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Rated 5 out of 5 stars

Easy Website to navigate. Good communication. Competitive Price. Delivery Tracking very good including using the Royal Mail Track. Packaging First Class. The Chemical Guys Product I Purchased worked... See more

Rated 5 out of 5 stars

Excellent easy to use website which made purchasing my car dryer so easy. The price was very reasonable compared to other websites and it was prompt delivery too. My car dryer arrived well packaged an... See more

Rated 5 out of 5 stars

Purchased from here a few times now. Always fast. Have had some incorrect items sent on one occasion, but they helped me out & sorted it immediately no fuss& no hassle. Very happy, will definitely be... See more

Rated 3 out of 5 stars

**update** thanks for getting back to me, I have checked my messages and defo can’t see any emails but I appreciate the update Never used detail gear before so i thought give it an go and purchas... See more

Company replied

Company details

  1. Car Accessories Store

Written by the company

Detail Gear is a family run, retailer specializing in car care & detailing products. We pride ourselves on offering low prices and giving great customer service. We keep a big selection of products in stock, from a vast range of brands including CarPRO, Bilt Hamber, Infinity Wax and many more. We're big enough to compete, but small enough to care.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super Customer Service - A Good Company

Easy Website to navigate. Good communication. Competitive Price. Delivery Tracking very good including using the Royal Mail Track. Packaging First Class.
The Chemical Guys Product I Purchased worked brilliantly.
First time I have used Detail Gear, impressed with this company and will use again.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Good value products

Excellent easy to use website which made purchasing my car dryer so easy. The price was very reasonable compared to other websites and it was prompt delivery too. My car dryer arrived well packaged and I can't wait to use it. 5*

26 March 2026
Unprompted review
Rated 1 out of 5 stars

Ordered items on 9th October 2025 and…

Ordered items on 9th October 2025 and never received my free detailing brushes. Left a review reflecting this and was told I would get them sent out once In stock so I changed my review thinking it was sorted . It’s been over 2 months and still nothing hence this review. I don’t care about the brushes as I’m not short of a tenner and have a set of dbs pro’s which are great and most likely better than the ones that haven’t materialised but it’s false advertising by detail gear and not keeping promises. I will not be changing this review and will be posting my experience in the many bmw forums I’m part off to warn everyone not to count on getting anything free. I will not be using detail gear again as they have had over 2 months to put things right but haven’t Order # 6412

29 December 2025
Unprompted review
Detail Gear logo

Reply from Detail Gear

Hello, we advised that we would send the brushes when they return back in stock. These brushes are purchased from China, sadly this means when re-ordered, they take months to arrive. I wish I could get them sooner, but sadly this is not possible.

Rated 5 out of 5 stars

Great products in stock at a good…

Great products in stock at a good price. A definite saving on that of going direct.

I have a car ceramic coated with Angelwax Nebula and the Atomic QED makes a real difference to keeping the coating in top condition. Detail Gear keep this in stock and it’s great to be able to get this when I need to annually top up my supply.

Detail Gear use Royal Mail for their standard (free postage) to which means for me a great delivery experience.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Great range of products

Great range of products and was directed on how to get the best price via their website on top of nicw Helpful staff. Would highly recommend to anyone

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Regular Customer

Purchased from here a few times now. Always fast. Have had some incorrect items sent on one occasion, but they helped me out & sorted it immediately no fuss& no hassle. Very happy, will definitely be a regular customer in future & would highly recommend!

30 October 2025
Unprompted review
Rated 3 out of 5 stars

Item received with fast delivery

**update** thanks for getting back to me, I have checked my messages and defo can’t see any emails but I appreciate the update

Never used detail gear before so i thought give it an go and purchased blo gt car dryer which was supposed to come with a free set of detailing brushes which never came. Following leaving this review I have been updated on this and can expect them when back in stock.

9 October 2025
Unprompted review
Detail Gear logo

Reply from Detail Gear

Hello,

I am very sorry to see that you're unhappy. I have just looked into this and can see that we replied to each email, I can only imagine they went through to junk. As the promotion was so popular we sold out of the brush kits and it was removed ASAP from our website. I can however see that my colleague advised that we would send you the brushes free of charge when they return to stock.

Thank you
James

Rated 5 out of 5 stars

Brilliant service

Brilliant service. I wanted a specific wax for a boat and found these guys by chance but the product was well price and delivery was exceptional. Highly recommended

13 October 2025
Unprompted review

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