vasagatan 40, 111 20, Stockholm, Sweden
- support@dietdoctor.com
- dietdoctor.com
3.1
Average
9K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I subscribed for a year for my spouse…
I subscribed for a year for my spouse as it was recommended by our Dr for his diabetes, but a few days later, he ended up in the hospital for a month. He came out with a feeding tube. The app is a waste to us now. Apperently they have a non refundable policy but will refund in certain situations but they won't refund because I paid with a debit card instead of an app.
26 January 2026
Unprompted review
Reply from Diet Doctor
We’re very sorry to hear about your husband’s illness, and we truly apologize for the stress and inconvenience this situation has caused. Thank you for taking the time to share your experience.
As mentioned in the email we sent you, we have now processed a full refund for the renewal charge. The refunded amount should appear on your account within a few business days, depending on your bank or card provider. We have also fully canceled your subscription, ensuring that it will not auto-renew again and that no further charges will be made.
If you have any additional questions or need further assistance, please don’t hesitate to contact us directly at support@dietdoctor.com. We truly wish you and your family all the best.
Fantastic site!
Fantastic site!
I was diagnos with prostate cancer and diabetes and started googling for advice when i found this site.
Started Keto immidiately and after 6 months i had lost 20 kilogram, my bloodsugar was normal, my bloodpressure went down to normal, my cholesterol are far more better and the inflammation-marker CRP and insulin levels went down to normal.
And a new world of amazing food and recipes appered.
Amazing! Absolutely amazing!
Dont listen to those that warns of this site, do your own conclusions. I do with regularly bloodtest....
10 December 2025
Unprompted review
Reply from Diet Doctor
Hi Mats! Thank you so much for your kind words and for sharing your incredible story!
We're truly honored to have been part of your health journey. It's inspiring to hear how you've taken charge of your well-being and experienced such significant improvements — from weight loss and normalized blood sugar to better cholesterol and inflammation markers.
We're also delighted that you've discovered the joy of delicious food and recipes along the way — it's one of the most rewarding parts of this lifestyle!
Thank you again for your trust and encouragement. We wish you continued success and health on your journey, and we're always here to support you!
/ Diet Doctor Support Team
Be careful with Diet Doctor Plus
Be careful with Diet Doctor Plus. I believed I canceled during the free trial and never used the service again, but they continued charging my card for 3 years (2023–2025) without my knowledge. They refused a refund even after proof I did not use the subscription. Unethical renewal practices. Avoid.
25 November 2025
Unprompted review
Reply from Diet Doctor
Dear Timothy! Thank you for sharing your feedback, and we sincerely apologize for any inconvenience or frustration this situation may have caused.
As we explained in our email correspondence, your subscription was not canceled during the 30-day free trial period, and therefore remained active. In line with our Terms & Conditions, the subscription auto-renewed each year, and renewal charges were processed accordingly.
We also reviewed your account and confirmed that it was accessed after the free trial had ended. For this reason, and as outlined in our terms, we’re unfortunately unable to issue refunds for renewal charges. We understand this may be disappointing, and we’re truly sorry for any confusion surrounding the cancellation process.
We can confirm that your subscription was successfully canceled on November 24, 2025, and you will not be charged again. You’ll continue to have premium access to your account until November 24, 2026.
We genuinely regret that your experience did not meet your expectations. If there is anything else we can do to support you or clarify further, please feel free to contact us directly at support@dietdoctor.com.
Wishing you a great day ahead!
/ Diet Doctor Support Team
Diet Doctor Did Fix My Problem
I have to update my correspondence with Diet Doctor. In all fairness to Diet Dr. my problem has been fixed. I have changed my fees to being charged monthly instead of yearly. And, my yearly fee of $119.00 is supposedly being credited back to my card. Having said all this, I want to state I will continue my journey with Diet Dr. since I am able to pay monthly which is a $14.95 charge which works better for me as I do not need a year with the website. The recipes are very good. The communication should have been better but as stated, D.D. did fix the problem.
27 September 2025
Unprompted review
Reply from Diet Doctor
Dear Pamela,
Thank you so much for taking the time to share your updated experience — we truly appreciate it.
We’re very glad to hear that the issue was resolved and that the monthly plan works better for you. Your kind words about our recipes mean a lot, and we're happy to know you'll be continuing your journey with Diet Doctor!
