DFH Logistics Reviews 230

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 223 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and commitment of the staff. Many appreciate the fast and reliable delivery service, with items arriving on time and in perfect condition, often with consistent tracking updates. The customer service is frequently described as exceptional, with staff members being responsive, helpful, and providing clear communication throughout the entire process. However, some people mentioned issues with delivery, specifically regarding the lack of notification upon arrival and ensuring customers are always up-to-date on parcel location after leaving China. Though some reviewers were not happy with the service, citing issues with communication and significant delays in receiving goods.

What people talk about most

Service

Consumers find service to be positive, consistently describing it as excellent, professional, and reliable.... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the speed and efficiency of... See more

Customer service

People report positive experiences with customer service, highlighting the excellent and helpful nature of... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

"Excellent service and total trust! We have been working with DFH Logistics for over 3 years now, and we couldn't be more satisfied. They truly stand out for their honesty, high-quality processes, and... See more

Company replied

Rated 5 out of 5 stars

Awesome team and custumer service! Im new in logistics, but a fast learner. To have somebody understanding with your interests aligned is worth alot when starting a business. Strongly recomen... See more

Company replied

Rated 5 out of 5 stars

I am a small business owner in South Africa. Dealing with DFH Logistics through your agent Nancy has been an absolute god send. She has greatly assisted my business in consolidating my load to reduce... See more

Company replied

Rated 5 out of 5 stars

As for now I've used DFH Logistics two times for delivery to Germany and to Latvia. They work pretty quick and attentive. I usually get in touch with the agent Laura. She updates me with current qu... See more

Company replied


Company details

  1. Freight Forwarding Service

Written by the company

DFH Logistics, established in 2013 and headquartered in Shenzhen, China, is a professional and reliable freight forwarder dedicated to providing one-stop global shipping solutions from China to all over the world. We pride ourselves on offering 2–4 fully customized shipping plans for every shipment, with no MOQ limits, supporting both commercial and personal clients regardless of time or budget constraints. Our comprehensive services cover air freight, sea freight, express freight, railway freight, truck transportation, and DDP delivery. We also provide a full range of premium value-added services, including pickup from multiple suppliers across China, cargo consolidation, goods quality and quantity inspection, repacking, labeling, and free warehousing. We specialize in seamless door-to-door delivery. For clients without a business license, we professionally handle customs clearance, tariff payment, and last-mile delivery, ensuring your goods arrive safely at your doorstep. Supported by 24/7 customer service and a 99% on-time delivery rate, we make international shipping simple, transparent, secure and worry-free.


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Truly the best team ever

Truly the best team ever! Working with DFH since a few years ago and ever since I started I felt very grateful to keep in touch with wonderful people, they take good care of my packages and the communication is amazing and on point every time! 🥰 I also met them on videocall. Amazing team! Wonderful service!

16 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Happy to cooperate with you these years. Hope your business going better best and biggest. We will keep providing our best services to you all the time.🥰

Rated 5 out of 5 stars

Highly recommended

Tom provides a very fast, efficient service and I am happy every time I have to do business with them. The communication is up to date all the time, there is never any guessing where the stock is and I will recommend them every time.

14 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Truly appreciate your lovely recommendation!We’re glad Tom delivers efficient service and keeps you updated at all times.Thank you for your long-term support and trust.

Rated 5 out of 5 stars

I shipped items through DFH and Alan…

I shipped items through DFH and Alan the freight forwarder he gave me honest price and everything went perfectly. I would recommend this logistics company 100% as the people are nice and the shipment was fast and came in around 15 days. They packed everything together and everything went smooth. Thank you DFH, I will ship through you and recommend to everyone.

13 April 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your wonderful feedback! We truly appreciate your full recommendation and support! Alan will always be happy to help for all of your shipments

Rated 5 out of 5 stars

Goods received on time …

Goods received on time …. Loving the services 100%

14 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thanks for your lovely feedback!We’re glad your goods arrived on time and you’re satisfied with our service.

Rated 5 out of 5 stars

A trusted partner

Trusted and reliable company I partner with for some years now.

14 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

We sincerely appreciate your long-term trust and partnership! 🙏

Rated 5 out of 5 stars

Good service and Miya have good…

Good service and Miya have good communication looking forward to work with them

13 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Really appreciate your kind feedback!We’re glad Miya offered great communication and support.Looking forward to our ongoing cooperation.

