Further to our recent meeting, we had clearly discussed and agreed on the payment process and timeline. However, it appears that the agreed approach has not been followed in this case. I have alrea... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am being charged %45 import fees of the shipment value when the package is valued at 1000aed. The law is %10. Customer service gives a vague explanation, they don't even know what the extra ch... See more
I am very pleased with excellent service which I received at DHL Service Point in Marina Mall Abu Dhabi. They work in orderly manner and always happy to help with any questions concerning delivery. S... See more
The worst service DHL provides is in the UAE. There's no credibility or transparency. The customer service staff are incredibly bad, and so is their manager. They're unreliable with deliveries and don... See more
Company details
Contact info
Appalling customer service and terrible payment processing
Out of all the international house-hold brand express couriers i have used, DHL UAE has to be the worse provider out of all of them. Their poor customer service has consistently let me down and their admin fees applied on top of duties and vat are the heightest of all the main brands. To make is worse I paid for duties on on their website, through the local UAE payment system they have, only to have failed but was actually billed twice without my knowledge. After discovering this and contacting customer services by phone I was given the run around. Resorted to email and their customer service adviser was incredibly unprofessional handling my claim with no sight of a resolution to having the overpayment refunded. Only until I escalated the matter to senior management did i manage to get my money back. Overall a terrible experience that is not repeated with DHL in Europe.
23 October 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.