We also sincerely apologize for any frustration caused by the initial communication — your feedback is invaluable and helps us improve.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We're here to support you every step of the way!
/ Diet Doctor Support Team
Was not working for me so cancelled…
Was not working for me so cancelled after a year in 2022. They've tried to take the subscription every year since and my bank has blocked the company to prevent them requesting any more funds
29 August 2025
Unprompted review
Reply from Diet Doctor
Hi Sheona!
Thank you for your feedback, and we’re truly sorry for any inconvenience or frustration this situation has caused.
If we attempted to process a renewal charge, it likely means that the subscription was not successfully canceled before the renewal date. We absolutely want to make things right and ensure no further issues occur.
Please contact our customer support team directly at support@dietdoctor.com, and we’ll be happy to investigate this further and assist you as soon as possible.
Thank you again for bringing this to our attention, and we sincerely apologize for the trouble you’ve experienced.
/ Diet Doctor Support Team
Had never even heard of this company…
Had never even heard of this company until they charged my account $119.00. I never signed up for anything they offer. I never gave them any banking information they just stole it somehow. 100% crooks.
11 June 2025
Unprompted review
Reply from Diet Doctor
Hi Adam! Thank you for your review, and we’re truly sorry for the frustration and concern this has caused.
We take matters like this very seriously and would never intentionally charge someone without authorization.
To resolve this as quickly as possible, we kindly ask that you contact our customer support team directly at support@dietdoctor.com. Please provide us with any relevant details (such as the date of the charge or last four digits of the card), and we’ll investigate the situation thoroughly and assist you right away.
Again, we sincerely apologize for the inconvenience and thank you for bringing this to our attention.
/ Diet Doctor Support Team
Cheated
Cheated. Money has been drawn from my account and I haven’t agreed to anything and haven’t received anything. Can’t contact anyone as there is no telephone nr that works
15 May 2025
Unprompted review
Reply from Diet Doctor
Dear Karin,
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience this situation has caused.
As we explained in our email communication, the charge you mentioned was related to a renewal of your yearly subscription, which remained active and was not canceled before its auto-renewal date. According to our terms and conditions, we generally do not offer refunds for renewal charges.
However, as an exception and a goodwill gesture, we’ve processed a full refund for the transaction. This should appear on your account within a few business days. We’ve also made sure to cancel your subscription so it will not auto-renew again, and you will not be charged further.
Thank you for your patience, and again, we’re sorry for any frustration this has caused.
/ Diet Doctor Support Team
Not a good way to do business (Appreciate the response)
Such a shame that a company that I thought was reputable, resorts to underhand ways to gain a years membership money.
I wanted to pay monthly after the free trial and was anticipating to hear from the company with that option, but sadly the whole amount was debited.
It's not going to break the bank, but it has broken my trust in diet doctor and I am left with a rather nasty taste in my mouth (pardon the pun - at least it's low carb).
I have cancelled renewal but thought I would have the option at the end of the trial and was checking out my email for options.
I can't really understand this sort of business plan?! It's the sort of sneaky tactic that shady companies use in the hope that busy stressed people will forget to cancel; because they know the product wont stand up long term, so they have to grab whilst they can.
It could be because they don't have much new information to offer and the site risks getting as stale as a bit of old bread. Another pun..! However, there isn't much fresh information on the site.
I have written to them as I wanted to pay monthly, for more flexibility. I am guessing that they will hold firm on not allowing me to move to a monthly plan for the aforementioned reasons.
I can't speak about the company in a positive way or recommend them. I work for the NHS; I am going to be clear that there are other sites that are free and to get recipes and insights elsewhere.
NB. I was pleasantly surprised by this response and setting up my monthly direct debit to Diet Doctor has left me feeling that I want to continue. I have altered my stars to reflect that experience accordingly and like the flexibility of a monthly plan. The parts I find most helpful are the recipes with the macros and being able to keep those on diet doctor. I have noticed there are some new plans including additional support, which I hadn't seen. I revisited some of the material from previous visits. Would love to see some more inspirational stories.
Thank you.
5 May 2025
Unprompted review
Reply from Diet Doctor
Dear Alison,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration and disappointment this experience has caused you.
