Devon Valley Holiday Village Reviews 104

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

A quite truly beautiful place to spend a family holiday. Can't fault anything. That's why we bin coming here for the past 13years. Never met staff more freindly and helpful, from reception to bar staf... See more

Rated 5 out of 5 stars

Very easy to book online. Plus the customer service is outstanding. Phone helpines are staffed all year round and staff go out of their way to help. It's the same when we're on holiday too. All staff... See more

Company replied

Rated 5 out of 5 stars

Me and my family have been come here every year. We love it. Staff are so friendly and helpful. It's clean and tidy. My son loves it here. We're so upset to hear that it's not opening for this year. W... See more

Rated 5 out of 5 stars

This is our happy place, have been several times this year and its still not enough. Was introduced to Devon Valley by friends and haven't looked back. Great base for exploring south Devon and beyond.... See more

Company replied

Company details

  1. Holiday Park
  2. Pet-Friendly Accommodation
  3. Self-Catering Accommodation

Written by the company

It is with much regret that we are announcing the closure of Devon Valley Holiday Park on December 1, 2022. Following our eight months of ownership, we have concluded that the park, after 20 years of a visible lack of investment, is neither profitable nor reflective of the standards we want to offer guests. The park will not open for the 2023 season, and all bookings will be refunded. In these uncertain and difficult times, with a looming recession and the business facing a 300% increase in electricity costs, along with increasing staff costs, it has been regrettably concluded that to continue running this park in its current format is no longer viable. Devon Valley occupies a unique waterfront location in prime South Devon. It therefore has much potential moving forward. However, its current condition has resulted in high levels of customer complaints, and it fails to provide a holiday experience befitting of its beautiful location. We know that for many of you, this will be a shock, and we appreciate the importance Devon Valley has played in your family holidays over the years. We sincerely thank you for your business and support. If you have a booking for 2023, please get in touch with us at 0344 557 5100. As you will appreciate, our staff will be busy dealing with many calls, so we request your patience while we process your refund. Thank you. Devon Valley Park Limited


Contact info

4.8

Excellent

TrustScore 5 out of 5

104 reviews

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Rated 5 out of 5 stars

Me and my family have been come here…

Me and my family have been come here every year. We love it. Staff are so friendly and helpful. It's clean and tidy. My son loves it here. We're so upset to hear that it's not opening for this year. We love it there and hopefully it will be reopening again soon. 🤞

23 October 2022
Unprompted review
Rated 5 out of 5 stars

booking for2023 break

very freindly and very helpfull took time with us on the phone

18 October 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review. We're happy to hear that you found our Team to be friendly and helpful.

Rated 5 out of 5 stars

Devon Valley is our 'go to' holiday…

Devon Valley is our 'go to' holiday place. It is so laid back and reasonably priced. We booked for next year at the reception and the receptionist was very efficient, all we needed to do was to tell her what dates we wanted and what accommodation. Since writing this review, Devon Valley has closed, we are so sad :(

16 October 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you for your review. We're very happy to hear that Devon Valley is your "go-to" holiday destination. We're glad that you had a great experience with our Guest Services Team and managed to secure your 2023 booking quickly and easily. We look forward to welcoming you back next year.

Rated 5 out of 5 stars

Great booking experience.

Very easy to use website. I decided to ring to book, and so pleased that I did. The lady was very friendly and extremely helpful. So glad that I did ring because she was able to sort out the same unit that we had previously stayed in, in May this year. We also had a slightly reduced rate for being repeat customers. So all in all very happy with my booking experience.

2 October 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you for your review. We're glad you had such a positive experience with our Guest Services Team over the phone, and we look forward to welcoming you back.

Rated 5 out of 5 stars

This is our happy place

This is our happy place, have been several times this year and its still not enough. Was introduced to Devon Valley by friends and haven't looked back. Great base for exploring south Devon and beyond. Stayed in a several different accommodations and never had any complaints. Staff are very friendly, facilities are great and the site overall is very relaxing with beautiful views. Love how dog friendly it is too. Recommend a thousand percent!

22 September 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you very much for your review. We're very happy to hear about your positive experience with us. We look forward to welcoming you back soon.

