Direct Heating Spares Reviews 

1,448
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 987 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the prompt and efficient delivery service, often receiving their orders quickly, sometimes even next day. People appreciate the accurate product descriptions, consistently supplied correct and genuine parts, and the excellent customer service. Staff are helpful in identifying parts and providing good communication, while the ordering process is noted as easy, with many finding the prices very reasonable. However, some customers also noted issues with delivery, specifically mentioning problems with certain couriers, a lack of tracking information, or significant delays in receiving their orders.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Customers consistently note positive experiences with product, praising the ease of finding required parts,... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of delivery,... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and the quick... See more

Price

Reviewers highlight positive aspects of price, consistently finding products and services to be reasonably or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered 18.20 with promised next day delivery. From Chorley Lancaster to Devon!! Fittings arrived as promised delivered by ups by 14.00 next day. Exceptional service, ups sent tracking, perfect pr... See more

Rated 5 out of 5 stars

We wasn't entirely sure of the part which was needed. The team were friendly, helpful and prompt with responses. It took a while of communication and gathering information but they never once gave up... See more

Rated 5 out of 5 stars

On Google Search, Direct Heating Spares were about the best price- well below list price- for the part I needed, apart from some very low offers from a couple of dubious looking websites. Ordering, pa... See more

Rated 5 out of 5 stars

Second order from them. Delivered next day, free postage, great price. You can get someone on the phone with only a short wait (under a minute). They sorted a small delivery issue on my first order... See more


Company details

  1. Boiler and Heating Service
  2. Heating Equipment Supplier

About Direct Heating Spares

Written by the company

Our passion is delivering the right spare part to you when you need it most. We stock spares from a wide range of boilers (including gas, oil, LPG and electric), as well as water heater and gas fire spares:

We also deal with a vast array of quality UK brands, such as:

Can't find what you're looking for? Simply call or email us and we'll be able to help.

Direct Heating Spares

Written by the company

Genuine Parts From Over 100 Brands
Where many competitors list reconditioned or replica parts, Direct Heating Spares only stock genuine OEM boiler and heating spares manufactured by the top brands you know and trust.
Expert Technical & Sales Support Everyday
Whether requiring help identifying a spare part or recommended replacements for obsolete parts, our dedicated support team are available via live chat, phone or email between 7am – 7pm (Monday to Friday) and also on weekends.
Order Before 7pm For Next Day Delivery
As we stock over 20,000 items in our UK warehouse, we are able to offer competitive prices on items across over 100 brands, directly to your door or over 3,000 collection points across the UK, when ordered as late as 7pm.
Secure Express Checkout
Our customers are able to buy genuine parts on our easy-to-use website, using our spares finder or search tools, without the hassle of setting up an account. Alternatively, regular purchasers can apply to open a trade account.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,448)

989 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Ordered the part, arrived quickly, turns out wasn't required, the returns process was easy.

20 July 2026
Rated 5 out of 5 stars

Courier messed my delivery up on…

Courier messed my delivery up on Wednesday 22nd June. I rang DHS on the same day for advice and spoke to Michael. What a guy ! . New parts despatched on the same day and received by my wife on Thursday 23rd at 8.52am . Talk about quick !. You really can't go wrong with DHS . Top service everytime. My 3rd time dealing with them and I won't go anywhere else . Thanks Michael, your a star !

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Easy to find item that I needed and place order. Price was very reasonable, and delivery was nice and quick.
Overall very pleased with service.

12 July 2026

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