We want to sincerely apologize for any inconvenience regarding your subscription. Please rest assured this was never our intention. As mentioned in our recent reply to your email, we have now canceled your yearly subscription and processed a full refund of $119.00 USD. The refunded amount should appear in your account within a few business days, depending on your bank’s processing time.
Additionally, we’ve created a monthly subscription for you and added an extra 3-day free trial to ensure you have time to explore our services with greater flexibility and no further pressure.
We understand your concern about how the renewal was handled. Our goal is always to be transparent, and while the trial terms are shared at signup, we fully understand that reminders can be missed — especially in today’s busy world. Your feedback is important, and we’ll be reviewing how we can improve this process and communication to better serve our members.
We’re also sorry to hear that you didn’t find the content as fresh or engaging as you’d hoped. We’re actively working on expanding both our web platform and our app, and your comments are valuable in helping us grow in the right direction.
Thank you again for giving us a try. If you have any further thoughts or suggestions, we’d be grateful to hear from you directly.
Have a great day ahead!
/ Diet Doctor Support Team
Charged me 172.00 !!!
Charged me 172.00 !!!! I cancelled my subscription on time and still charged!!! They are crooks!!!
11 April 2025
Unprompted review
Reply from Diet Doctor
Hi Terri,
Thank you for your feedback, and we're truly sorry for the frustration and inconvenience this situation has caused.
As we explained in our separate email to you, your yearly subscription was not canceled before the auto-renewal date, which is why the renewal charge was processed. As outlined in our terms and conditions, we do not offer refunds for renewal charges. We understand this may be disappointing and sincerely apologize for any confusion.
That said, we’ve already made sure to cancel your subscription so it will not auto-renew again, and you will not be charged further. You still have full premium access to your account until March 25, 2026, and we hope you’re able to continue making the most of the tools and resources available.
If you have any further questions or need assistance, please don’t hesitate to reach out to us directly at support@dietdoctor.com — we’re here to help.
/ Diet Doctor Support Team
Dodgy App
I love the app and want to join but for some reason the app keeps kicking me out and I can’t get back in. I thought it was a problem with my trial but I’ve now started the trial about three times and I worry I’m going to be charged three times!! I don’t understand why it doesn’t save all my info and doesn’t recognise me as being a member.
13 April 2025
Unprompted review
Reply from Diet Doctor
Hi Samantha,
Thank you so much for your feedback, and we're truly sorry for the trouble you've experienced — we completely understand how frustrating this must be.
Upon reviewing our records using your name, we can confirm that your free trial was successfully started. It sounds like there may be a login or syncing issue, and we’d love to help resolve it so you can fully enjoy the app.
To assist you further, please reach out to our customer support team directly at support@dietdoctor.com. We’ll guide you step-by-step and make sure everything is working smoothly with your trial and account.
Thanks again for your patience — we’re here to help and hope to welcome you properly into the Diet Doctor community.
/ Diet Doctor Support Team
I cancelled my trial of diet doctor
I cancelled my trial of diet doctor only to find days later I was charged full price for their program which I didn't approve. So be very careful with with this company.
7 April 2025
Unprompted review
Reply from Diet Doctor
Hi Craig,
Thank you for taking the time to share your feedback, and we’re truly sorry for any frustration or inconvenience this situation may have caused.
We understand how frustrating unexpected charges can be. We’ve reviewed your case and are glad you reached out to our customer service team. As confirmed, we’ve made sure your subscription has been fully canceled so it won’t auto-renew, and no further charges will be made. We’ve also processed a refund for the transaction, which should appear in your account within a few business days.
Again, we apologize for the experience and appreciate you giving us the opportunity to resolve it. If you have any further questions or concerns, we’re always here to help.
/ Diet Doctor Support Team
SCAMMERS
Be careful, they charge you money for things you have not accepted, do not use this app.
21 February 2025
Unprompted review
Reply from Diet Doctor
Dear Santi!
We’re sorry to hear about your experience. As we explained in the email sent to you, all subscriptions include a 30-day free trial, and we only process charges if the membership is not canceled before the trial ends.
As mentioned, we do not offer refunds for renewal charges, in accordance with our terms and conditions, which you can review here: www.dietdoctor.com/terms.
If you have any further questions regarding the charge or your subscription, please reach out to our support team at support@dietdoctor.com, and we will be happy to assist you.
Have a great day ahead!
/ Diet Doctor Support Team
Got a refund!
