I was just after a reasonable electricity provider & I thought Diamond Energy was OK until I received today's notice of an increase of 65% in the supply charge. Yes, 65%! I have been a customer less t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have had to contact the company as my bill was excessive. the person was not really helpful telling me that I would have to have the meter reread at a cost of $89 I didnt want any extra expence so w... See more
Company replied
1 star is bad & had I been able to give no stars I'd have been more satisfied. I spoke with Veronica in an attempt to ascertain why my quarterly bill was over $500. This was twice the amount for the... See more
Company replied
I'm constantly frustrated when trying to understand my bill. I can't work out where or how the the different costs come from. I wonder if this complexity is a deliberate strategy to confuse consume... See more
Company replied
Company details
Information provided by various external sources
Diamond Energy is an electricity retailer supporting renewable generation derived from Australia’s pure resources. We are an electricity retailer committed to helping you save energy and save on your bills, not just trying to sell you more electricity! As a generator and retailer, your support helps us continue to deliver more renewable energy to the grid.
Contact info
Level 1/695 Burke Road, 3124, Camberwell, Australia
- 1300838009
- customerservice@diamond-energy.com
- diamondenergy.com.au
2.1
Poor
420 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The consultant was professional…
The consultant was professional friendly and eager to help.
30 December 2019
Unprompted review
Reply from Diamond Energy
Hi Karl. Thanks for leaving a review, and mentioning our customer service specialists! You’re right, they are always professional and helpful! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
The only downside is that I was not…
The only downside is that I was not advised that my solar panels were failing. The bill is difficult to decipher
19 December 2019
Unprompted review
Reply from Diamond Energy
Hey Judith. Thank you so much for taking time out of your busy day, to leave us feedback. We are currently looking at easier ways for customers to be more engaged with their account and bills. So we will definitely take your great feedback on board! Kind Regards, Diamond Energy.
Amazing customer service!!
2 December 2019
Unprompted review
Reply from Diamond Energy
Hey Maria! Thank you so much for your wonderful review! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. Excellent customer service is integral to our ethos as an Australian based renewable electricity company! Kind Regards, Diamond Energy.
Good customer service
Good customer service. Informative accounts that are relatively straightforward.
29 November 2019
Unprompted review
Reply from Diamond Energy
Hi Steve. Thank you for your feedback! Having your support makes a huge difference. If there is any way we can further assist you with your electricity bills, please don't hesitate to reach out and contact us. Kind Regards, Diamond Energy.
The best thing about dealing with DE is…
The best thing about dealing with DE is that I can call a number and deal with a real person immediately without having choose from lots of options and listen to all sorts of disclaimer, recording etc messages. These staff seem to be able to resolve my issue quickly and efficiently because they are knowledgeable.
22 November 2019
Unprompted review
Reply from Diamond Energy
Hey Stephen. Thank you for taking time out of your busy day to leave a review. We are over the moon to hear that your experiences with us over the phone have been nothing but amazing! We pride ourselves on delivering exceptional service for each of our customers across Australia. Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Exceelent service and courtous helpful
19 November 2019
Unprompted review
Reply from Diamond Energy
Hi Ray. Thank you so much for your kind words! At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you value our Australian based customer support team. If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Great phone service.
18 November 2019
Unprompted review
Reply from Diamond Energy
Hey Robert! Thank you for your feedback! It's always great to hear that you received outstanding and memorable service over the phone from our Melbourne based support team. We pride ourselves on personalised service for each of our customers across Australia! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
The Customer Service I have received…
The Customer Service I have received from Diamond Energy is of the highest quality thanks to Dalia Granot. Diamond Energy have a Treasure
18 November 2019
Unprompted review
Reply from Diamond Energy
Hi Richard. Thank you for taking time out of your busy day to leave a review. We are over the moon to hear that your experiences with us have been nothing but amazing! Thanks also for mentioning our customer service specialist Dalia, you’re right, she is an exceptional addition to the team and is a treasure! We have passed these kind words on to her and we know it will brighten her day! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Diamond Energy has been great at setting up my new account
Diamond Energy has been great at setting up my electricity account when I shifted from a big, CSG-supporting institution. It was so nice to speak to the same friendly customer service person and see them guide this transition through quickly and easily. So glad to be part of a clean, green electricity company that’s human-scale.
16 November 2019
Unprompted review
Reply from Diamond Energy
Hey Sally! Thank you so much for your kind words! It's always great to hear that you received outstanding and memorable service from our Melbourne based support team. We pride ourselves on personalised service for each of our customers across Australia! If there is any way we can further support a fresh, new customer like yourself, please don't hesitate to get in contact. Kind Regards, Diamond Energy
I’m really happy with Diamond energy-…the way of the future
I’m really happy with Diamond energy- competitive pricing, great service, and most importantly ethical and sustainable- the way of the future!
