Detective for a Day Reviews 619

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 133 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the engaging and immersive user experience, finding the games fun and well-designed for an enjoyable evening. Many highlight the good mix of physical and digital elements, making the experience feel realistic and interactive. However, some people were dissatisfied with the order and delivery process. Several customers reported significant delays in receiving their orders, with some waiting weeks or even months. There were also instances where orders arrived incomplete or in multiple packages, leading to unexpected customs fees. Additionally, some reviewers experienced a lack of communication and slow response times from customer service when issues arose.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the engaging and fun... See more

Order

Reviewers highlight negative aspects of order experiences, with many expressing significant dissatisfaction.... See more

Delivery service

Consumers express significant dissatisfaction with the delivery service. Many report extremely long shipping... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the game... See more

Response time

People report negative experiences with response times. Many customers express frustration over a lack of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I received this game as a Christmas gift from my sister that knows I love board games. I'm 34 and I'm used to difficult games in general, and certainly I'm not the best user for this game (t... See more

Company replied

Rated 4 out of 5 stars

We played in 6 and it took us two hours and a half to solve the case. At the beginning of the game, we felt a little overwhelmed by the amount of documents and spent most of the time looking through a... See more

Company replied

Rated 4 out of 5 stars

It was very good, with a lot of information. It was immersive, we spent 5hours (over a dinner party) on it! The four of us enjoyed ourselves, I think four is ideal. It was a little hard to sort out b... See more

Company replied

Rated 3 out of 5 stars

I ordered (around 2 weeks before Christmas) a bundle expecting it to arrive for Christmas, which it didn't. The bundle arrived as 3 packages, on 3 different days and even though shipping was free, I... See more

Company replied


Company details

  1. Hobby Store

Written by the company

We make realistic murder case files that you can solve at home. Available in 8 different langauges!


Contact info

3.7

Average

TrustScore 3.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend!

Incredibly fun and engaging to play. Perfect if you enjoy solving puzzles through thorough investigation and connecting dots. You immediately get sucked into the story with all the information provided through different media, and it's so very satisfying to unravel bit by little bit. We started with a medium difficulty one (the yacht) and that was the perfect amount of challenge for me and my parents. We unanimously agreed to order two more right after we were done and I can't wait to try those out too!

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Incredible!

This one had us baffled but we did solve it! The plot twist was amazing and we had so much fun. Really makes you think outside the box! 10/10 recommend!
The detective of the day is absolutely brilliant at putting together a strong but very enjoyable cases and I will be getting the other cases!!

30 April 2024
Unprompted review
Rated 5 out of 5 stars

murder on luxury yacht - so much fun

We played murder on luxury yacht. It was a great experience - we had lots of fun.
Maybe just a little note for creators - the crucial piece of evidence to solve the murder in the text in the photo. However when the photo was printed you guys have cut the lettering so we couldn’t link the hand writing to the note.

28 April 2024
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Duly noted, and thanks for the feedback! We’ll look into that. Would you mind editing the part of this review that contains the spoiler, so that other customers reading this won’t have the ending spoiled?😁

Rated 5 out of 5 stars

The game was fantastic

The game was fantastic! All the details were very well thought out, even websites! We thoroughly enjoyed it and hope you will continue making more games for us to enjoy :)

22 April 2024
Unprompted review
Rated 4 out of 5 stars

Great game

It was a great time, had fun while looking through the evidences. It could have a bit more turnaround, but the documents are really well done.

21 April 2024
Unprompted review
Rated 4 out of 5 stars

The experience was amazing! Delivery problematic.

The experience was amazing!
We received everything in the package.
The only downside is the delivery.
We have waited almost 3 months to receive the case (in Europe, UE, so not that far).
First package was lost in transit, however they were nice enough to send us another package for free which has arrived.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

Mail-delivered mystery

Shipped materials made it all the way to New Zealand! We've played many games like this (Sherlock Holmes Consulting Detective or Detective: A Modern Crime Board Game, for example) and what we liked about this one was the variety and level of detail in the printed content - business cards, maps, acetate sheets, architectural renders, etc. It was fun discovering what the designers came up with that would fit into a single mailable paper envelope.

13 April 2024
Unprompted review
Rated 1 out of 5 stars

“Open first” envelope contained the answer

The “Open first” envelope contained the answer….This is just funny…I got this as a fun gift for my girlfriend and it was ruined on the first move….Both the Open first and Envelope D had the answer inside. We should have understood earlier when there was nothing prompting us to open Envelope A…Very disappointed. The rest of the material was cool though

3 April 2024
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Seems like you have received a defective product since the ending was spoiled . - Hit us up at post@detectiveforaday.com and link to this review, and we can send you a different case as a replacement package.

Rated 1 out of 5 stars

Answer given in Envelope B :(

My partner purchased for my birthday, Envelope B contained the answer to the crime which also duplicated in envelope D.

Since the post I received a response and more than happy with how it was handled. Thanks so much, my partner has emailed you

31 March 2024
Unprompted review
Detective for a Day logo

Reply from Detective for a Day

Seems like you have received a defective product, since the ending was spoiled too soon - Hit us up at post@detectiveforaday.com and link to this review, and we can send you a different case as a replacement package.

Rated 1 out of 5 stars

No package after nearly 4 months. Ruined Christmas gift

My husband ordered this in late NOVEMBER, as a Christmas gift for me. It never arrived. We have emailed support and got a somewhat rude and unprofessional response, insinuating that our address was wrong. Of course, that was expected because when looking at all the negative reviews on Trustpilot, that is their default response. No accountability. Our second email went unanswered, and the replacement package never arrived. The Trustpilot responses claiming that non delivery is not the company's fault, in addition to choosing a courier partner that does not offer tracking links, demonstrate their lack of professionalism and low interest in customer support. Yes, a customer not receiving your product with YOUR selected courier partner is your fault. Take accountability and gain some customer support skills.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

The materials were the best…

The materials were the best I've ever seen for a game of this type. Newspaper cuttings, letters, suspect interview transcripts.

Fun game, with enough challenge to keep you thinking, but not too much that it's frustrating.

Took 3 of us just under two hours, but we have a lot of experience in these games, so could be longer with a less experienced crowd.

26 March 2024
Unprompted review

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