Changed to 5 stars.
As I had emailed Diet Doctor and they got back to me within a few hours and refunded my money.
Good communication and very happy they refunded my money.
Signed up for the free trial but didn’t use the app. No notification of the free trial coming to an end and payment would be taken. Only an email thanking me for my payment and next payment in a years time. As they automatically sign you up for payment to come out the next year.
I did check my Apple subscription a few times to cancel but no information there about subscription so though it would be okay.
Only found out with the email when payment was taken that it was through PayPal. Too late to cancel it, but managed to cancel the renewal.
Wont hold my breath for a refund.
19 December 2024
Unprompted review
Reply from Diet Doctor
Reply to updated review:
Hello,
Thank you so much for updating your review and for your kind words! We’re thrilled to hear that our team was able to assist you promptly and resolve your issue to your satisfaction.
Your feedback means a lot to us, and we’re happy to know you had a positive experience with our communication and support. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Wishing you all the best on your health journey!
/ Diet Doctor Support Team
______________________________________
Reply to first review:
Hello,
Thank you for sharing your experience, and we sincerely apologize for any inconvenience this situation has caused.
We strive to provide clarity about our subscription process, including auto-renewal, and we’re sorry if this wasn’t clear in your case. While we do send reminders before the free trial ends, we understand that these notifications may not always reach our members due to factors like email filters or settings. We are continuously working to improve our communication methods to ensure our members are informed.
We encourage you to reach out to our customer service team directly at support@dietdoctor.com. They will assist you further, ensure your subscription is canceled, and process a refund if eligible.
Thank you for bringing this to our attention, as feedback like yours helps us improve our service.
Have a great day ahead!
/ Diet Doctor Support Team
Beware of their sneaky behaviour
I only wanted to try it out for a year. They will set it up to auto renew without your knowledge. They will not send an email that its coming up and they will take the money from your account so you do not have the chance to cancel. When you ask for a refund they say its their policy not to refund. It should be optional to auto renew and not forced on the customer! Its all sneaky and a way to pocket your money! From the other reviews its a habit of theirs and they have the pat script they send you that you will not get a refund.
Awful company!!!!!
19 November 2024
Unprompted review
Reply from Diet Doctor
Hello,
Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience you experienced.
We understand your concern regarding the auto-renewal process and truly appreciate your perspective. Our intention is never to mislead our members, and we strive to be transparent about our subscription model. Auto-renewal is a standard feature for subscription services to ensure uninterrupted access, and we state this in our terms and conditions during the sign-up process.
We do send renewal reminders prior to auto-renewal; however, we recognize that these emails may not always reach inboxes due to filters or settings, and we are working to improve our communication processes.
As for refunds, while our policy generally does not allow refunds for renewal charges, we handle each case individually and aim to be as accommodating as possible. If your situation has not been resolved to your satisfaction, we encourage you to reach out to us directly at support@dietdoctor.com so we can look into this further.
Your feedback is invaluable, and we take it seriously as we work to improve our service. Thank you for your feedback and once again, we are truly sorry for any inconvenience.
/ Diet Doctor Support Team
Diet Doctor scam?
I am amending my one star review to five stars because this company responded promptly to my request for a refund. I do find it puzzling that I have no record of any communications with them prior to their announcement that they billed me for 119 dollars, but since they refunded my money so easily and promptly I will cut them some slack. Thank you Trustpilot for being a venue in which customers can vent their aggravation as well as sing the praises of companies doing a great job! You are the conscience of online marketers everywhere ; )
26 October 2024
Unprompted review
Reply from Diet Doctor
Hello,
Thank you for your review, and we sincerely apologize for any inconvenience this situation may have caused.
Upon reviewing our records, we did find your email to our customer support team, to which we responded the next day. Our email confirmed that your Diet Doctor membership, started through your PayPal account, was not canceled during the 30-day free trial period before the renewal date, which is why the charge of $119.00 USD was processed. For your reference, we have attached a screenshot of our initial response.
As mentioned in our previous communication, we have canceled your subscription so it will not renew again, and a full refund has already been processed. You should see the refunded amount in your account within a few business days.
If you have further questions, please don’t hesitate to reach out directly to our customer support team at support@dietdoctor.com, where we’re here to assist you.
Thank you for your understanding, and again, we apologize for the inconvenience caused.
