The application keeps freezing and running very slowly, even though my internet connection is solid. I have been using it for years but have hardly had any exciting wins, and the bonuses are very diff... See more
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during lunch I opened cool-off page #93984; time-out was active at Sat 22:26 but casino login still worked. KYC status hid the next step after another refresh.??
This platform was one my very first online platforms and I've never stopped coming back. The service and bonuses are like no other around! Thanks!!
Live chat took 7 minutes to tell me my cashout failed but couldn't name which document was rejected. Just kept sending me back to resubmit everything.
Company details
Written by the company
Roy Casino | Instant Withdrawal Casino
Contact info
Germany
- diamondavenue.space
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Deposited 50 pounds on Tuesday but my…
Deposited 50 pounds on Tuesday but my balance still shows the old amount. Support said to wait 24 hours, its been 3 days now and nothing changed.
Playing on mobile and the app just…
Playing on mobile and the app just kicked me out randomly. Had to log back in but the game state was lost. Really frustrating when you're in the middle of something.
Sent money in on Friday evening and the…
Sent money in on Friday evening and the account balance never reflected it. The help desk took forever to respond and when they did they just told me to refresh my browser.
The history page is missing entries…
The history page is missing entries from this week even though the money clearly moved in and out. Support says everything is normal but tbh this feels like poor record keeping on their end.
My deposit cap was supposed to be 100…
My deposit cap was supposed to be 100 but I managed to put in 300 within an hour. Live chat blamed a system delay, should have been instant like everywhere else.
Provided all my identification…
Provided all my identification documents for verification as requested. A week passes and now they're asking for the same documents once more. Their system seems broken.
Cashed out 1200 and it arrived as two…
Cashed out 1200 and it arrived as two separate payments without any warning. Support said this is normal but I had to contact my bank to understand what happened.
Tried to cash out Monday night and the…
Tried to cash out Monday night and the system said 2-3 business days. Called support on Thursday and they told me it takes a week, then changed their answer to 48 hours. Very confusing.
Live chat took 7 minutes to tell me my…
Live chat took 7 minutes to tell me my cashout failed but couldn't name which document was rejected. Just kept sending me back to resubmit everything.
Tried to withdraw 400 euros and they…
Tried to withdraw 400 euros and they broke it into smaller amounts without telling me. The support team couldn't explain why this happened or when theyd finish.
I read the bonus conditions they…
I read the bonus conditions they emailed me, then checked the account page and the expiry date was different. One said 30 days, the system showed 20. No one could explain which was right.
Submitted withdrawal request and the…
Submitted withdrawal request and the system said 2 to 3 business days. After 5 days I emailed support and they said it was in progress but couldnt tell me when it'd arrive.
Complained about a withdrawal delay and…
Complained about a withdrawal delay and support replied with standard text that wasnt relevant. Chat window closed before I could clarify what I meant.
Support told me my 800 withdrawal was…
Support told me my 800 withdrawal was approved, but then it showed up as 400 now and 400 next week. Not a word about that arrangement before I confirmed the request.
From the cashier page
From the cashier page: Cashback showed 120 Euro then the cashier page listed zero cashback nothing clear after that
Seriously
Seriously, Verification list was empty until I requested a 150 EUR cashout not exactly helpful
no thanks
no thanks, My 100 € casino withdrawal moved from pending to paid, then stopped there not exactly helpful
Quick one
Quick one: Verification list was empty until I requested a 150 € cashout
While the train was late
While the train was late, Mobile casino kept sending me back to the lobby after one spin:/
Again.
Again.. Cashback showed 290 € then the cashier page listed zero cashback
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