Rated 5 out of 5 stars

Jenny was amazing throughout the…

Jenny was amazing throughout the process. Not only was she highly responsive and supportive throughout the process she hustled for us to get the best possible outcome. Jenny and the DFH team are the best!

13 April 2026
Unprompted review
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Reply from DFH Logistics

Thank you for your lovely feedback!We truly appreciate your kind words about Jenny. We’re grateful for your support! and Looking forward to our ongoing cooperation.

Rated 5 out of 5 stars

Sarah has been great to work with since…

Sarah has been great to work with since I’ve been a customer early 2025! She is great with communication especially since I’m an English speaker. I would receive frequent updates through text, screenshots of inventory, and photos of my goods. I recommend working with her!

14 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your wonderful feedback!We truly appreciate your kind words about Sarah. She always keeps you well updated with detailed information.Grateful for your trust and recommendation.

Rated 5 out of 5 stars

Best freight forwarder.

Best freight forwarder.
I live in United Kingdom and been using them for nearly a year.
Good prices, excellent communication in English !!!
I never had a single problem with them as they repackage everything for a safe transportation.
Highly recommended if you’re looking to ship from China to your country this is the company to use for hassle free shipping!!!⭐ ⭐ ⭐ ⭐ ⭐

13 April 2026
Unprompted review
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Reply from DFH Logistics

Thank you So Much for your feedback. Looking forward to serving you again.

Rated 5 out of 5 stars

Nancy was a great help

Nancy was a great help! She worked tirelessly to help consolidate all my packages as well as answered any questions I may have had. I highly recommend using them for all your shipping needs.

13 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you so much for your feedback, looking forward to serve your next shipments again and again.

Rated 5 out of 5 stars

I received the goods right on time

I received the goods right on time, and they were handled with such care that not a single item was damaged. The delivery to my home was smooth and completely hassle‑free.

4 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your feedback. Looking forward to serve your precious company again.

Rated 5 out of 5 stars

Highly recommend

I was struggling to get some merch shipped from China to the USA and they made it so easy to get my stuff home!

5 April 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you very much for your feedback. Looking forward to serving again.

Rated 5 out of 5 stars

A very dedicated team

DFH Logistik is the partner I was looking for for my smaller shipments from my Chinese suppliers. They provided excellent support throughout the entire process and the communication was truly perfect. And: The packages arrived very quickly. Fantastic service!

30 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you very much for your great feedback. Looking forward to serving you again

Rated 5 out of 5 stars

There shipping is always fast I love…

There shipping is always fast I love there service 😍😍😍😍👌👌👌👌👌perfect

30 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your support. We look forward to handling your next shipments.

Rated 5 out of 5 stars

Very good Service

Very good , friendly and fast Service. I Can recommend DFH logistics. Pricing is also great

30 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your support and great review. We look forward to handling your next shipments.

Rated 5 out of 5 stars

Very Good Experience

Very Good Experience, Professional and very helpful . Thank you Hedy for your support . Made Shipping from China to South Africa stress free.

27 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your wonderful feedback!We’re so happy Hedy provided professional and helpful service, making your shipping stress-free.Looking forward to serve your next shipments.

Rated 5 out of 5 stars

This company is great

This company is great. It was my first experience ordering from China to the UK and they were a big help for me. They've organised everything. Always in contact, helped me with customs and organised internal delivery as well. All my orders received in perfect condition including my oversized box. Shipment with DFH Logistics is a joy.

23 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you for your great review!We're glad we helped you with your China-UK shipment, customs and delivery smoothly.It's our pleasure to serve you! We really appreciate your trust and recommendation!

Rated 5 out of 5 stars

Very impressed with the service…

Very impressed with the service provided by DFH Logistics. My shipments get delivered within the expected time frame and in good condition. Hedy provides excellent customer service and is always available and willing to provide assistance and support. Would definitely recommend and continue to use their service.

25 March 2026
Unprompted review
DFH Logistics logo

Reply from DFH Logistics

Thank you so much for your kind review!We’re glad your shipments arrive on time and in good condition.Hedy is always happy to help you, and we appreciate your recommendation!

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