UPDATE!!!! Denise for diamond CBD also their other company CBD MALL made it right and sent me my order she was top notch and handled it quickly even sent it ups 2nd day air. I tried their 7-hydroxy an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Long term customer (2021). They switched from a shipping box to a plastic envelope. People steal the contents during shipping. I have contacted Diamond CBD 3 times over 2 weeks about the missing shipm... See more
Company replied
They have a large aray of products to pick from and great prices. However customer service is lacking. I was sent a wrong product, sent an email to the email provided and never heard back. Edit- ch... See more
Company replied
I have been a customer of Diamond CBD for over 6 months and I enjoy the gummies and the Hydroxy 7 tablets. The shipping is pretty fast too. I wish the prices were a little lower.
Company details
Written by the company
America's most trusted CBD Oil manufacturer of hemp based CBD oils, CBD vape oil, CBD edibles, CBD gummies, CBD creams, and more. Hemp derived, all-natural CBD with no THC and independent 3rd party lab reports.
Contact info
Griffin Road 3531, 33312, Fort Lauderdale, United States
- 305-615-1194
- support@diamondcbd.com
- diamondcbd.com
4.0
Great
197 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diamonds and Sugar
I have purchased from Diamond CBD a couple of times and have been delighted each time. They are quick to process and deliver the product. The first time I purchased their THCA Diamonds, I had a question above usage. The chat was quick and to the point. The products are top rate. They have made me a believer of the diamonds and sugar concentrates.
25 February 2025
Unprompted review
Reply from Diamond CBD
Thank you, Luis! We’re thrilled to hear you’re enjoying our THCA Diamonds and Sugar concentrates. We appreciate your support! 💎😊
Diamond CBD is amazing!
Diamond CBD is my favorite place to purchase all of my CBD needs. The prices are always excellent, and customer service is always top notch. I will never shop anywhere else.
1 March 2025
Unprompted review
Reply from Diamond CBD
Thank you, Allison! We’re so glad to be your go-to for all your CBD needs. We appreciate your kind words and loyalty!
Best Service
Fast delivery, great service, and well packaged. Always has coupons and deals too!
Definitely a great service.
11 March 2025
Unprompted review
Reply from Diamond CBD
Thank you, Michael! We’re glad you’re happy with our service, delivery, and deals. We appreciate your support!
I am so glad I tried Diamond CBD
I am so glad I tried Diamond CBD. I have purchased products from different online shops and I love the product here...top quality, convenient and discreet. I'm definitely buying from them again.
14 February 2025
Unprompted review
Reply from Diamond CBD
Thank you, Karen! We’re so happy to hear you’re enjoying our top-quality products. We look forward to your next order!
I was too scared of the local weed…
I was too scared of the local weed shops, so of course I was gonna try ordering online. After several negative experiences with another company, Blue Moon Hemp, I found this site by Googling. Man, I should have started out my CBD journey with them! I love all my interactions/ purchases with them so far! And even the one negative experience was made better by their customer service.
1 February 2025
Unprompted review
Reply from Diamond CBD
Thank you for sharing your experience! We’re so glad you found us and that we’ve been able to make your CBD journey a positive one. We appreciate your trust and support!
These are awesome
These are awesome. I can now sleep well at night. I love them. I’m also a subscription that gives me free shipping. Great company.
11 March 2025
Unprompted review
Reply from Diamond CBD
Thank you, Bethany! We’re so glad our products help you sleep well. We appreciate your support and love having you as a subscriber! 😊
Reply from Diamond CBD
Thank you, Linz! We’re so glad you’re happy with our products, service, and pricing. We appreciate your support!
Hands down the best deals and great…
Hands down the best deals and great customer service . Made countless orders and never any issues. 5/5
3 March 2025
Unprompted review
Reply from Diamond CBD
Thank you, Caylan! We’re thrilled to hear you’re enjoying our deals and service. We appreciate your loyalty and support!
Really nice products!
Really nice products! I'm a lightweight when it comes to strong stuff.I usually buy HHC vapes.They give you a good buzz without being overpowering.Plus I don't get paranoid.Great stuff! Fast shipping! Check it out I'm glad I did!
7 March 2025
Unprompted review
Reply from Diamond CBD
Thank you, Bill! We’re glad our HHC vapes are the perfect fit for you. We appreciate your kind words and are happy to hear you’re enjoying our fast shipping!
Cancelled order without notice.
They put out an ad on Facebook for a free $25 gift card to their website, so I signed up and received it. I browsed the website but didn't buy anything, so they sent me a coupon for 40% off my order. I went ahead and made a purchase and used my gift card plus the discount. The next day they cancelled my purchase without notification. I guess they don't want to honor their deals after all. Their prices are terribly inflated and if that's not bad enough, if their OWN discounts bring the price too low they'll just cancel your order.