16 November 2019
Unprompted review
Reply from Diamond Energy
Hi Suzanne! We love to go over and above for customers like yourself, so it's great to hear that you acknowledge the value in dealing with a well-informed, friendly and local customer support team. Additionally we're very happy to hear that we are able to offer you a rewarding price structure that simultaneously supports the development of Australian renewables. Supporting renewables doesn't have to cost you more! Kind Regards, Diamond Energy.
What's to say...They are Diamonds.
13 November 2019
Unprompted review
Reply from Diamond Energy
Hi Scott! Thank you so much for your kind words! The team here at Diamond Energy is thrilled to hear such good feedback, and we’re proud to hear you call us Diamonds! We have passed all these kind words on to the Team and we know it will brighten their day! Kind Regards, Diamond Energy.
JUST GREAT SERVICE AND QUICK SUPPORT
JUST GREAT SERVICE AND QUICK SUPPORT
KEEP THE GOOD WORK
13 November 2019
Unprompted review
Reply from Diamond Energy
Hi Joseph, Thank you so much for your wonderful feedback! It's wonderful to hear that you value Diamond Energy's great service and quick support! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Best energy retailer I have ever dealt with.
Superb customer service.
28 October 2019
Unprompted review
Reply from Diamond Energy
Hey Kim, Thank you so much for your kind words! The team here at Diamond Energy is thrilled to hear such good feedback, and we’re proud that you think of us as the best energy retailer you have ever dealt with . If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
Customer service is great
Customer service is great. One of the better deals For those with solar
28 October 2019
Unprompted review
Reply from Diamond Energy
Hi Ren, Thank you for your feedback! Although it is great to hear that you are happy with the customer service provided to you , at Diamond Energy we pride ourselves on delivering 5 star service! One of our staff will be in contact soon, to see if there is any way we can support you with your electricity bills. Kind Regards, Diamond Energy.
personalised service.
Having a direct line to speak to a person from Diamond, who knows their product - and if they don't know something - they get the relevant person to call.
Always courteous, helpful and timely. Trustworthy.
27 October 2019
Unprompted review
Reply from Diamond Energy
Hi Julie, Thank you so much for your kind words! It's always great to hear that you received outstanding and memorable service from our Melbourne based support team. We pride ourselves on having informed employees that provide helpful and timely service for each of our customers across Australia! Kind Regards, Diamond Energy.
Good deals Easy to communicate with
25 October 2019
Unprompted review
Reply from Diamond Energy
Hey Magan, Thank you for your feedback! It's wonderful to hear that you value the service and deals provided to you by Diamond. We are proud to offer you a rewarding price structure that supports the development of Australian renewables. Although it is great to hear that you are happy with the current service, at Diamond Energy we pride ourselves on delivering 5 star service! If there is any way we can further support you with your electricity bills, please don't hesitate to get in contact. We would love to hear from you! Kind Regards, Diamond Energy
The man was very helpful and hopeful…
The man was very helpful and hopeful that all works out
24 October 2019
Unprompted review
Reply from Diamond Energy
Hey Fay! Thank you so much for taking time out of your busy day, to leave us feedback. At Diamond Energy we love to go over and above for customers like yourself, so it's great to hear that you found the staff to be helpful and empathetic! We have passed these kind words on to the team as we know it will brighten their day! Kind Regards, Diamond Energy.
Thanks for keeping in touch until my…
Thanks for keeping in touch until my issue was resolved.
24 October 2019
Unprompted review
Reply from Diamond Energy
Hi Mark. Thank you for your feedback! Although it is great to hear that you are happy with the current service, at Diamond Energy we pride ourselves on delivering 5 star service! Please don’t hesitate to get in contact if you ever need further assistance with your electricity bills. We would love to go over and above for you! Kind Regards, Diamond Energy.
Helpful
Helpful, reliable, economical and do not seem to outsource to foreign countries but stay in house in Australia.
23 October 2019
Unprompted review
Reply from Diamond Energy
Hey Alan. Thank you so much for your kind words! It's wonderful to hear that you value Diamond Energy's helpful and reliable customer service team! Additionally, Diamond Energy is proud to generate 100% renewable electricity from our assets and have an Australian based customer service team. It is fantastic that you also value this! Supporting renewables doesn't have to cost you more! If there is any way we can assist or support you with your electricity bills, please don't hesitate to reach out to us. Kind Regards, Diamond Energy.
Thank you for making my experience with…
Thank you for making my experience with Diamond Energy simple from the get go. Customer service is amazing. Keep up the great service.
19 October 2019
Unprompted review
Reply from Diamond Energy
Hi Rebecca. Thank you so much for your kind words! It's wonderful to hear that you value Diamond Energy's friendly and high quality customer service team! We do pride ourselves on making the customers experience as easy and hassle-free as possible so are thrilled that you're satisfied with this. Additionally, in the current political climate we at Diamond believe that it is especially important to be transparent and efficient in helping customers understand and manoeuvre the electricity industry. Kind Regards, Diamond Energy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.