DHL Reviews 

DHL has got to be one of the most incompetent company's that I have ever come across. I would highly highly highly highly recommend not ever using them - try anyone else you can. They were so bad I literally wondered if they were a scam. Customer Service screwed up at every single stage, then tried to charge us for the delay, it was an absolute shambles!!!

Unbelievable incompetence in dealing with questions about my consignment. Held my consignment for 9 days in the queue. Excuse given was they were too busy!
Never use them!

I dropped off a parcel to be shipped to Melbourne this morning, (Wed 17th), at the DHL service counter, in Laurence Stevens Drive, AK airport.
The young lady who served me was a delight.
She knew exactly what needed to be done and did it with a beaming smile and great courtesy.
She had an infectious happiness about her.
She is a great credit to the company.

Simply awful. The parcel arrived in the country and then, for some reason, Customs requested ID — even though I’d already provided my driver’s licence details to DHL and DHL confirmed they had them.

I’ve sent multiple emails and even called. Each time I was reassured someone would get back to me shortly, but I’ve had no response whatsoever. Meanwhile, the parcel has been sitting in Customs for a week.

Don't ever use them.

Tooo much bad service I don’t like

Abysmal! Unreliable, extremely poor English spoken on the phone resulting in incorrect details taken. Look hard for another courier service.

The Service I received from Sonam from the Hamilton branch was exceptional.
When I arrived with my rather large Parcel, Sonam observed I had a Splint on my injured hand and she came out to my car and carried the Parcel inside.
Sonam was also exceptionally helpful with getting my Parcel on the way to Australia after a delay due to requiring the approval from the Dangerous Goods department.
Her pleasant, professional manner was second to none.😊

DHL has been so slow with submitting import documents. Now us been delayed for over a week. Everyone you talk to seems to have a different answer.

Still haven’t received my package.

No stars

DHL is a headache!

They don’t follow ATL instructions. One package was in my mailbox. Another on the side of my Garage that we don’t go.

I even complained to the Branch Manager. I got a response from Harsika Patel, who said would investigate. I’m been waiting and emailing him for an update. I get an Out-of-Office from him that he is on leave until October? It’s November!

DHL is a snail. I track my parcels. It says it’s with the driver to be delivered. Yet it doesn’t get delivered until I have to call in because it’s end of day. I waste my time waiting the whole day too

I would NEVER use DHL

Worst courier ever

DHL can be extremely slow at times, and as soon as things don’t go as planned, they completely fail to deliver parcels in a reasonable timeframe. The worst part is that their staff seems indifferent to the problem and simply doesn’t care. Over time, they will decline just like their home country, Germany.

used DHL about 3 or 4 times now. Personally they've always been consistent with timing, tracking, overall good consistency. im just happy with their service tbh

Stupid system!!! Can't delivery because wrong address but my address not wrong DHL don't use Google map?

Giving Dhl one star is 1 to much Zero star is more appropriate.
Ordering a gift for my sons Birthday and the shipment takes 4 days which is reasonable.But they do not contact my son to tell him that he needs to complete paperwork for customs.
After completion of paperwork 3 days ago he send them e - mail and they still don't respond , this is a Behavioral issue, not Acceptable , I Would not Recomend Dhl and Swithing to Fed Ex see if they are better.Dhl NZ I phoned you guys now 3 × and you have not respond , I spoke to Paul.
It is disgusting man .

The driver did not even attempt to approach our door and just labeled the address as not being what he expected and drove away. Then after calling DHL support just 5 minutes after they updated the tracking info we were told we would need to wait 3 days for re-delivery and they would not let us intercept the delivery or pick up from the depot the same day and the depo is closed over weekends. The phone support was extremely useless and unhelpful, they were not willing to find a solution, even through we were willing to drive to any other point along the delivery route of the driver.

Very efficient ....good customer service of Sonam at the counter here in Hamilton...

Shambles … ‘Estimated’ delivery said end of business, today, signature required, so I was available all day to sign. Nothing. When I rang I was told the item was only ‘estimated’ … but was in fact … still in the air from Hong Kong. It hadn’t even cleared customs! In this age of Ai tracking ? Was twice the price of EMS who are faultless but not available in this instance. In addition, a previous package was significantly damaged whilst with DHL so I would not have used them had I any choice. Awful, expensive and indifferent to customer experience.

Ok so I sent some personal effects which were somewhat valuable from Sydney to Auckalnd. Not only was the shipping cost ridiculous $1000NZD for three guitars and 2 books and 6 pairs of shoes, having them insured gave customs cause to hold the shipment and have dhl charge me a fee that was 30% $300NZD of the cost of shipping the goods. The final amount was the cost for DHL storing the goods with 1/3 of the total being claimed by customs for stopping and checking the package. The goods were personal effects the packages were obviously what they were stated to be because of the packaging, and the final invoice from both the sender and dhl were inaccurate and it was not stated anywhere on any paperwork that the goods are used personal effects.
This is unacceptable. If the process is so safe why was the paper work so important, all customs would have needed to do was check the contents of the packages. Incorrect paperwork is not a reasonable excuse to hold a package and then charge such an exorbitant fee.

I'm amazed at these reviews.
I have used DHL for 30 plus years and never once have I had a bad experience.

Once again I have ordered a part from USA and it's in New Zealand in 3 Days and on my doorstep in 5 Days which includes the weekend.
And I'm in a small country town.

The courier was very polite and kind. Although I forgotten to write the flat number of my house, he was eager to collect the parcel and search for our house. He did contact me and good thing he was very patient to look for our house.
Thanks Bro!

The delivery driver falsely claimed to have attempted to deliver my package three times. I contacted the helpline she said she called the driver and they would deliver again in 30 mins and told me to txt driver. I txt driver over an hour passes and no one has come back. 3pm arrives another notification to say unsuccessful delivery Attempt even though I was home and no one even attempted to deliver (ps they also had my number)…..Now, my parcel is missing, and I have to wait until Monday for any updates. I paid for the delivery, yet they expect me to travel 25 minutes to pick it up myself. The person I spoke to on the phone was unhelpful as well. I strongly recommend avoiding DHL!