Ordered 18.20 with promised next day delivery. From Chorley Lancaster to Devon!! Fittings arrived as promised delivered by ups by 14.00 next day. Exceptional service, ups sent tracking, perfect pr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more
On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more
Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more
Company details
About Direct Heating Spares
Written by the company
Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:
We also deal with a vast array of quality UK brands, such as:
- Alpha Boilers
- Baxi
- Chaffoteaux
- Glow-worm
- Honeywell
- Ideal
- Main
- Potterton
- Siemens
- Vaillant
- Worcester Bosch
- And over 100 more boiler manufacturers!
Can't find what you're looking for? Simply call or email us and we'll be able to help.
Direct Heating Spares
Written by the company
- Genuine Parts From Over 100 Brands
- Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
- Expert Technical & Sales Support Everyday
- Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
- Order Before 7pm For Next Day Delivery
- As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
- Secure Express Checkout
- Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.
Contact info
Chorley North Business Park, PR6 7BT, Chorley, United Kingdom
- 0330 123 3707
- web@dhsspares.co.uk
- dhsspares.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Website was easy to use
Website was easy to use, competitively priced and my order arrived on time. Thank you.
19 June 2026
Great user experience
clear website ,ie description and part numbers
parts supplied were correct
prompt shipping and tracking
7 June 2026
Great service
The part was delivered quickly, and when I had a question I could phone and talk to someone, great!
18 June 2026
DHS had exactly the component I needed…
DHS had exactly the component I needed for my very elderly Baxi Bermuda back-boiler. I ordered and paid for it and it was delivered just a couple of days later. One very happy customer!
17 June 2026
The website was easy to use I found…
The website was easy to use I found what I wanted quickly and easily .The parts arrived in two days as stated very satisfied . Will definitely use the website again
17 June 2026
The customer service was great
The customer service individual was helpful, the delivery was prompt and the correct part arrived.
16 June 2026
Goods needed in a hurry and they were…
Goods needed in a hurry and they were dispatched for next day delivery 👍
16 June 2026
DHS Spares - plumbing parts
DHS Spares had the parts I needed in stock with the option for express delivery. Rapid dispatch as well and parts arrived on time and were well packaged. I would definitely use again.
14 June 2026
Always good service here.
Always good service here.
Only probs ever had was with the courier.
15 June 2026
My first port of call for boiler spares.
12 May 2026
Easy site to use.
13 June 2026
Easy ordering and quick delivery and…
Easy ordering and quick delivery and reasonable price.
10 June 2026
Ordered boiler parts late on a Friday
Ordered boiler parts late on a Friday. Delivered Monday afternoon by UPS. Boiler fixed. Happy wife.
12 June 2026
After the first part was lost in…
After the first part was lost in transit I must say what amazing service, within 24 hours of you guys finding out via a quick email,that parcel had been lost you had contacted ups kept me updated and also arranged a replacement which has been delivered all within 24 hours. Can not fault this company. Thank you
11 June 2026
Response and delivery second to none.
11 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Parts as shown on the website do not…
Parts as shown on the website do not turn up. Instead cheaper versions are sent and when I question it they said it will do the same job won’t it. I’ve asked for my money back, they said they would collect the part on Friday. It’s Monday and it’s still here.
9 June 2026
Reply from Direct Heating Spares
Dear Mr Stevens
Apologies that our courier has not turned up to collect the parts, we appreciate how frustrating this is. To help rectify this we have credited in full the item in dispute, you will see this back into the same account in 3-5 days. Our Commercial team is reviewing the product information and we will challenge our courier partner in regards to the missed collection.
Apologies again for the inconveniences caused.
Regards
Kay Harcombe
Head of Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.