Bought two deuter helion 60 wheeled travel bags four years ago. The wheels on both bags have cracked and fallen apart. The plastic used is obviously inferior. I have contacted deuter twice via email o... See more
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See what reviewers are saying
Dearest Deauter, i want to complain about the quality of the new GiGa bag. Less than 1 week use and it attracts so many dust and looks very old already. I have to wipe with a wet rag EVERYDAY. The pre... See more
For a first solo album this is very good.Lots of ideas and experiments emerging and clashing almost by chance.It is very much an artist emerging from the German Rock era of the late sixties and early... See more
Received the item in good condition in 24hrs after placed my booking, this is a good feeling of all online shopper like me. You just need to give a quick response after payment have been done, booked... See more
Company replied
Company details
Information provided by various external sources
Deuter Online is an exclusive online specialising in the retail of Deuter products. Owned by Nicajo Enterprise (Business registration no. 002144700-T), we pride ourselves on our focus on customer service - we are happy to help with any questions you may have and are committed to offering great value and a fast, efficient and friendly service.
Contact info
50100, Kuala Lumpur
- admin@deuteronline.com
- deuteronline.com
2.8
Average
236 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy website!
Great seller, Authentic item, Fast delivery, Reasonable price & Trustworthy online seller. Definitely will buy from him again.
8 November 2013
Unprompted review
Reply from Deuter Online
Dear Jurina,
Thank you for your valuable feedback.
I am pleased to note that you have found Deuter Online a trustworthy site to purchase authentic Deuter products and I am looking forward to serving you again!
Regards,
Gary Ng
Reply from Deuter Online
Hello Nurul,
I'm glad you were impressed.
Many thanks for the valuable feedback!
Cheers!
Regards,
Gary Ng
fast deal,awesome customer support, and trusted seller
Really awesome customer support, fast reply. Fast shipping and the item is as mention, original deuter. Recommended seller .
7 November 2013
Unprompted review
Reply from Deuter Online
Dear Khairul,
Thank you for your endorsement of Deuter Online.
I am glad that you recommend Deuter Online as the place to purchase original Deuter products.
Cheers!
Regards,
Gary Ng
Reply from Deuter Online
Dear Izzat,
Thank you for your valuable feedback!
Regards,
Gary Ng
Thumb up for Deuter Online. Quick response and fast delivery.
Very responsible. Happy with the bags received from Deuter Online.
7 November 2013
Unprompted review
Reply from Deuter Online
Dear Kai Siong,
Thank you for taking time to leave an encouraging feedback for Deuter Online.
Your feedback will certainly give much confidence and trust to other prospective purchasers.
I hope your Deuter will serve you well for many years to come. Should you encounter any problem with it, please do not hesitate to contact me for assistance.
Regards,
Gary Ng
Epic shopping experience!
Great response time, great coomunication, great customer service, great price! I will definately do business again and recommend this company to others!!!!
7 November 2013
Unprompted review
Reply from Deuter Online
Dear Juanita,
I am honoured to receive your fantastic feedback.
I would be pleased to serve you again in the future :)
Cheers!
Regards,
Gary Ng
Amazing seller! Fast shipping! Original item!! A++++++++
Great product. As described,lightning fast postage. awesome, thanks!
30 October 2013
Unprompted review
Reply from Deuter Online
Dear Thong,
Thank you for your feedback.
I look forward to serving you again.
Regards,
Gary Ng
Good customer service!
I bought a bag for my parents from USA. I was having problem with the credit card system because it is showing shipping address same as my credit card address. My parents called Gary and he was able to solve the problem for us quickly. And my parents did get the bag in three business days.
25 October 2013
Unprompted review
Reply from Deuter Online
Dear Benjamin,
Thank you for leaving an encouraging and heartfelt review.
I am glad that the purchase went smoothly afterall and that the backpack found its way to your parents in good time.
Regards,
Gary Ng
Reply from Deuter Online
Dear Amir,
Thank you for your feedback.
Regards,
Gary Ng
Awesome~
extremely fast and effective, receive item in less than 48hrs after processed... recommended seller.. will trade with him again next time~~
24 October 2013
Unprompted review
Reply from Deuter Online
Dear Boon Kiat,
Thank you for your endorsement.
I hope you are pleased with your Deuter :)
Regards,
Gary Ng
Reply from Deuter Online
Dear Al-Jefri,
It's always a pleasure dealing with you.
Cheers!
Regards,
Gary Ng
Quick service done right
Queries were replied to quickly, the business owner comes good on what he promises and the goods arrived in a timely manner in good condition. What more can you ask for?
14 October 2013
Unprompted review
Reply from Deuter Online
Dear Jee Fong,
Thank you for taking your precious time off to write a feedback on DeuterOnline.
Looking forward to serving you again!
Cheers!
Regards,
Gary Ng
Excellent service! Thumbs up!
Received my bag in good condition within 3 days :)
14 October 2013
Unprompted review
Reply from Deuter Online
Dear Ai Ling,
Thank you for your review.
It certainly brightened up my day :)
Regards,
Gary Ng
Strongly recommended seller!
1. Authentic at cheaper price
2. Great customer service - prompt and polite; every question from me is attended promptly and politely
3. Website - friendly to buyer for purchasing; even the color that I want not listed, they efficiently assisting
4. Packaging - neat;
Overall - HAPPY CUSTOMER here! Will buy again from you
10 October 2013
Unprompted review
Reply from Deuter Online
Nurhuda,
What can I say but a BIG THANK YOU for your wonderful feedback!
Hope to serve you again soon!
Regards,
Gary Ng
Prompt response and helpful
Quick respond on all enquiries and willing to expedite delivery.
19 September 2013
Unprompted review
Reply from Deuter Online
Dear Kang Weng,
Thank you for your purchase from Deuter Online.
I hope you are pleased with your backpack.
Cheers!
Regards,
Gary Ng
Very reliable and trusted service provided...
The most responsive and efficient I've ever come across
19 September 2013
Unprompted review
Reply from Deuter Online
Dear Nuril,
It was a pleasure serving you.
Hope to serve you again in the future.
Regards,
Gary Ng
Reliable service
Fast response on enquiries and deliver fast and nicely
18 September 2013
Unprompted review
Reply from Deuter Online
Hi Alan,
Thank you for your review and repeat purchase!
Cheers!
Gary Ng
Reply from Deuter Online
Dear Hisyam,
Many thanks for your feedback.
Thank you for giving me an opportunity to serve you and I look forward to serving you again in the future.
Regards,
Gary Ng
Fast n Reliable
I emailed to Deuter Online before i made my purchase and each time i get very good response from the owner Gary.I told him that i needed the back pack urgently and soon after i have made my payment, he emailed me first thing in the morning saying he will ship my order immediately.
True to his word my package arrive within 2 working days after that.
4 September 2013
Unprompted review
Reply from Deuter Online
Dear Dennis,
Thank you for your review.
I am glad you received your backpack in time for your trip and I hope you have been pleased with your purchase.
Cheers!
Regards,
Gary Ng
Excellent!
Well, this is the third time I bought deuter bag with deuteronline.com and Im very satisfied with the product and the service. Superb fast! And yes, I already introduce the website to my friends tru my twitter :) Ohh yaa thank you so much!
3 September 2013
Unprompted review
Reply from Deuter Online
Dear Nur,
Thank you for being such a loyal customer.
Your feedback is very encouraging and I hope to serve you (and your friends) again in the near future.
Cheers!
Regards,
Gary Ng
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