Dubai Islamic Bank Reviews 587

Great service highly appreciate @ Mr. Ghulam

بنك دبي الاسلامي لم يعد كالسابق من حيث التواصل مع خدمه العملاء او تقديم خدمة واضحة للعملاء وواجهت معهم عدة مشاكل بخصوص بطاقه الائتمان visa card stopped suddenly without any reason .
Very long waiting over the phone to call customer care
Whats app no use at all
Email no use of reply to direct you again to whats app which not help us at all

I am not advice any one to have account or visa from them

And I am planning to cancel my account

very bad customer service it just dose not represent Dubai

One of the worst banks ever. Even now when I'm gonna do a transaction they deduct 2000 without any reason. Even I'm now Struggling to make a payment. Even the customer service hot line is out of service. Why are they giving us a hard time for us? Our own money can't be used.

Overnight Fraud transactions have occurred in my account, deduction have happened. Any attempt to reach the customer service has been futile. The bank promised to call me back but until now hours later no call back. Is it really safe to bank with DIB?!!!

No response on call, email as well as messages. Very bad service.

My money has deducted and I don’t know why even the balance I have in my messages is different from the amount in the app when I opened it. This thing is giving me headaches and no one is yet to talk with about this issue!

Very bad service and unprofessional services
No one answering the calls and giving a wrong numbers, i was out of my mind when i decided to open account in this bank
And i will not recommend it to anyone
Really disappointed

Very bed service at dib they are not refunded my money they don’t even know how to track the refund money very rood even from customer service no help I will not saggiest this bank to anyone they don’t have any solution to the problem and they dont know how to guide the customer

Regarding Poor Customer Service – Mobile Banking Issue

Dear Dubai Islamic Bank Customer Support,

I am writing to express my disappointment with the customer service experience I recently encountered while attempting to resolve an issue with my disabled mobile banking service.

I made multiple attempts to reach your customer service team, spending a significant amount on call charges. Unfortunately, despite waiting for over 20 minutes, I did not receive any response, and my balance was eventually exhausted. Additionally, I did not receive any follow-up call or assistance to resolve my issue.

As a valued customer, I expect timely and efficient support, especially for essential banking services. This experience has been highly frustrating and has negatively impacted my trust in your services. I request immediate assistance in resolving my mobile banking issue and a review of your customer service response times to ensure better service for all customers.

Please advise on the next steps to

reactivate my mobile banking service at the earliest convenience.

Sincerly
Babita Shrestha
544607748

The Worst Ever Experienced
Everything I have experienced with this bank is wrong. I took a Home loan and their officer Zakkir Hussain in Home loan office wasn't able to deposit 1 of the cheques. However, I was charged full amount as loan.
When I tried to sort this out, I didn't get a reply from him. When I call bank, they say email. When I email, they say connect with Zakkir. Finally when I was able to get a reply, and send required documents, they misplaced my documents and I had to start the full process again. It has been 6 months now and I am still following up to get my updated documents and awaiting confirmation on closure

I have been through a few bad customer service experiences. But this bank beats them all by a big margin. Hope there is someone who is interested in working at the bank and get things resolved. I, personally will never ever take any service from them in future

I've had the worst experience in DIB bank, calling the centre is always unuseful, they dont respect their cleints' needs, everything takes long time to be solved no matter how serious the problem is.

The worst bank i have ever dealt with, you do not respect customers and you di not answer their needs. You have very slow and limited services and you affect people negatively and you do not even care. The worst ever

Today I visited Mirdif city branch, I was have some technical issues in my account thanks to ghulam he’s good guy in during fasting he help me alots, appreciate

What an amazing consultant “Shafeeq”from Mirdif Branch gave excellent service! Highly recommend for Personal finance, vehicle finance and Credit Card services!

The KYC is giving us a headache. Employees do not care about the customers, especially when they request documents.
I submitted my documents 4 times in 6 months. I think it is tooo much.

Very very worst bank i have used in my life always facing so many issues with DIB online facilities

I meet superhero gulam
Easy to help me

Once again my money deducted without any reason,wow great job dib

Very worst bank in Dubai. More than 3 weeks now I apply for top up loan. Still I they didn’t approve. Customer service also poor. For top up only take two days to get approval but this still not get. Only few days I ll check if not I ll transfer my account to another bank. Now this is enough