/ Diet Doctor Support Team
Follow up
This is a website I would definitely recommend if there had been a reminder for the renewal. Unfortunately, I did not even have any recall of how to be able to cancel it on time. A few weeks after signing up for the free trial (mainly for keto recipes ideas) , I checked on my phone (account/subscriptions) and I did not see the Diet Doctor subscription. Therefore, I thought that I had done something to cancel it on time. I was in shock when I saw the charge of $119 US in my bank account a few days ago. I live in Canada so it came to a total of 166$ CA, and I did not even take advantage of the free trial.
I think the least that Diet Doctor should have in place for an automatic renewal is charging the following month but not the full year. Unfortunately, very disappointed.
Reply to Diet Doctor:
Thank you for your reply and customer support with my situation. Would it be possible please to re-send the email that you wrote you have sent? I have not received any email 2 days ago from Diet Doctor as you have indicated. (after also checking my junk email). As a matter of fact, the only emails that I have received so far from Diet Doctor are the ones referring to a password reset only. Is there a reason why I am not receiving the other emails from you? If it is ok to answer you from this site, I would like to cancel please my subscription and receive a refund.
Thank you in advance
----------------------------
Reply #2 to Diet Doctor:
Thank you for your prompt response. I have checked my inbox and junk/spam folder and unfortunately, I still haven't received any email from Diet Doctor. Thank you for giving me the full refund that will come in a few days, as you indicated.
———————————
Final reply:
This is to confirm that I finally did receive your email and the refund! Thank you for the excellent service and assistance with resolving the issue.
27 September 2024
Unprompted review
Reply from Diet Doctor
Dear Karine,
Thank you for your message, and we sincerely apologize for any inconvenience this situation has caused.
As communicated in a separate email, upon reviewing our records, we see that you subscribed to a yearly subscription. After the 30-day free trial, we processed a renewal charge of $119.00 USD because the membership was not canceled before the auto-renewal date. We also asked in the email if you would like to keep the subscription or cancel it and receive a refund. Please kindly reply to the email we sent two days ago.
Regarding notification prior to auto-renewal, while we do send reminders beforehand, it is possible that these notifications may not reach members due to various reasons, such as email filters or settings. However, we are continuously working to improve our communication methods to ensure that all members are fully informed.
Please let us know how you would like to proceed, and we’re here to assist you further.
Thank you for your cooperation, and we apologize once again for the inconvenience.
____________________________________________
Reply to Karine:
Thank you for updating your review and answering here.
As requested, we have now canceled your subscription, so it will not auto-renew again. We have also processed a full refund for the transaction, which should be reflected on your account within a few business days.
Regarding the email you mentioned, we apologize if you did not receive it. We will resend it to ensure you have a copy. Please check your inbox and junk/spam folder again just in case.
If you have any other questions or need further assistance, feel free to reach out, and we’ll be happy to help.
Wishing you a wonderful day ahead!
/ Diet Doctor Support Team
___________________________________
Reply #2 to Karine:
Dear Karine,
Thank you for your message and for your patience.
We have now resent the email to you twice, so you should receive it shortly. In that email, we confirm that your subscription has already been canceled and you will not be charged for it anymore.
The full refund was successfully processed on October 11, 2024, and it should be reflected in your account soon.
Thank you again for your patience and cooperation while we resolved this inquiry. If you have any further questions, feel free to reach out.
Wishing you a great day ahead!
/ Diet Doctor Support Team
______________________________________________
Final reply:
Thank you so much for your kind words! We're delighted to hear that the issue was resolved to your satisfaction and that you received your refund. It was our pleasure to assist you, and we appreciate your patience throughout the process. If you ever need anything else, please don't hesitate to reach out.
Wishing you all the best!
/ Diet Doctor Support Team
Charged me $119.00 USD through my Pay…
Charged me $119.00 USD through my Pay Pal. I remember cancelling the request of my Free Trail, God Knows what happened it never went through. Did not use their service even for a single day in the 30 day trial period. Suddenly I received this email that keep enjoying welcome onboard and they charged me 119 USD. I am amazed how they operate. Shouldnt they first send a reminder about renewal ? What a process ? Failing your customers and innocent people. They call it Customer Failure instead of Customer Success keep away from them never start a free trial. Robbery going on.
