Diamond Bus Reviews 582

I'm 62 & disabled on a walking crutch my friend who was with me in her 70s & disabled with COPD catching the bus at minster Rd stourport to Kidderminster no:3 9.33am bus arrived 2 ppl got on we was half a length of the bus cause we was walking to the bus stop when it came so he must of seen us he drove of before we got to the door same thing coming back 11.30 walking to the Kidderminster bus station I was afew yards away the bus had left the bus stop I put my hand up to him he acknowledged me with a nod of his head saying no he had NOT left the station its a disgrace no customer thoughtfulness to those who are disabled might let the shuttle paper know bus service towards customers gone down hill

Bus service has become very unreliable and late.
002 from Merryhill to weoley castle

Wanted to catch a number 3 from Stourport to Kidderminster at lunchtime on 19/1/23. The scheduled bus never arrived and neither did the next one. I finally caught a bus 45 mins later. Very poor service which seems very common for this company.

One star seems generous!

Several problems in the recent mo.ths, refusing access with a bike,
Company policy that even mangers admit totally contradict themselves...

Exreammly Rude bus drivers, ni respect for my loyalty as a customer using your buses over 5 times a day !!

Always THE SAME bus driver arrround 11:30 on 21st

Always him that causes me problems

No regard for customer loyalty. They have just axed the 163 Bury to Manchester service because profits are more important to them than serving the people. How are people meant to get to work?

Busses are almost never on time. Most scheduled slots no bus ever turns up. Busses are in poor repair. Have regularly waited an hour for a bus scheduled for 12 minutes apart.

Only reason I use it is its the only option for where I need to get to.
Cannot wait for this company to go under and the routes go public.

I have a swift card and have not had any issues until today with Diamond Buses refusing the pass. The driver didn't even let me pay the fare back home so I ended up having to get a taxi home. As a result I've now had to order a new swift card which covers Travel West Midlands and also Diamond Buses so that this issue doesn't happen again leaving me out of pocket. If I could avoid using this service I would but it's the only bus service that seems to serve our area at the time I require it for my voluntary job.

Pathetic!! Wait for 2 hours most of the time in the cold. Absolutely unprofessional!!

I wish I could give zero stars. This company are an absolute disgrace. My daughter relies on the 37 bus for socialising and travelling to and from college and is regularly waiting over an hour. Even the buses showing as ‘live’ on the TFGM website fail to arrive. I have now started to get the train into work as I can’t possibly rely on a bus turning up. Diamond buses either you do not understand the misery and frustration you are causing, or you simply don’t care.

Nec sacco kbt 973

Simply pathetic

This bus company is a joke waiting 1.5 hours for a 471 to get to work and 2 don't turn up and the one that did was 10 minutes late,and when you complain about this it falls on deaf ears joke of a company

Diamond buses are the absolute pits, since they started running the X50 Piccadilly Manchester to the Trafford Centre route it has been terrible, I am a pensioner still working and travelling from Piccadilly to Guinness Road and it is a rubbish service, rarely on time very often late, not unusual to be 10 minutes or more late, and sadly it quite often does not turn up at all, and I have to use it twice a day. Yesterday the 10th January I left work at 3-20 pm to get the 3-30 pm bus on Guinness Rd, it did not arrive so me and the other 5 passengers waited for the next one due at 4pm , it turned up at 4-10 pm, and this is how they run their buses, they are reliably unreliable !
How GMPTE can let them continue running this service is beyond my comprehension. this bus company ought to be ashamed of how they run this service, sorry non-service.
From the now, Grumpy old man

X50 bus from cargills trafford park is so so bad they have no timetable or anything absolutely insane. The live bus times are usless this company is a fraud

the diamond buss app said there will be a buss at 7:22 and both still at trafford center at 7:34… always late never on time

Ever since Diamond buses have taken over the local bus routes the service has been diabolical. I waited an hour the other day, the 471 is supposed to be every ten minutes, I've got slipped discs in my spine, and waiting so long for a bus made me I'll. There are old people stood around for long periods of time, in the cold weather, with no seating, just waiting for the bus to make an appearance. It's disgusting. We are living in a time where we are very aware of the climate change, and were using public transport is encouraged. At least provide a good, reliable service first. No wonder people would rather go into debt, and finance themselves a car, because the public transport in this country is unreliable, disorganized and an embarrassment to society

Drivers are rude and bad mannered. Their standard of driving is appalling, I wouldn't use a Diamond bus if my life depended on it!
Avoid, avoid avoid.

This is the first time using a diamond bus as the route has been taken over from stagecoach.
The timetable on the website for the holidays was vague . I went by the Monday to Friday hours as the tfgm site correlated with this.
I was waiting at the longsight slade lane bus stop for the 9.49 bus. When this did not arrive I went on the website and found the tracker. The bus was actually due at 10.07 which I presumed was different hours due to the holidays. The bus eventually arrived at 10.15.
I am currently on this bus and feel the need to complain about the revolting state of the bus. The smell is just about tolerable. I have never been on a bus this dirty in my entire life.
This is not just a case of 1 or two days of not cleaning. I can see that the build up of dirt on the floor and in the footwells and on the seats shows this never gets cleaned. I am now worried this smell will stick to my clothes . It’s an absolute disgrace!

This bus keep taking amounts of money out of my bank when I don’t catch a dimond bus in that week or day