Device Refurb 

Bed was delivered damaged at the beginning of December. Every time I try to call I leave a message as no one ever answers. I eventually got a reply to email and was told a replacement would be sent that week. That was now a month ago, and nothing. I’ve sent more emails and left more phone messages and nothing. Very poor customer service, would not use this company again.

The bed is also poorly made, and we are pretty disappointed with it.

worst company ever, bough bed in october faulty, still waiting on it getting fixed, then asked for full refund, not answering emails or calls, contacted trading standards. so now had to purchase new bed and out of pocket as still waiting for refund.

Only delivered half a bed, been trying to contact them for 2 weeks with no joy. Website now gone too. Avoid big time.

Please avoid Device Refurb at all costs. I have had the worst experience of customer support with them.

I have been trying to return one of their beds due to it being faulty and they made it very difficult to arrange pick up. I was forced to call and chase people on multiple occasions, never receiving a straight up answer about when the bed would be collected.

Once they finally collected the bed, I have had once again had to chase them for my refund. They have lied and said that the money has been sent but my bank can’t confirm this. I am still waiting for a refund and don’t really have any hope of getting it.

Worst experience ever, please avoid.

Had a slight issue with my bed but contacted the company and they resolved this straight away :) bed looks lovely

5 stars for me
Got my bed frame and mattress on Thursday this week.
Great product and value.
Thank you.

I recently had the pleasure of experiencing outstanding service from Device Refurb, and I must commend the two delivery men who went above and beyond the call of duty. Despite the inclement weather on a Saturday evening, they arrived promptly at 5:30, demonstrating exceptional professionalism. Their politeness and willingness to assist, even in challenging conditions, left a lasting positive impression.

The bed base we ordered from Device Refurb exceeded our expectations. Its construction is of the highest quality, ensuring durability and stability. What truly caught our eye was the extra-high headboard, which not only adds a touch of elegance but also enhances the overall aesthetic of the bed. The attention to detail in both design and craftsmanship is evident, making it a standout piece in our bedroom.

Beyond the product itself, I was thoroughly pleased with the overall experience with Device Refurb. The easy ordering process, coupled with the efficient delivery despite adverse weather conditions, reflects the company's commitment to customer satisfaction. It's reassuring to deal with a company that values not only the quality of its products but also the customer experience.

In conclusion, I wholeheartedly recommend Device Refurb based on my positive encounter. From the excellent service provided by the delivery team to the impressive bed base, this company has earned my trust and satisfaction. If you're in search of both quality products and exceptional service, Device Refurb is the way to go.

Ordered a bed for my daughter, unfortunately a couple if parts were damaged due to packaging, however these were replaced and the bed is great. My daughter loves it and the mattresses are super comfy.

The price of their tv bed on the website is really good.
I decided to go ahead and order last Monday.
My new to bed frame arrived yesterday.
Overall it was prompt delivery, and service was good.
I am going to go back and order a mattress from this company now.

Thank you Device Refurb.

This is such a joke!!! Please read to the end of my review for all updates. The supposed company keeps updating their reply below. They've put all sorts of rubbish in it, which they then delete when I call them out on it. But i have screen shots of all their messages. All their replies on here, even the deleted ones. PayPal or myself have had no reply to the dispute i started. Why would they not do that if they were a legitimate company??? They have not replied at all to this dispute. Paypal and my bank have all emails and texts that they initially denied sending. I have not gotten my money back from them. They asked me to remove this review until i received my money back. I refused. As it's been over 2 weeks since I started the dispute.

This company does not exist. I foolishly gave them my money for a sofa. It never arrived. If it seems too good to be true it probably is. The emails bounce back. And the phone number is for a legitimate office business. Just got this company.They have never heard of the sofa company and is a totally unrelated business. And the owners say they get mail and calls for lots of companies that are using their details fraudulently.
In addition received a phone call from a mobile number today after starting a PayPal dispute to say they were sorry I didn't receive my sofa and that refund would be in PayPal in 10 minutes. It didn't come. And i was hounded by them for a couple of hours this afternoon. texts and calls. Saying they had refunded. But they have not. They initially replied on here denying that the calls from mobile were them. When I highlighted that I had screenshots the suddenly removed that part of my review.
Update 16/08/2023
Have had to claim my money back from the bank/PayPal but I'm still waiting for this to be confirmed that i will get it. But it's not come from this company. This company have not responded to the bank or PayPal dispute claim. They are most definitely a scam company. Do not give them your money!!! No refund and no sofa. They do not exist. I was taken in by their website and reviews. But should have looked more closely at the reviews and who made them. And the dates of the reviews. Please keep your money in the bank and avoid at all costs. I'm just praying the bank come good.