7 October 2024
Unprompted review
Reply from Diet Doctor
Dear Mian,
Thank you for reaching out, and we sincerely apologize for any inconvenience you’ve experienced.
As mentioned in a separate email, your Diet Doctor membership was not canceled during the 30-day free trial, which is why we processed a renewal charge for your subscription.
Please rest assured that your subscription has now been canceled, so it will not auto-renew again, and you will not be charged for it in the future. As requested, we have also processed a refund for the transaction.
Regarding notification prior to auto-renewal, while we do send reminders beforehand, it's possible that in some cases, these notifications may not reach our members due to various reasons such as email filters or settings. However, we continuously work to enhance our communication methods to ensure our members are informed.
If you have any other questions or need further assistance, please feel free to contact our customer service directly at support@dietdoctor.com. We are here to help and support you in any way we can.
Thank you again for your understanding, and we apologize for any inconvenience this may have caused.
Wishing you a great day ahead!
/ Diet Doctor Support team
Still trying to take money out…
I'm always cautious about companies that offer free trials but ask for your details, as this is a way to easily get a first payment when the person likely forgets to cancel in time.
I enjoyed my trial, but it wasn't right for me currently, so I canceled and asked for my account to be closed, to which they replied and said they would.
Since they have attempted multiple times to charge me $119, it's been a week since my account was closed, and they have just tried again today.
Always use virtual cards when signing up for trials, as companies like this won't honor the cancellation.
5 October 2024
Unprompted review
Reply from Diet Doctor
I'm sorry to hear about your experience, and I completely understand your frustration. It sounds like there was a mistake with your cancellation, and we apologize for any inconvenience. Please reach out to our support team again so we can resolve this promptly. Your feedback is valuable, and we'll ensure this doesn't happen again.
member for 3 years but blocked from site access
I have been a member for 3 years, but in 2024 your updated website locks me out after logging in whenever I try to access my favourite recipes, videos and other features I used to use. Your Customer Service team is unable to find the cause. So I have been paying for services which are blocked for months. I have changed passwords, cleaned my web history etc as suggested, but nothing works....................................................................................
Following on from the reply from dietdoctor.co, I have been waiting for several months for the Customer Service person, Piotr Sabaranski, has tried to solve the problem back in July, but nothing changed and there is no forthcoming help. Since I have lacked access to the members' features since then, I want a refund of 50% the $99 paid in 2/2 2024. I also want to cancel the automatic payment order and stop my subscription since the website is useless to me now.
1 October 2024
Unprompted review
Reply from Diet Doctor
Dear Larry,
Thank you for reaching out, and we sincerely apologize for the inconvenience and frustration this situation has caused.
We truly regret that you've been facing these issues for several months and have not been able to fully access your favorite recipes, videos, and other features on our website. We understand how upsetting it is to be paying for a service without being able to use it as expected.
As we mentioned in our previous communication, we thoroughly tested our website, including accessing recipes and other features from different browsers, and everything appears to be working correctly on our end. Based on the screenshots you sent earlier, we believed that the issue might be related to the auto-filled password in your Avast browser. When you auto-filled the login credentials and pressed login, it seems our system detected an incorrect password, leading to the error. We recommended manually typing your password in the password field instead of using Avast’s auto-fill function, as it appeared to be using the wrong password.
However, we are truly sorry to hear that this did not help resolve the issue and that you have still been unable to log in and access all the features of your membership. We understand how frustrating this must be, and we deeply regret the inconvenience it has caused you.
Upon reviewing your account, we have processed a full refund of the $99 USD you paid on February 2, 2024, as requested. The refund should be reflected in your account within a few business days.
Additionally, we have also canceled your subscription and automatic renewal, so you will not be charged moving forward. We apologize that you couldn't access the "My Membership" page to do this yourself due to the technical issues.
We deeply appreciate your patience and your time with us as a member over the last three years. We will continue to investigate these issues with our development team, and we hope we can improve our services should you decide to return in the future.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We are here to help.
Once again, we are truly sorry for this experience, and we wish you all the best moving forward.
/ Diet Doctor Support team
Reply from Diet Doctor
Hello Shannon!
Thank you so much for the review!
We’re thrilled to hear that you had a great experience with us. We truly appreciate your support and look forward to seeing you again!
/Diet Doctor Support Team
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