Dubai Islamic Bank Reviews 587

The worst customer service ever. I have been contacting the bank in their customer care number and even tried chatting with their virtual assistant, but nothing worked. The customer care guy gave a confusing reply and was not even ready to clarify. He just said to visit the branch. When checked with one of their staffs, he suggested to try their customer care number 🙄. They deserve negative rating

I have very bad experiance with dib. I have an account in dib for past 22years but now i am sorry. My issue is that i want to cancel my credit card and keep calling it every time i call they say some one will call you and i got a call one time and i was praying so couldn't recieve the call after call back no one responce.
Several time calling to the call centre no one responded.

they have a very rude customer service and poor customer service as well, very hard to get through to their customer service, they cannot assist you on your issues asap. they will tell you to visit the branch and if you visit the branch they will tell you to call the customer service.

0 RATE FOR ME! IT’S BEEN ALMOST 2 MONTHS SINCE WE REQUEST FOR A NEW CARD REPLACEMENT!!!! BUT THERE IS NO ONE UPDATING AND ALSO WE VISITED THE NEAREST BRANCH HERE ALREADY FOR 5 TIMES!!! THEY ARE ALWAYS TELLING WE WILL BE REQUESTING BUT THERE IS NO CARD REPLACEMENT!!! HOW WILL I USE MY MONEY INSIDE YOUR BANK!!!!! MY MOBILE APP IS BLOCKED AS WELL!!!!

Very bad service even you visit bank or call to customer service they are no never solved problem always giving confusing answers.

Too bad customer service.
I’m calling for so long and when I talk to the agent it’s giving me confused answer.
Plus I visited to branch before and they were saying it’s all done within 24 or 48 hrs I can use my card.
Now it’s already 4 days and I can’t use. I need to go visit again the branch to ask what happened. Because customer service giving me also confusing answer

Worst bank ever, I have faced dispute transaction during online salik recharge, while I try with other bank credit card they didn't share my OTP and block my card, without knowing this I try with Dib credit card they approved and I got lose 5000 aed, when I approach their customer service, they simply says this is a genuine transaction, you may raise the concern with police. Trustless bank, no security for customers.

So bad customer service services.
Too long hold on call to reach one of the CSR. The same as well for the live chat. And after reaching one of the CSR on the live chat, he says he cannot help me and this channel only for the bank offers. Seriously!!!!
Last thing is that the online banking application have so many tech issues.

Not recommending this bank for any one.

They don't respond on a call and email. Whole day I've been calling them, their line is always busy answering another call. really for the whole day?
Even on the dib contact number it's hard to reach out.
Please be responsible. And answer all the calls.

My experience is with Burdubai branch DIB.

I had a credit card which I wanted to cancel. They made me visit the bank again and again atleast 5 times to get this done. What other bank do in 7 days these people took 3 weeks. Somehow there is a lot of customers but only 1 to 2 customer care people.and that they take a lot of time with 1 person.

They don't respond to calls or emails promptly. Their call banking service is a disaster. I have been living in Dubai for 14 yrs but this is the worst bank experience ever. Would never recommend this bank to anyone. And when I look at reviews, I find that there is a lot of negative reviews but I guess they care less .

The only person who cared atleast little bit was the lady bank manager. Other people don't respect others valuable time

The worst bank ever
My advice for you if you want to be relaxed and zero anxiety dont deal with them

worst bank ever!!! been in the bank for nearly 4hrs. customer service is so poor. already a lot of customers waiting but only few tables are open. for 1 customer they are taking at least an hour to finish. this is the worst customer service given.

Sharjah tasjeel DIB BANK branch
Customer service team doesn’t care about the customer at all. They searching the reason to send you another place and the staff lady manager behaviour is very bad.. totally disaster and worst experience

Very bad service and they took a long time and the customer care girls chatting and laughing with the manager!

Today I went to visit dubai Islamic bank dubai mall branch,, because of updation I faced a lot of issues,, that is fine it happen sometimes,,,, it can be understandable but today I went to bank to check about my closer letter because 1st of July after getting my salary I put request to close account,, the way duty manager talk to me was very rude ,,, well they r sitting thier to surve customers not to misbehave with people,, I hated this experience,,,

Hi ,
This is the Mirdif branch
Worst bank as i m waiting in the branch from last 2 hrs and still my number is in waiting . Very slow system . The assistant manager is gud for nothing .
I don’t k ow in a day how many customers they can attend .
Brishti 0526658089

Dubai Islamic bank helpline is not helpful last Maney time am calling from my fone my balance is finish 2 time butt not connect to agent am need to talk to agent urgent butt am wasting my money am not happy

July 19 when am trying to reach your call center, spending money to buy a load and to call, waiting for 1 hour to be on hold to speak to your agent but useless no one attended, I went personally to a bank to file a complaint but as per them only thru call center, why I went to bank for them to assist a complain not to bounce back to call center, am -2249 in my account, your deducting this amount after your system upgraded? Giving me a long list of statement of account to check? despite of getting sms in every transaction/purchase all I know my money is updated, what is the use of your sms? This is a big money that your taking from your clients. Still hoping for your quick action to resolve this issue.

DIB customer is a nightmare! The phone banking specially. Wasting our time as they will put you on hold for too long and you're line suddenly cut off after a long waiting.
They have problem with thier system and they keep deducting amount from my debit account though i paid full of my credit card. I visited thier office branch in IBN waited too long in the queue and at the end, they will just tell you to call the call centre. Nightmare nightmare!!!! And until now it's not solved yet. It's been a month since the system upgrade !!!!