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DianhuaChina.com Reviews 

1,252
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

I would give this service a zero if that were an option. I added more money to my account because I was unable to call Shanghai, China, but the service still did not work. When I placed the cal... See more

Company replied

Rated 5 out of 5 stars

I have used $5 per month for free calling in Dianhuachina.com for two or three years because my elderly parents can use traditional phone only. My father passed away at his 94 years old. My mom is 90... See more

Rated 5 out of 5 stars

The most convenient phone card I have ever had. High recommend, it's really great to have a company still focused on phone card while cell phones are so popular, and everyone seems to be using social... See more

Rated 5 out of 5 stars

The price is cheap, the answering staff is very patient to answer questions, I asked a lot of questions, she was very patient and answered, I bought a calling card very satisfied, I hope everyone who... See more

Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

About DianhuaChina.com

Written by the company

DianhuaChina.com is an international telecommunications website dedicated to Chinese immigrants all over the world. DianhuaChina.com helps Chinese keep in touch with everyone back home through a wide range of services: prepaid credit, monthly plans, and mobile recharge. Founded in 2008, DianhuaChina.com has always successfully accomplished its mission: bringing people together regardless of their location.

For more info, visit:

We're here to help!

Written by the company

24/7 Customer Service

International Calling to China

Free Calling Apps | 100% Quality Guarantee



  • No hidden fees
  • Pay only for the minutes you use. No hidden charges or other fees.
  • 1 Minute Rounding
  • You will be charged for your calls by 1 minute rounding. ⁦
  • $5⁩ Minimum Order
  • Try Voice Credit for a low minimum order and enjoy long international calls.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

All reviews

(1,252)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Why the China long distance call…

Why the China long distance call monthly plan not exist anymore? We used this feature to call grandma/ senior people who do not use smart phone? Or we chat is free.
I am looking forward your company get the monthly plan back. Thanks

8 January 2024
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Shine,

Thank you for taking the time to share your feedback. Indeed, the Monthly Plan is not available for purchase anymore, for now at least. This happened due to the recent cost increase for China imposed by our partners.
If you are subscribed to our emails, you'll be notified if the Monthly Plan will be available for purchase again.

Thank you for your understanding!
DianhuaChina Team

Rated 1 out of 5 stars

Only got 3G connection in Sweden for the eSIM I purchased and the connection was not stable. Very disappointing experience.

Correction: not even 3G! Basically it is useless in Stockholm, Sweden.

11 December 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Tony,

Hello and thank you for taking the time to review our services! We are sorry to see that you experienced issues while travelling to Sweden.
Connection can be influenced by numerous factors, such as network selection, device capabilities or coverage. Therefore, when experiencing issues, we recommend contacting our Support Team directly, so that we can offer the necessary assistance. For any questions, they are available 24/7!

DianhuaChina.com

Rated 2 out of 5 stars

I just bought voice credit on in-app…

I just bought voice credit on in-app purchase. It is 6.16 but was charged 9.16 from Apple Pay. I was not reminded of extra charge when $6 was pop up. it is weird!!!!

5 November 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Yi Ding Yuan,

Thank you for reaching out! Considering these are in app purchases, we recommend you to contact Apple, as we did not apply the taxes.

If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact

Have a nice day,
DianhuaChina.com

Rated 1 out of 5 stars

I paid $6.52 just to get $5 credit

I paid $6.52 just to get $5 credit? Why am I, as an iPhone user, has to eat the Apple tax? It doesn't make any sense.

2 November 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Rico,

Thank you for reaching out! Considering these are in app purchases, we recommend you to contact Apple, as we did not apply the taxes.

If you have any other questions related to this, please contact our Customer Support Team, available 24/7: https://dianhuachina.com/contact

Have a nice day,
DianhuaChina.com

Rated 2 out of 5 stars

The rate keeps increasing and it is…

The rate keeps increasing and it is already 250% of the rate in 2022.

26 October 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Jane,

Thank you for reaching out. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.

You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan

Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.

Keep in touch!
DianhuaChina.com

Rated 1 out of 5 stars

The person I talked to for assistance…

The person I talked to for assistance was out right rude.

3 October 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hi Robert,

We are sorry that the interaction with our Customer Support agent has left you with that impression, he was only trying to help by explaining facts and has sent the information to the Technical Support team, so they can further investigate the issue.
Another acces number was provided to you, and we hope your calls are now going smoothly.

Thank you for being with us!
DianhuaChina.com

Rated 5 out of 5 stars

Not the best pricing

Not the best pricing. But voice quality is good. Connects well every time. Numeric pass codes went through well to the receiving end Unerrored.

30 September 2023
Rated 1 out of 5 stars

Becoming too pricy

The rate has become too pricy. I won't use it as much, if at all, in the future.

30 September 2023
DianhuaChina.com logo

Reply from DianhuaChina.com

Hello,

Thank you for reaching out. The rates go up and down according to the costs on the local market. They reflect a certain market dynamics.
If you've subscribed to our spam-free newsletter you'll be notified when rates go down.

You can get a better price with a calling plan, that can be canceled when you don't need it any longer, with no penalties: https://dianhuachina.com/calling-plan

Also, there are ways to get free credit:
- Offers by email (bonuses and discounts)
- Thank You points on every purchase, that can be converted into Voice Credit they amount to 1000
- Referral code for your friends. Every time a friend places his/her first order on the website using your referral code, you get $5 worth Thank You points in your account.

Keep in touch!
DianhuaChina.com

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