Diageo Reviews 34

Absolutely ridiculous the whole UK on trade cannot get Guinness glasses to serve their product!!
Also limited to 12 glasses per outlet pathetic. When you have to charge for a premium beer you must have the correct glassware to pour it in.
To the customer it is the venue that gives a bad impression.
Sort it out now!!

Diagio has ruined the famous brands

All reduced in strenght

The following should be 40% or above

The following has been weak for years

Gordon’s Gin
Bacardi Rum
Captain Morgan’s Rum
Smirnoff Vodka

The other joke is the flavoured rums are only 35% and other spirits are even less.

I purchased 8 pack of Guinness and 5 of the cans were flat when poured. I send in pictures of batch codes time of production. After many emails, I have received a 5 Euro voucher in post. I find this shocking since that would not even compensate for 2 cans. I found the customer service terrible after I took the time and effort to highlight this issue. One I have experienced before but not to the extent of 5 cans out of 8 affected.

We thought we would try Guinness 0.0. We purchased a pack of 10 & whilst we enjoyed several cans. We encountered one can that was full of mouldy / yeasty lumps.
We took photographs before disposing of the vomit inducing liquid.
We sent a copy of the photos to Diageo / Guinness who advised that they can not process the complaint without receiving the packaging all of the products & the lumpy revolting liquid that should have been a beautiful can of Guinness.
As I had not retained the open can, refilled it & sent back, my complaint had no validity as far as they were concerned.
Good Luck if you buy 0.0 make sure you keep the lumpy liquid before complaining & sending back to the lovely Victoria in customer relations.

Singleton whisky bottle cork crumbled and broke when opening, Amazon wouldn’t replace. Distiller fobbed me off saying they would send a replacement cork! if I could remove it, cork broke up and pieces fell into the bottle. Poor service

The installation was terrible as Diageo used outside contractors left rubbish everywhere no staff training as the fitter didn’t know how to use machine when complained to area manager he was useless and rude machine started smoking in June 2023 Diageo no help stuck with £700 worth of products can’t be used for only the machine

Should hire the personnel instead of using criminal outsourcing companies such as "CPM international contact centre" which underpay, exploit and mob the workers!

Complaint regarding a faulty Haig Club bottle of whisky. As expected they found nothing wrong with it, even though the colour was too dark and it actually stung my mouth and throat.
Then to make matters worse the stupid person dealing with my complaint thought that replacing the bottle was a goodwill gesture. They couldn't care less, they are so big and of course profits are very healthy they don't give a toss about individuals. Customer Service Ha! They don't know the meaning. A company built on bull****

Terrible for dealing with issues and complaints. when you raise a query its closed in hours with the usual line its been passed on to the relevant people,still waiting folks. The rep is like the scarlet pimpernel never hear from him and when he does show its when know 1 is in the office he runs in takes a pic and out as quick. Being a free house doesn't suit diageo as they can not dictate what we sell.

Lacking customer consideration and support

Scandalous disregards for their customers.
For many people the Talisker 18 year old malt whisky is their favourite. I used to be a great fan of this.
But Diageo have just decided to put the price up by a disgraceful 120%. So it’s now £180 instead of £80.
Old long terms customers like me, they are saying. Can go and swivel, we don’t care, pay up or get lost.
Truly shocking way they treat us.

Useless, no customer support. I'm stuck with a defunct diageo cocktail machine and been requesting Pimms jugs and help since last year. I might just rid myself of all diageo products from my bar.

Diageo are an extremely large drink suppliers whose brands include Guinness and in my case specifically Guinness 0.0 alcohol free. For many weeks now they have claimed that the product is available following a withdrawal of the product due to contamination. This is NOT the case, i have been unable to purchase this from any of the leading supermarkets or online. I have contacted Diageo who have given no real reason for this problem and for all intents and purposes have been pretending that distribution has been fine. I have spoken to many of the managers of these large outlets who have agreed that usually their own systems will give some idea as to why and when the product will be available but in this case their information from Diageo is sketchy to say the least. I have continued to challenge Diageo but they have now started blanking my enquiries. I have suggested to them that they are probably not being as transparent or fair to its customers and outlets as it should. This blanking of my enquiries could possibly be seen as a deliberate attempt to avoid offering a truthful response as to why this product is still being held back ie: continued contamination issues? I have contacted the outlets main hubs so as to ascertain if this is a national issue which although my enquiries have not been exhaustive it does appear to be across the country. It has also been suggested that the issue might stem from the on going transport problems the UK is experiencing. If that is the case how come the shelves are still fully stocked with all the original Guinness products ? Diageo have suggested that the sales have outstripped demand, my argument to that is it is highly unlikely in fact almost impossible that the demigraph of alcohol free drinkers outstrips the alcohol drinkers and even if this were the case then Guinness should and would up production to maximise sales and profits. It is not right that a retail outlet can claim a product is available when it is not. Just by placing four cans on a supermarkets shelves does not constitute a product as available and it is time i was offered a reasonable and thorough explanation aswell as a consistent and reliable supply of the product and a guarantee that someone in my immediate area will have the product of which some will be reserved for me so that i am no longer spending hours trying to track down a product that clearly isn't as available as Diageo are suggesting.

Had bought two tanqueray blackcurrant royale gin with free glasses in a box, when I got home took them out discovered one of them was chipped, contacted them over this and they wanted photo proof of the said glass and I replied thrown it away, it is now 4 months since and still waiting for it to be resolved, SHOCKING!!!!