25 February 2025
Unprompted review
Reply from Diamond CBD
We appreciate your feedback and would like to clarify the reason for your order cancellation. Our billing department identified that the shipping address provided was a hotel room, which is against our policy for redeeming the free gift card. To maintain fairness, we require gift card redemptions to be sent to a residential address, which we communicated to you on 2/26/25 via E-mail to which you responded "I don't live at that address. I will be leaving negative reviews every where I possibly can."
We also informed you that we could proceed with shipping to an eligible address, but you chose to decline. As a result, Order #2398295, totaling $9.98, was canceled and refunded in full. However, your gift card remains active and available for future use.
If you have any further questions, please feel free to reach out.
Have a nice day.
5 days to ship.
5 days to ship.
I could have driven there and back already.
Not the first time, but will be the last.
21 February 2025
Unprompted review
Reply from Diamond CBD
We appreciate your feedback and understand your concerns regarding the shipping timeframe. Our standard processing time is up to 72 hours before shipment, and delivery times vary depending on the selected shipping method. We do offer expedited options, such as UPS 2-Day Air and priority processing, for those who require faster delivery.
If you ever need assistance in selecting a shipping option that best meets your needs, please do not hesitate to reach out. We value your business and appreciate the opportunity to serve you.
They sent a defected product
They sent a defected product, they were very slow in accommodating me regarding a refund, and when I did get the refund they were $9 short….apparently they charged me for shipping. I was very disappointed in the product I got. I won’t be doing business with them again.
30 January 2025
Unprompted review
Reply from Diamond CBD
Dear Carol Hanratty,
We have refunded you for the shipping charge ($7.99) on your order for the 6000mg D8, HHC, THCP Vape Pen - Blue Dream - Hybrid - 6ml - Fresh.
Have a nice day.
Excellent customer service and amazing…
Excellent customer service and amazing delivery time!
7 February 2025
Unprompted review
I absolutely love Diamond CBD
I absolutely love Diamond CBD! They have been my go-to for years. I have trouble sleeping and their CBD/Melatonin gummies help so much with that. Their customer service is also top notch. There was an issue with USPS delivering my package and they sent it back to sender. Elle in customer service at Diamond CBD 💎 helped me out and had my item reshipped. 10/10 for me!
21 January 2025
Unprompted review
Diamond CBD: Weak Products, High Prices
Honestly, I was pretty disappointed with Diamond CBD. I spent over $200 on various products, including their Live Resin line, and none of them delivered noticeable effects.
Their prices are also higher than many other brands I've tried. I'd recommend exploring other options before considering Diamond CBD.
There are plenty of other companies out there with better quality and value.
10 January 2025
Unprompted review
Reply from Diamond CBD
Thank you for sharing your honest feedback. We’re sorry to hear that our products didn’t meet your expectations, especially after exploring multiple items from our Live Resin line. We understand how important quality and value are to our customers, and your input helps us continue to improve.
We genuinely appreciate you giving our products a try and hope you might consider us again in the future. If you ever have questions about our products or need assistance, please don’t hesitate to reach out.
Thank you again for sharing your thoughts.
Great Products but High Prices
I've used Diamond CBD for years and the products are always great, but the prices have really skyrocketed in the last year or so. They are constantly running sales, but to the point that it really doesn't matter because they are literally always available. The 'full price' is just there to make you feel better for paying $60. With the constant sales, the product is always $60. You are not getting a deal.
That said, the products are good and that's why I continue to use them. Also all CBD items are super expensive, so they aren't outliers here.
9 December 2024
Unprompted review
unreliable shipping
was told by ai response team and website would take 2-5 for shipment but ended up waiting a longer period of time
30 November 2024
Unprompted review
Reply from Diamond CBD
Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience caused by the delay in your shipment. While our standard processing and shipping timeframe is typically 2-5 business days, the holiday season can sometimes bring unforeseen delays due to increased order volumes and carrier demand. We understand how frustrating this can be and appreciate your patience.
To assist you better and provide a more detailed update, could you please share your account information or order number? This will allow us to look into the situation and ensure it is resolved promptly.
Additionally, we want to assure you that our team is made up of real people dedicated to supporting you.
We truly appreciate your understanding during this busy time and remain committed to ensuring you have the best experience possible.
CHill Pill user
I have been purchasing cbd/ delta 8 capsules for a few years now. One batch i purchased was just hit or miss working for me. Elle in customer service sent me a new bottle to try. They work! and now sending me replacements. Easy Peasy. I was nervous i had to switch companies to find a different product, but I'll stick with diamond for the near future. Thanks for making everything right and helping me to sleep!
22 October 2024
Unprompted review
I couldn't be happier
I couldn't be happier, Diamond provides quality top shelf. As long as the quality continues to be delivered, Diamond will continue to have my business. Thank you for providing the quality
7 October 2024
Unprompted review
I haven't made a purchase yet but the…
I haven't made a purchase yet but the customer service is amazing shari is an amazing person helpful sweet and patient and very knowledgeable I plan on making a purchase all because the help and information shari bestowed upon me thanks so so much
19 September 2024
Unprompted review
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