Rated 5 out of 5 stars

My second home

My second home. Great service every time we come. Great value for money, very friendly staff and great for dog owners. Couldn't recommend enough.

22 September 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you for your kind review. We look forward to seeing you again soon.

Rated 5 out of 5 stars

We have been going to Devon Valley…

We have been going to Devon Valley Caravan Site for several years and we have never been let down. Everyone is always so friendly and always going the extra mile to make sure our holiday is wonderful. My family can highly recommend them.

23 September 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you for your review. We're very happy to hear that your family has enjoyed several Devon Valley holidays. We hope to see you again soon.

Rated 4 out of 5 stars

Just came back from a four night stay…

Just came back from a four night stay Devon Valley we had a bronze caravan it was very clean and tidy .we thought the whole site was clean and tidy.
Down side outside food shack not open which told was excellent by other visitors. Staff very friendly.
Would recommend and dog friendly.

12 September 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review. We're glad you found your accommodation as well as the site to be clean and tidy. We apologise that the food van is no longer in operation. We do however offer food at both the Boathouse Restaurant and the Italian Job Takeaway. We hope to see you again soon.

Rated 5 out of 5 stars

I have been visiting Devon Valley for…

I have been visiting Devon Valley for many years now. I have always found the members of staff in the Booking Office to be first class and very helpfull' I would like to thank the Lady who took my booking on the 5th Sept. I found her to be very efficient and most helpfull when I myself caused confusion with the dates. She was first class. Unfortunately I forget to ask her name.

5 September 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you for your review. We're glad you had a great experience with our Team and managed to find a solution to your dates problem.

Rated 5 out of 5 stars

My holiday booking. Everything is simple and straight…

Everything is simple and straight forward however help is on hand if required in the form of a telephone number for assistance. All in all a very good experience.

6 September 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review. We're happy to hear that you had a positive experience with us.

Rated 5 out of 5 stars

This was our second Holiday at Devon…

This was our second Holiday at Devon Valley, our Accommodation A45 was fantastic, clean and all you needed, the Reception staff first class, what can you say about the entertainment team other than Outstanding, Adam and his team never stopped smiling our entertaining,my Granddaughter Francesca was happy throughout. Once again Thank you for our wonderful holiday

20 August 2022
Unprompted review
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Reply from Devon Valley Holiday Village

Thank you for your review. We're very happy to hear that you enjoyed another holiday with us! We hope to see you all back again soon.

Rated 5 out of 5 stars

Booked by phoning Devon Valley…

Booked by phoning Devon Valley Receptionist was very efficient and very friendly

19 August 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review, we're glad you found the booking process pleasant and efficient.

Rated 5 out of 5 stars

This is a return visit to Devon Valley…

This is a return visit to Devon Valley Holiday Village. We had such a good time during August 22 that we are returning in 2023. Excellent value for money. The chalet was clean and comfortable. Reception staff most helpful. The entertainment was first class, particularly the Wizard of Oz performance.

17 August 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review. We're glad you enjoyed your holiday, and are excited to have you back with us next year!

Rated 5 out of 5 stars

HELEN at guest services was so helpful…

HELEN at guest services was so helpful in explaining things that were not evident online. She assisted me to get the dates that I wanted and at the best possible price, so thank you for the time and trouble that you took to help. You are a credit to your company.

6 August 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review. We are very proud of our Guest Services Team, and will pass your compliments along! We're glad you felt supported and managed to get the holiday you want at the perfect price.

Rated 5 out of 5 stars

the young lady on the phone couldn't…

the young lady on the phone couldn't have been more helpful if she tried she found us a good deal and explained everything very well

4 August 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you for your review. We are happy to hear that you had a great experience with our Guest Services Team.

Rated 5 out of 5 stars

Made booking on phone,lady I spoke to…

Made booking on phone,lady I spoke to was very helpful she confidently answered all my questions. Wish more companies employed personal like this. THANK YOU.

2 August 2022
Unprompted review
Devon Valley Holiday Village logo

Reply from Devon Valley Holiday Village

Thank you very much for your kind review. We will pass along your compliments - we are very proud of our Team.

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