Dextra Rechtsschutz AG Reviews 5,021

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fiona Giroud was extremely professional and efficient with my case (2026/B01169413). She took the time to make sure I understood the risks in my case and the best next steps while also keeping the d... See more

Rated 5 out of 5 stars

I have rarely experienced such empathy combined with professionalism. Ms Boccato is extremely competent. She listens and gives excellent advice. Always balanced views and very clear about your rights... See more

Rated 5 out of 5 stars

They are my lifesaver in Switzerland! I have had so many great experiences with the Dextra hotline. They helped me on so many levels in regards to many doubts I have in my life here- housing, insuranc... See more

Rated 5 out of 5 stars

Here you can get quick, legally constructive, competent help from the lady (Uehli Sereina) for any legal case in which you are involved. Thank God we didn't have to take legal action. I received my em... See more

Company details

  1. Insurance Agency
  2. Legal Expenses Insurance Company

Written by the company

Dextra Rechtsschutz AG bietet individuellen und umfassenden Rechtsschutz sowie exzellenten Service zu einem hervorragenden Preis-/Leistungsverhältnis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Stolen camera refund

I contacted Dextra for a camera that was stolen during a flight in our checked bag. They directly opened a case for us (0883221). They very nicely explained the situation, and the different options. We were very pleased with the service and interactions, and the final settling. Thank you!

1 March 2024
Unprompted review
Rated 5 out of 5 stars

I have been assisted by Attorney…

I have been assisted by Attorney Belazaina and was really happy with the comprehensive help offered in an employment challenge I faced. Response times were good and the advice was sound.

22 February 2024
Unprompted review
Rated 1 out of 5 stars

Very dissatisfied with the service…

Very dissatisfied with the service provided. Long waiting times and oftentimes lacking quality of advice (note: I am a lawyer myself so I can judge… ;) Dextra will usually provide a very superficial analysis leading to the conclusion that the client should not push any further. After I initiated legal action against Dextra to force them to act in a case where they denied me any help, Dextra cancelled the contract. What a great attitude! Stay away, there are plenty of other choices.

10 January 2024
Unprompted review
Dextra Rechtsschutz AG logo

Reply from Dextra Rechtsschutz AG

We are sincerely sorry to hear about your experience, and that we were unable to meet your expectations. We will investigate your case internally. If you have any additional information or questions, please inform us via the client portal or customer support. Yours sincerely, the Dextra Team.

Rated 5 out of 5 stars

Dextra Evaluation

I've had a very bad experience trying to cancel a contract with ZURICH. Mrs. Radmila Mrdak was my lawyer and she did an excellent job.
She was always replaying almost instantly to me and we could find good resolution to my problem.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Competence and liability

Competence, liability and quick feedback and support. I have been in touch with Stefano Sulser who demonstrated professionality and ability to lead through the right steps. Dextra proved to be a very good support in my case.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

I would like to expresProfessional support and expert advices my sincere…

I would like to express my sincere gratitude and appreciation for the exceptional support and advice provided by Dextra Legal Expenses Insurance. I was in need of professional help in a labour law case and Dextra exceeded my expectations.
The legal advisor I was assigned was extremely knowledgeable and empathetic. She took the time to thoroughly understand my situation and provide me with the best course of action. Her expertise and experience were evident and gave me the confidence that I was in good hands.
I was particularly impressed with the preparation and support before the arbitration board. The legal advisor prepared intensively for the case and informed me comprehensively about my rights and options. Her presence on site was reassuring and supportive, and she guided me through the process with professionalism and a clear understanding of my needs.
Thanks to the support of Dextra Legal Expenses Insurance, I was able to successfully defend my rights and achieve a satisfactory resolution for me. I can recommend Dextra without reservation and am grateful for their excellent service.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

Fast and customer centered

I had a problem with a warranty issue (for machine from a big coffee company) and the lawyer Alessandra Fiore was super helpful, responding very quickly and she solved my problem in just few hours. I am really happy with the service. This was my first time using my legal insurance but I think this service is really valuable.

6 February 2024
Unprompted review
Rated 5 out of 5 stars

Here you can get quick answer to your legal case.(Dossiernumber 850793)

Here you can get quick, legally constructive, competent help from the lady (Uehli Sereina) for any legal case in which you are involved. Thank God we didn't have to take legal action. I received my employment reference, which was written in a politically correct and decent manner. But the willing was there from her.(Uehli Sereina/ Legal Case nr. 850793)

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Moussa Dramé was very helpful and…

Moussa Dramé was very helpful and understood quickly my request. He could give me the answer I expected and i really want to express my gratitude for its professionalism. Thank you Moussa your help is much appreciated. Best.

30 January 2024
Unprompted review
Rated 4 out of 5 stars

Amazon affair

I am very satisfied with the professionalism demonstrated by my legal protection service throughout this procedure. The results obtained thanks to the intervention of my legal protection demonstrate its commitment to the protection of my rights. Thank you

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Professionalism and helpful attitude

Mrs Boccato was extremely helpful in dealing with my former employer regarding Arbeitszeugnis. Only thanks to her always professional attitude and not giving up on the case, we could reach great results. I am absolutely advising Dextra and especially Mrs Boccato further.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Employee law questions

My wife had a question regarding employee laws and benefits due to an acquisition of the company and Cecile Maag was such a tremendous lawyer, helping with all the questions and in a very short time period with the right sense of urgency, thank you!

20 December 2023
Unprompted review

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